To obtain suitable and stable employment within a solid Corporation offering advancement opportunities within the company. Dedicated and focused Customer Service Representative who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
Adaptive team player
Exceptional customer service
High customer service standards
Conflict resolution proficiency
Dedicated to process improvement
Devoted to data integrity
Proficient incustomer account software
Proficient with Microsoft Office Suite
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Consistently generated additional revenue through skilled sales techniques.
Fielded and processed up to 162 calls per day.
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Managed call flow with up to 17 calls in queue per minute.
Rich's Ice CreamWest Palm Beach, FLShipping/Packaging Clerk12/2015 to Current
Pick items from storage areas by following picking orders.
Ensure that picked items are in good working condition by testing and examining them.
Report any damaged items to supervisor and make sure that they are replaced.
Transport packed items from storage areas to the packing area.
Ensure that items are packed in a safe manner by using packing materials.
Make sure that packed cartons are sealed and labeled appropriately.
Unloaded, picked, staged and loaded products for shipping.
Operated UPS/USPS/FedEx shipping system efficiently and accurately.
Followed proper selection procedures as established by the company.
Transported goods from racks, shelves and vehicles.
Assembled product containers and crates.
Interactive Response TechnologiesMiramar, FLCustomer Service Representative09/2013 to 12/2015
Determines requirements by working with customers answer inquiries by clarifying desired information, researching, locating and providing information.
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions implementing solutions, escalating unresolved problems.
Fulfills requests by clarifying desired information, completing transactions, forwarding requests.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures, reporting malfunctions.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Jah Bless Me IncPembroke Pines, FLCustomer Service Representative12/2012 to 09/2013
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Open customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Received and distributed faxes and mail in a timely manner.
La Quinta InnFort Lauderdale, FLFront Desk Agent01/2011 to 12/2012
Greeted all guests in a courteous and professional manner.
Registered guests and issued room keys.
Accommodates special requests whenever possible.
Assists in preregistration and blocking of rooms for reservation.
Monitored room availability using GuestPoint system.
Processed credit card transactions during the checkout process.
Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Referred guests to local restaurants and recommended attractions in the area.
Fostered strong working relationships with all hotel departments.
Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.
Understand room status and room status tracking Knows room locations, types of rooms available, and room rates.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests and day use rooms.
Processed guest payments for room charges, food and beverage charges and phone charges.
Urban Decay WarehouseHialeah, FLShipping/Packaging Clerk06/2010 to 01/2011
Pick different make-up orders for customers.
Scan orders into the computer.
Pack/wrap orders into wrapping paper.
Ship out orders through Fed-Ex or Postal.
Presented customers with bills and receipts and collected payments for goods delivered. Resolved customer complaints and adjusted orders.
Processed payments by accepting cash, checks and credit card payments.
Verified the contents of inventory loads against shipping papers.
Selected products for specific routes according to pick sheets.
Diploma2011EVERGLADES HIGH SCHOOL, MIRAMAR, FL
Active Learning, Computer Proficiency, Call Center, Cash Handling, Creative Problem Solving, Credit, Database, Pick, Recording, Reporting, Researching, Selling, Able to lift 80 pounds, Shipping and Receiving, Professional and friendly, Careful and active listener, Multi-tasking, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Documentation, Email, Filing, Grammar, Scheduling, Speaking, Telephone Skills, Time Management, Typing, Writing Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Proofreading, Reading Comprehension.