Generated revenues by Selling Rooms and Suggested Up - Sell. Proficiency Hotel Management such as Opera / Choice / Fedelio / Nigh Vision Programs . Excellent Cash Handling Certificate) / Detailed - Oriented / Organized / Excellent verbal and written communication skills / Excellent to work effectively under pressure; strong multi-tasking skills / Excellent staff support and motivate others and creating and maintaning a cohesive team. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. [Job Title] excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. [Job Title] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Patient and empathetic [Job Title] with extensive background in conflict resolution and customer care. Desires a [Job Title] role.
Skills
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Work History
04/2014 to Current
Shiping RepresentativeOntrack Solution Company – Syracuse, NY
Responsible for storing / processing / transportation or application in the process of production of the valuables transferred to take full liability for broker or failure of preservation of the values committed to my present trust by the enterprise, establishment, organization.
Accomplishments Immediately deliver the package with no damaged.
Extremely detail every detail in the packaged when it arrived and taking care.
Fast and convenient.
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
10/2012 to 04/2014
Guest Service RepresentativeRamada Inn – San Diego, CA
Responsible for answering telephones inquiries as well transferring calls into appropriate department.
Promptly helping check - in and check - out departing guest.
Ensure all pending arrival information is accurate (i.e., check rates and prepare up - coming arrival packets with necessary materials and information).
Creating / Editing records, file / Add - on reservation information or changed status into the system.
Handle and resolve guest complaints.
Compute information as needed(i,e., additional keys, packages).
Verify guest billing charges, collect payments provide change for guest.
Post charges as received through other departments(i.e., fitness center, housekeeping, logo shop and laundry).
Politely assisted customers in person and via telephone.
10/2010 to 10/2012
Guest Service RepresentativeQuality Inn – San Diego, CA
Responsible for answering telephones inquiries as well transferring calls into appropriate department.
Promptly helping check - in and check - out departing guest.
Ensure all pending arrival information is accurate (i.e., check rates and prepare up - coming arrival packets with necessary materials and information).
Creating / Editing records, file / Add - on reservation information or changed status into the system.
Handle and resolve guest complaints.
Compute information as needed(i,e., additional keys, packages).
Verify guest billing charges, collect payments provide change for guest.
Post charges as received through other departments(i.e., fitness center, housekeeping, logo shop and laundry).
06/2004 to 07/2010
Reservation Agent RepresentativeRadisson Hotel – San Diego, CA
Responsible for answering telephones inquiries as well transferring calls into appropriate department.
Promptly helping check - in and check - out departing guest.
Ensure all pending arrival information is accurate (i.e., check rates and prepare up - coming arrival packets with necessary materials and information).
Creating / Editing records, file / Add - on reservation information or changed status into the system.
Handle and resolve guest complaints.
Compute information as needed(i,e., additional keys, packages).
Verify guest billing charges, collect payments provide change for guest.
Post charges as received through other departments(i.e., fitness center, housekeeping, logo shop and laundry).
05/1997 to 05/2004
Guest Service RepresentativeE-Z 8 Motel – San Diego, CA
Responsible for answering telephones inquiries as well transferring calls into appropriate department.
Promptly helping check - in and check - out departing guest.
Ensure all pending arrival information is accurate (i.e., check rates and prepare up - coming arrival packets with necessary materials and information).
Creating / Editing records, file / Add - on reservation information or changed status into the system.
Handle and resolve guest complaints.
Compute information as needed(i,e., additional keys, packages).
Verify guest billing charges, collect payments provide change for guest.
Post charges as received through other departments(i.e., fitness center, housekeeping, logo shop and laundry).
Communicate with all internal departments including PBX, Housekeeping, Engineering and Security as needed via telephones and email.
Complete Front Desk Agent checklist daily.
Reconcile end-of-the-day shift report.
Politely assisted customers in person and via telephone.
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue.
Provided an elevated customer experience to generate a loyal clientèle.
Implemented marketing strategies which resulted in [number]% growth of customer base.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Contributed to annual store sales of $[amount] million per year.
Scheduled weekly inventory pickups and deliveries with vendors.
Scheduled weekly inventory pickups and deliveries with vendors.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Assisted customers with food selection, inquiries and order customization requests.
Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Provided ongoing guest service, including giving fashion advice.
Processed [number] daily invoices and billed renewed invoices to clients.
Maintained cleanliness and presentation of stock room and production floor.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Operated a POS system to itemize and complete an average of [number] customer purchases.
Dedicated to continuously improving sales abilities and product knowledge.
Designed displays to make the store experience interactive, engaging and reassuring.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Folded and arranged garments in attractive displays.
Communicated all store initiatives and promotions to customers to generate return business.
Recommended alternative items if product was out of stock.
Education
03-1980
High School Diploma: Juan Sumulong H.S Philippines G.E -
Completed Advanced Customer Service training
Accomplishments
HTTP://WWW.FACEBOOK.COM HTTP://WWW.URLMELGAR6SKY Certifications Certificates: Choice Hotel International Training Programs February 2013 to Present Choice Hotel International Training - (Guest Complaints Resolution) - Expedite and resolve guest unsatisfied service quick promptly.
Reservations) - Answering telephones inquiries in take reservation modified / add - on / Editing information into the data system guest proper and etiquette and promptly.
Privilege Member Benefits) - Literate with all kinds of membership level of service Gold / Platinum / Diamond and Elite members.
Welcome Process) - Check - in guest collect information and compare into the data system as well status.
Group Sales) - Detailing proposals, contracts, group resumes.
Develop strong customer relationships through appropriate client and the use of professional, courteous and ethical interpersonal.
