Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Skilled Shop Foreman familiar with strategies for keeping team members working well and shop operations moving smoothly to achieve demanding targets. Well-versed in employee training, coaching and motivating techniques. Bringing 11 years of related experience.

  • Safety Procedures
  • Staff Supervision
  • Team Collaboration and Leadership
  • Continuous Improvement
  • Inventory Assessment
  • Work Planning and Prioritization
  • Interpreting Job Specifications
  • Verbal and Written Communication
  • Documentation and Reporting
  • Problem-Solving
  • Coordinating Daily Operations
  • Shift Scheduling
  • Performance Monitoring
  • Team Training
  • Fabrications Expertise
  • Equipment Usage
  • Purchasing and Procurement
  • Critical Thinking
  • Decision Making
  • Production Planning
  • Equipment Operation
  • Equipment Maintenance
  • MS Office
  • Computer Skills
  • Materials Inspection
  • Relationship Building
  • Coaching and Mentoring
  • Hiring and Training
  • Customer Service
  • Assigning Work
  • Conflict Resolution
03/2021 to Current Shop Foreman United Rentals | Christiansburg, VA,
  • Managed team of 9 personnel focused in the shop and the field.
  • Focused on safety and efficiency when using tools, equipment and gauges.
  • Trained and mentored employees in procedures and performance improvement strategies.
  • Trained, coached and supported staff members to maximize productivity.
  • Operated variety of instruments, equipment and power tools to reduce accidents and malfunctions.
  • Coordinated materials for shop needs and operations.
  • Scheduled maintenance and directed repairs on shop machinery and tools.
  • Used vehicle component knowledge to diagnose issues and perform maintenance and repairs.
  • Implemented workplace safety protocols to minimize accidents and incidents.
  • Inspected products to verify conformance to specifications.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Trained, developed and counseled employees to develop high performing team.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Met other supervisors and business leaders to plan and guide workflow and operations.
  • Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
  • Checked building areas to verify working order and cleanliness.
03/2020 to 03/2021 Service Advisor Psecu | Harrisburg, PA,
  • Answered phone calls and responded to questions and concerns.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Handled telephone inquiries regarding appointments and work in process.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Examined records and papers to verify warranty and service contract coverage.
  • Responded quickly to customer concerns and complaints, typically within 1 hour.
  • Updated customer accounts in computer system, submitted payments and changed personal details.
01/2009 to 03/2020 Parts Manager Harris County | Pasadena, TX,
  • Received, examined and reshelved returned parts.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Managed employee schedules and daily assignments.
  • Researched and identified alternative vendors, securing improved pricing for cost-reduction.
06/2007 to 01/2009 Installer Tesla | Sarasota, FL,
  • Maintained inventory of supplies, materials and tools to complete work on job sites.
  • Removed systems and fixtures to prepare for replacements.
  • Wired equipment while following safe electrical procedures to eliminate risk.
  • Tested and troubleshot systems to alleviate potential issues.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
  • Conducted routine maintenance on complex systems requiring specific knowledge and expertise.
  • Performed timely and reliable service in shops and outdoors in variable weather conditions.
  • Inspected service vehicles and notified supervisors of needed repair and maintenance requirements.
  • Mounted and connected mechanical and electrical equipment according to specifications.
  • Provided exceptional customer experiences to service recipients.
  • Performed job tasks while complying with company's safety procedures and guidelines.
  • Worked with team members to install and maintain equipment.
  • Repaired equipment with new parts and replaced inoperable items.
  • Maintained clean tools, test equipment and work motor vehicles.
  • Verified job sites had correct tools and materials necessary to complete daily tasks.
  • Hoisted, measured, tested and drilled for various products safely and efficiently.
Education and Training
Expected in 10/2001 GED | Mckinney North High School, Mckinney, TX GPA:

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School Attended

  • Mckinney North High School

Job Titles Held:

  • Shop Foreman
  • Service Advisor
  • Parts Manager
  • Installer


  • GED

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