Focused Support Team Leader bringing 7 years of experience in day-to-day business support operations. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company.
Skills
Dispute mediation
Policies and procedures implementation
Staff training and development
Process improvement strategies
Microsoft Office expertise
Cross-functional communication
Team Building/Leadership
Consultative sales
Project management
Product Sales
CRM
Energetic self-starter
Sales presentations
B2B sales and customer service
Experience
01/2021 to Current
Shipt ShopperWhole Foods – Venice, CA,
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Completed pickup and shopping orders for customers across Napa & Solano Counties.
Satisfied customers with quick, accurate service under tight deadlines.
Maximized hourly rate by organizing shopping trips and planning efficient routes.
12/2013 to 01/2021
Support Leader in Web, Operations, and SalesMyrtle Beach Building Supply – Murrells Inlet, SC,
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Assessed departmental operations to determine areas for customer service improvement and support.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Integrated backend data services to expand available resources within software.
Collaborated with User Experience (UX) personnel to integrate user feedback and focus group data into User Interface (UI) design philosophies.
Participated in pre-project analysis and technical assessments to develop user-friendly interface and correct functionality to meet business objectives.
Worked extensively with engineering staff to better understand API solutions and benefits to projects.
Troubleshot, tested and remedied issues before software deployment.
Trained, mentored and motivated employees to maximize team productivity.
Developed and oversaw strategies for improving operational efficiency and accuracy.
Motivated employees to share ideas and feedback.
Empowered staff members to contribute to continuous improvement, quality and growth of company by using Pattern Recognition and Active Solutions.
Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.
Delivered performance updates, quarterly business reviews and planning meetings.
Created new sales tools and processes to help staff members improve customer service offerings.
Created forecasts of opportunities and documented all follow-up communications in database.
Participated in networking events to meet and discuss service offerings with potential clients.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Tracked income and expenses for business using proprietary Retro Program.
Created monthly Retro Program statements for management team of our business clients.
Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
07/2014 to 05/2018
Business OwnerSimple IT Solutions – City, STATE,
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Identified opportunities to upsell technical products and services, boosting revenues by 40% to existing accounts.
Removed damaged components, assessed faults and repaired or replaced with new parts.
Completed new OS installations on phones, tablets and laptops.
Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
Installed, set up and repaired devices and system components.
01/2011 to 12/2013
Inside Sales CoordinatorSorrento Pacific Financial, LLC – City, STATE,
Delivered quick follow up and issue resolution with customers by returning phone calls and emails within 2-hour period.
Utilized extensive research skills and highly developed listening talents to effectively resolve customer issues.
Checked online calendars and set up sales calls for team of 15 Financial Advisors.
Evaluated company department goals and objectives with reference to sales revenue and profit targets.
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