Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Self-directed and innovative thinker with a knack for developing creative solutions to complex problems. Seeking a position with the opportunity for new challenges. Team player with exceptional listening and critical thinking skills.
  • Leadership experience
  • Team building
  • Very Reliable
  • Clear communication skills
  • Dedicated Employee
  • Effective problem solver
  • Microsoft Outlook, Word and Excel
  • Exceptional telephone etiquette
  • Effective time management
Work History
Shelter Worker, 08/1995 - 05/1997
Pioneers Memorial Healthcare District Brawley, ,
  • Answered an average of 15 calls per day and addressed homeless individuals inquiries for shelter services. 
  • Completed pre-applications on individuals contacting shelter for services. Submitted these applications to Program Coordinator for approval.
  • Met with new clients entering the shelter and completed intake paperwork to admit clients into the shelter program. 
  • Explained the rules of the program to new clients in the facility.
  • Completed daily communication logs.
  • Completed daily client schedules.
  • Assigned daily chores.
  • Received donations and completed proper donations forms.
  • Assured the safety of our clients and program.
  • Enforced shelter programs rules and policies.
Lifeskills Technician , 05/1997 - 2006
Emd Millipore Saint Louis, ,

Assessed clients needs.

Scheduled lesson with outside agency to teach life skills to homeless individuals according to the current clients needs.

Assisted instructor with the curriculum used for class.

Kept accurate records of client participation.

Taught lessons on budgeting and credit repair.

Worked one on one with individuals on creating a budget and plans to stay on track with their budget.

Provided clients with tools and knowledge to start and repair poor credit history.

Provided feed back to instructors to build more client participation.


Case Manager, 2000 - 02/2006
South Central Community Action Program City, ,
  • Hired, trained and supervised the shelter team of 8
  • Worked with staff to coordinate team development activities and trainings.
  • Offered directed client service with an emphasis on reducing dependency on public assistance and increasing client self-sufficiency.
  • Constructive feedback and contributed ideas at monthly staff meetings
  • Weekly meetings with families to establish goal plans.
  • Monitored families progress.
  • Referred families to job centers, educational programs other supportive agencies.
  • Enlisted the support of volunteers and collaborated with businesses, churches and community groups.
  • Cultivated relationships with potential employers, landlords, donors and the community.
  • Monitored team performance, including developing performance improvement plans and recommending achievement awards.
  • Entered Agency data to Captain system.
  • Entered state data in homeless Management information system.
  • Kept proper documentation for auditor reviews.
  • Collect program fees.
  • Maintain a savings account for clients.
  • Completed purchase orders and maintain accurate records.
Program Coordinator, 2006 - Current
South Central Community Action Program City, ,
  • Responsible for all aspects of Managing homeless shelter program.
  • Responsible for all hiring and firing of employees.
  • Facilitated the criminal background check process for new hires.
  • Facilitate child abuse clearances for new hires.
  • Conducted employment verifications.
  • Developed and facilitated all new-hire orientations.
  • Oversaw daily office operations for staff of 7 employees.
  • Prepared Timesheets for payroll.
  • Oversaw inventory and office supply purchases.
  • Complete accurate monthly reports.
  • Complete annual Roma reports.
  • Trained new employees on policy and procedures.
  • Oversaw inventory and office supply purchases.
  • Kept organized documentation of client case records.
  • Meet with clients and continue to work on goals and assist them on achieving these goals.
High School Diploma: , Expected in
Cedar Cliff High School - ,

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School Attended

  • Cedar Cliff High School

Job Titles Held:

  • Shelter Worker
  • Lifeskills Technician
  • Case Manager
  • Program Coordinator


  • High School Diploma

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