Experienced, dedicated certified Case manager, assisting those in recovery as well as our un-sheltered population to get the resources and tools they need to help them succeed.
Proficient in Word, Excel, and Power Point, HMIS, Outlook, Google Docs. and BestNotes. Over 10 years of experience in customer relations, and over 8 years of management and warehouse experience.
I am Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Package Labeling
Shipping Coordination
Baler Operation
Data Documentation
Pattern Recognition
Document Preparation
Order Checking
Clear Communication
Contents Verification
Box and Container Packing
Organization and Prioritization
Workflow Planning
Shipment Inspection
Conflict Resolution
Problem-Solving
Data Entry
Labeling Skills
Quality Control
Freight Labeling
Case Needs Assessment
Decision Making
Client Advocacy
Crisis Intervention
Case Planning
Resource Identification
Court Mandated Reporter
Community Outreach
Intervention Plans
Records Management
Treatment Plans Knowledge
Emotional Awareness
MS Office
Email and Telephone Etiquette
Positive Attitude
Organization and Multitasking
Experience
11-2021 to 01/2022
Shipping AssociateEcolab – Manteca, CA,
Staged final products for shipment.
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Organized storage areas to maximize movement and minimize labor.
Input weights, charges, discrepancies and other data in [Software].
Prepared parcels for mailing using packaging quality standards.
Identified order discrepancies and damaged items and notified supervisor.
Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
02/2020 to 07/2021
Resident Case ManagerSwedishamerican – Rochelle, IL,
Coordinated support services and optimized communication between healthcare workers and patients.
Advocated for clients by obtaining information regarding treatment options and clinical status.
Submitted emergency financial assistance applications and supporting documentation for eligible clients.
Scheduled follow-up home visits post-crisis to evaluate status of client.
Assisted individuals with eligibility for available benefits.
Introduced mental health agencies to clients needing access to therapy for trauma awareness and resilience building.
Provided transparency to clients and support system regarding care provisions and cost of services.
04/2018 to 02/2020
Case ManagerSwedishamerican – Byron, IL,
Maintained thorough clinical treatment notes.
Identified treatment goals based on individual diagnosis and history.
Supported and counseled clients with drug and alcohol addiction.
Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
Led supportive group discussions and education sessions with alcohol and drug users and families.
Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
Worked closely with drug court staff in designing treatment plans specific to client needs.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Assisted clients with applying for Medicaid services
03/2016 to 03/2018
Case ManagerValley Behavioral Health Sys – City, STATE,
Advocated for clients by obtaining information regarding treatment options and clinical status.
Coordinated support services and optimized communication between healthcare workers and Clients
Formed expanded support network with members of clients' immediate community to foster social life.
Assisted individuals with eligibility for available benefits.
Wrote reports, business correspondence and procedure manuals.
Maintained up-to-date case records with case activity status.
Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Developed trusting relationships with social services, health care providers and governmental agencies.
Submitted emergency financial assistance applications and supporting documentation for eligible clients.
Communicated with payers regarding clients' conditions, treatments and transitional plans.
Adhered to ethical principles and standards to protect clients' confidential information.
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Encouraged clients to articulate expectations and goals for successful rehabilitation.
Education and Training
Expected in 01/2002
Certified Massage Therapists/ Certified Case Manager: Massage Therapy Utah College of Massage Therapy Inc - Salt Lake City, UT GPA:
Expected in 01/2000
GED: Davis Applied Technology College - Kaysville, UT GPA:
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Resume Overview
School Attended
Utah College of Massage Therapy Inc
Davis Applied Technology College
Job Titles Held:
Shipping Associate
Resident Case Manager
Case Manager
Case Manager
Degrees
Certified Massage Therapists/ Certified Case Manager