I am an experienced Customer Service Representative looking for a position in a reputed company, to lead by example and utilize my talents and education. I want to be able to maximize my customer service abilities in a challenging environment to achieve corporate goals set by superiors. I manage timely activities and schedules very acceptably and would be able to provide necessary resources to accomplish any task. Apart from that I am a motivator for a team environment and very accommodating in problem solving areas.
Strong organizational skills
Seasoned in conflict resolution
Sharp problem solver
Active listening skills
Energetic work attitude
Telephone inquiries specialist
Customer service expert
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Assisted in the managing of the company database and verified, edited and modified members' information.
Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.
General Ledger Accounts
Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.
Operated computers programmed with accounting software to record, store, and analyze information.
Settlements Agent, 07/2011 to 09/2012Convergys/Home Depot Financing － Chattanooga, TN
Work in the Home Depot department provided by Convergys.
Assisted with the start up of a new installer updated list and added all new fees per installers, which representatives did not have access to beforehand.
Have made all quality marks and have also received employee of the month since working for Home Depot.
Currently I work for the Home Depot Corporate department doing settlements for HVAC vendors.
Escalations Representative , 10/2001 to 10/2006JTV － Knoxville, TN
Customer Service Escalation Department, 04/02 - 10/06.
Worked as a regular customer service agent until 04/02 then promoted to escalation calls.
I revamped the complete shipping procedures that were handled by our ERG department.
This initially saved the company a lot of money and created a higher customer satisfaction rating, rather than the old procedure.
During this time frame I began coaching new hires and was in charge of overseeing new agents under my title level.
Bookkeeper, 02/2000 to 10/2001Brackner Company － Athens, TN
Bookkeeper and Payroll, Worked as a bookkeeper and payroll employee.
Also did all inventory for the company, including shipping a receiving.
Handled all customer accounts and legal actions regarding too bad checks and used QuickBooks and several other finance programs to perform all required tasks I was responsible for.
Entered data for payroll and business finances on the computer and also paper ledgers for back up records.
Did all collections for the company, including prosecuting people that wrote bad checks to the company and collections from vendors, that where affiliated with the operations of the company.
Associate of Arts:Management,1998Cleveland State Community College － Cleveland, TN, USA