I am a seasoned Program Manager highly skilled at shifting between various roles within managerial positions who is also an active and empathetic listener with a passion for social work. I seek employment with a social service agency that will provide opportunities for professional development and direct client service.
Operated, managed and maintained safety and security of two emergency crisis shelters totaling 39 beds. Assisted with opening the new shelter facility in August 2007.
Provided supervision of up to 15 employees.
Voted as member of Coconino County Domestic Violence Fatality Review Board since March 2013.
Seat on the Coconino County Coordinated Community Response Team Steering Committee in 2013.
Promoted to Shelter Manager from Lead Shelter Advocate after 6 months of employment.
Promoted to Executive Management Team in July 2012 until new Executive Director hired in October 2013
Expanded client service offerings by securing grants and effectively networking. Represented the agency to government, funding and field sources at meetings and conferences. Collaborated with team members to identify and accomplish agency objectives. Implemented and enforced agency policies, procedures and protocols. Developed database forms and spreadsheets for more accurate and efficient reporting. Created and maintained filing systems. Conducted research on Flu Pandemic, Bloodborne Pathogens, Emergency Preparedness and collaborated with senior management to implement programs and policies based on findings.
Manage, oversee and maintain safety and security for daily operation of 39 bed 24/7 emergency shelter facility as well as client/staff relations. Met with clients one-on-one to determine necessary services and make appropriate case management plan recommendations. Referred clients to partner agencies for additional services. Collaborated with court, law enforcement and community providers. Entered client data in a centralized database and maintained up-to-date case records for all clients. Educated residents and families about available services and resources. Referred families to food banks, financial assistance programs, employment and training support and health and immigration services. Provided emotional support while with residents to develop long term plans and goals. Facilitated support groups that addressed topics such as domestic violence education, effective communication, positive discipline and parenting styles, life skills, and peer support. Served as first responder to crisis calls and also for all facility, staff and resident needs.
Supported the human resources department in employee related reviews, new hire orientations and dismissals. Completed employee employment verifications and unemployment paperwork in a timely manner. Processed unemployment claims and acted as the company representative at unemployment hearings. Shadowed employees to determine an accurate description of the duties and skills required for each position. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Served as a trainer for program staff.
Presented in the community and at state conferences to increase awareness of domestic violence, effects on children, child abuse and rural community collaborations. Enlisted the support of volunteers and collaborated with businesses and community groups. Co-Facilitated court sanctioned Offender Intervention Program groups.
Intermittent employment dates.
June 2001 to August 2006 - Left due to funding unstable, job not secure
February 1997 to July 1999 – Left to do in-home child care
August 1996 to November 1996 - Temporary lay off due to tourism off season
June 1994 to March 1995 JTPA program and March 1995 to March 1996 - Left for Assistant Manager Position at Circle K
Developed database forms, spreadsheets and reports; Created and maintained filing systems. Built and designed a website using the Mambo OS program. Type-set manuscripts and magazine articles for local author. Organized, cataloged and maintained an archival/research library as well as museum collections. Completed detailed research projects. Promoted local and area tourism. Communicated with visitors of all ethnic and cultural backgrounds on a daily basis.
Managed and maintained all organizational emails including booking tours, rooms and trips for visitors to our area. Handled all central reservations from start of process through the end of the visitors vacation.
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