Shelter Manager Resume Example

Expanded client service offerings by securing grants and effectively networking. Represented the agency to government, funding and field sources at meetings and conferences. Collaborated with team members to identify and accomplish agency objectives. Implemented and enforced agency policies, procedures and protocols. Developed database forms and spreadsheets for more accurate and efficient reporting. Created and maintained filing systems. Conducted research on Flu Pandemic, Bloodborne Pathogens, Emergency Preparedness and collaborated with senior management to implement programs and policies based on findings.

Manage, oversee and maintain safety and security for daily operation of 39 bed 24/7 emergency shelter facility as well as client/staff relations. Met with clients one-on-one to determine necessary services and make appropriate case management plan recommendations. Referred clients to partner agencies for additional services. Collaborated with court, law enforcement and community providers. Entered client data in a centralized database and maintained up-to-date case records for all clients. Educated residents and families about available services and resources. Referred families to food banks, financial assistance programs, employment and training support and health and immigration services. Provided emotional support while with residents to develop long term plans and goals. Facilitated support groups that addressed topics such as domestic violence education, effective communication, positive discipline and parenting styles, life skills, and peer support. Served as first responder to crisis calls and also for all facility, staff and resident needs.

Supported the human resources department in employee related reviews, new hire orientations and dismissals. Completed employee employment verifications and unemployment paperwork in a timely manner. Processed unemployment claims and acted as the company representative at unemployment hearings. Shadowed employees to determine an accurate description of the duties and skills required for each position. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Served as a trainer for program staff.

Presented in the community and at state conferences to increase awareness of domestic violence, effects on children, child abuse and rural community collaborations. Enlisted the support of volunteers and collaborated with businesses and community groups. Co-Facilitated court sanctioned Offender Intervention Program groups.