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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Innovative Restaurant Manager with more than ten years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments without sacrificing quality, safety or cost control measures vital to sustainable business operations. High energy employee known as an efficient and creative shift leader. Strong knowledge of the food and beverage industry.

Skills
  • Kitchen station support
  • High efficiency
  • Sanitizing protocols
  • Equipment operation
  • Troubleshooting skills
  • Time management
  • Inventory management
  • Cleaning procedures
  • Menu knowledge
  • Organizational ability
  • Excellent customer service
  • Cultural competency
  • Effective sales techniques
  • Liquor, wine and food service
  • Strong communication skills
  • Team building
  • Computer application knowledge
  • Flexibility
  • Meeting deadlines
  • Problem solving
  • Strong team member
  • Employee mentoring
  • Guest and client satisfaction
  • Point of Sale (POS) system operations
  • Marketing and sales experience
  • Effective multi-tasker
Education and Training
Central Michigan University Mount Pleasant, MI Expected in 05/2009 Bachelor of Arts : Entrepreneurship - GPA :
Adlai Stevenson High School Sterling Heights, MI Expected in 06/2003 High School Diploma : - GPA :
Experience
Traditions Of Hanover - Shift Manager, Bartender, Server
Bethlehem, PA, 04/2015 - 02/2020
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Developed and standardized new recipes to diversify kitchen offerings.
  • Planned and managed menus for weekly offerings and special events.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Arbys - Server
Monticello, MN, 12/2016 - 02/2018
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
La Senorita Mexican Restaurants - Restaurant General Manager
City, STATE, 04/2016 - 03/2017
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Scheduled over 50 employees by assigning shifts.
  • Established restaurant business plan by conferring with people in community to select food and beverage offerings.
Ruby Tuesday - Asst. Manager, Cook, Mixologist, Server, GBA, Dish
City, STATE, 04/2010 - 04/2016
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Stayed abreast of all federal, state and local regulations and made sure restaurant met food safety standards.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Selected, trained and carefully supervised staff in to bring in well-qualified, hardworking and diligent employees.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Created unique cocktails for special events.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Neatly sliced and pitted fruit or garnishing drinks.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Checked menus to verify current selection availability and cleanliness.
  • Calculated charges, issued table checks and collected payments from customers.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.

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Resume Overview

School Attended

  • Central Michigan University
  • Adlai Stevenson High School

Job Titles Held:

  • Shift Manager, Bartender, Server
  • Server
  • Restaurant General Manager
  • Asst. Manager, Cook, Mixologist, Server, GBA, Dish

Degrees

  • Bachelor of Arts
  • High School Diploma

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