(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Responsive, fast-paced decision maker who is highly driven to achieve expectations *Expert knowledge and use of personal computers and applicable programs, applications and systems to include Microsoft Office *Clear and concise written and verbal communication and interpersonal skills *Thrive under pressure in a fast-paced competitive environment *Active Top Secret Security Clearance *Take actions necessary to ensure that all personnel training, certification, and recertification requirements are met *Knowledge of laws, regulations, policies and practices related to employee relations programs and labor relations management required to provide sound guidance, advice, and counseling *Able to interpret laws, policies and procedures
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Trident University , Expected in Master of Business Administration : - GPA :
United States Army Sergeants Major Academy , Expected in Bachelor of Science : Liberal Arts - GPA : Liberal Arts
Work History
Serco Incorporated - SFL-TAP Transition Career Counselor II
City, STATE, 04/2015 - Current
  • Provide Soldier for Life: Transition Assistance Program (SFL: TAP) services to transitioning military personnel, Army civilians and their family members transitioning to civilian occupations.
  • Use personality assessments to help clients evaluate their interest, skills, and abilities to increase prospects in the civilian job market.
  • Conduct automated and manual pre-separation briefings, delivery of job assistance training in group or individual settings.
  • Counsel and provide individualized interviews to aid in career decision making and related educational pursuits; interview and counsel individuals to develop and achieve an educational goal supportive of their military and or subsequent civilian occupations.
  • Manage a case load of over 450 clients using the SFL: TAP, ACAPXXI program with the ability to manage multiple projects with critical time-frames.
  • Conduct class and present information sessions on subjects related to employment, education, technical training, entrepreneurship, and military crosswalk analysis.
  • Review ACAPXXI reports and complete follow-ups.
  • Plan and coordinate workshops and seminars, assist in planning, organizing, and executing of career fairs.
  • Compile, maintain, and file all physical and computerized reports, records, and other documents required.
  • Exercise logic and reasoning to define problems, establish facts and draw valid conclusions; make decisions that support business objectives and goals.
  • Make decisions that support business objectives and goals through strategic vision, analytical skills and demonstrated leadership.
  • Analyze applicant and employer job qualifications using knowledge of personnel policies and procedures.
  • Maintain open communication with public agencies, institutions of higher education and student veteran organizations.
  • Assist in the development of materials to support the education of eligible veterans by preparing and conducting educational briefings for individuals or groups.
  • Counsel and help the client establish a realistic and attainable plan for meeting their academic and career goals by providing information about available educational opportunities.
  • Support SFL: TAP Center marketing initiatives by briefing installation leaders and managers both orally and in writing.
  • Developed company personnel policies, standard operating procedures and employee handbooks.
  • Conducted employment verifications and investigations.
  • Developed and facilitated all new-hire orientations.
U.S. Army - Executive Manager/ General Manager
City, STATE, 2012 - 05/2014
  • Brigade Command Sergeant Major Executive Manager and principal advisor to the commander of a Heavy Combat Aviation Brigade in support of 1st Cavalry Division consisting of over 3800 Soldiers.
  • Advise and initiate recommendations to the commander and staff in matters pertaining to all personnel.
  • Ensure that all policies and standards on performance, training, appearance and conduct of all personnel are met.
  • Responsible for the health, welfare, morale, discipline, training and professional development of all enlisted personnel.
  • Administer the unit Noncommissioned Officer Development Program (NCODP), through written directives and the NCO support channel.
  • Senior Trainer within the unit, overseeing and driving the entire training program for the organization.
  • Primary advisor in the organization on policy development and analytical reviewer of regulatory guidance.
  • Interpret and administer contracts, laws, policies, and procedures to resolve work-related issues and problems.
  • Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.
U.S. Army - Command Sergeant Major
, , 01/2006 - 01/2012
  • Multiple years as an Executive Manager and principal advisor to the commander of different units including: Multi-Component Training Support Brigade in support of Training, Mobilization and De-Mobilization of Reserve Component and National Guard Aviation Units, an Aviation Support Battalion, and an Assault Helicopter Battalion in support of 1st Cavalry Division.
  • Responsible for providing mobilization support, training, assessment, and validation assistance to National Guard and Reserve Component units.
  • Conduct mobilization operations, training assistance, evaluation, and validation for deployment of Deployment Expeditionary Force units.
U.S. Army - Senior Observer Controller/Trainer JRTC
, , 01/2005 - 01/2006
  • Executive Manager and principal advisor to the commander of a 34 Soldier Observer/Controller Team that conducts collective training in the Contemporary Operating Environment for Aviation Task Forces in preparation for deployment to overseas contingency operations in support of the global war on terror.
  • Conduct senior Non-Commissioned Officer and Task Force After Action Reviews (AAR's), coaches, teaches, and mentors Command Sergeants Major, First Sergeants and Task Force Senior staff.
  • Advise and initiate recommendations to the commander and staff in matters pertaining to all personnel.

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School Attended

  • Trident University
  • United States Army Sergeants Major Academy

Job Titles Held:

  • SFL-TAP Transition Career Counselor II
  • Executive Manager/ General Manager
  • Command Sergeant Major
  • Senior Observer Controller/Trainer JRTC


  • Master of Business Administration
  • Bachelor of Science

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