Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Energetic, hardworking valued for fast, friendly service and accuracy in handling customer transactions within the store team. Eager to contribute to team success through attention to detail and excellent organizational skills. Efficient , dependable, customer-focused and team oriented. Passionate about serving others and eager to take on new responsibilities and leadership roles.

Skills
  • Accurate money handling
  • Sales proficiency
  • Online ordering familiarity
  • Customer Relations
  • Trend understanding
  • Product knowledge
  • Store opening and closing
  • Stocking and replenishing
  • Point of sale knowledge
  • Conflict resolution
  • Team building
  • Critical thinking
Work History
Shipt Shopper, 08/2018 - Current
Shipt Reno, NV,
  • Shop for groceries for customers in a timely manner to ensure drop off in the scheduled time slots
  • Provide excellent customer service by communicating with the customer and shopping the correct ordered items
  • Used problem solving skills to find the right substitutions in case of unstocked items.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
Store Manager, 07/2019 - 02/2020
Caliva Eureka, CA,
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
Store Manager, 01/2008 - 07/2019
Caliva Bellflower, CA,
  • Performed essential administrative and labor management duties in order to ensure efficient day-to-day store operations.
  • Administrative duties including filing paper work, budgeting payroll, ordering products and store supplies, and analyzing sales numbers.
  • Labor management duties including interviewing potential associates, training new hire employees, creating employee schedules, monitoring team performance, and coaching team members.
  • Customer service duties, such as greeting customers, providing assistance, and completing transactions at the register.
  • A store manager must also ensure employees follow all safety and loss prevention guidelines as outlined by the corporate offices.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Kept inventories accurate with daily cycle counts and daily/weekly audits to identify and resolve variances.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Owner/Operator, 01/2003 - 01/2008
Lineage Logistics Eastvale, CA,
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and work schedules.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Managed 20 employees by supervising daily tasks.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Consulted with customers to assess needs and propose optimal maintenance and cleaning solutions.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Education
Associate of Science: Small Business Management, Expected in 02/2010
-
Strayer University - Houston, TX,
GPA:

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Shipt Shopper
  • Store Manager
  • Store Manager
  • Owner/Operator

Degrees

  • Associate of Science

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