Fast learning, motivated, and optimistic team player. Willing to do the necessary steps in order to go above and beyond to complete the task at hand.
Skills
Accurate money handling
Sales proficiency
Delivery management
Product knowledge
Customer Relations
Lift up to 200 pounds
Store opening and closing
Cash Handling
Stocking and replenishing
Customer service
Team Oriented
Team Management
Consistent
Fast paced
Work History
05/2021 to Current
Shipt ShopperShipt – San Mateo, CA,
Consistently met deadlines and quality goals for accuracy and timeliness.
Kept vehicle clean and neat to offer professional impression to every customer.
Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Consulted with customers on food selections and custom order requests.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Loaded and unloaded orders at customer's homes or locations.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
05/2020 to 04/2021
Front of Store AttendantHome Depot – Garland, TX,
Assisted customers by answering questions and fulfilling requests.
Consistently lifted materials weighing as much as 100 pounds.
Helped customers complete purchases, locate items and join reward programs.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assisted customer by locating items, processing payments and carrying out heavy purchases.
Answered questions about store policies and addressed customer concerns.
Monitored self-checkout systems and provided assistance or intervention where required.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked in a wide range of temperatures and weather conditions outdoors
Trained team members on cash register operation and cash handling.
Supervised front end of store
Maintained customer flow during high traffic periods, directing them where to go
Created break schedules for the day
Oversaw group of 5+ cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
Stayed mobile and on feet for 8+ hours frequently
Performed frequent bathroom cleanliness checks
Performed parking lot clean ups
Maintained cleaning supply stock
Insured an optimal total of carts were within the building at all times
Occasional assistance with the internal Starbucks when needed
06/2018 to 05/2020
Crew MemberSchlotzsky's Deli – Bethel Heights, AR,
Took orders, prepared meals and collected payments.
Provided excellent customer service by greeting customers and meeting quality expectations.
Assisted other team members to achieve goals.
Became familiar with products to answer questions and make suggestions.
Worked front counter, drive-thru and other areas as needed.
Kept food preparation area, equipment and utensils clean and sanitary.
Supported great dining and meal experiences for guests.
Maintained fast speed of service, especially during rush times.
Collaborated with team members to complete orders.
Prepared products following restaurant, health, and safety standards and procedures.
Worked well with teammates and accepted coaching from management team.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Helped deliver stock from other store locations
11/2016 to 09/2017
Stock AssociateMacy's – Flushing, NY,
Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Blocked and faced products on displays and shelves in accordance with company policy.
Conducted periodic inventory inspections and reported out-of-stock items.
Assisted customers by finding items quickly to boost store satisfaction rates.
Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Maintained effective team member communication.
Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
Removed all debris and packaging from boxes and separated for recycling or disposal.
Education
Expected in
No Degree: General Studies Bristol Community College - Fall River, MA GPA:
Expected in 05/2018
High School Diploma: Taunton High School - Taunton, MA GPA:
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