Adaptable agent able to follow effective procedures while collaborating with internal departments. Offering attention to detail and ability to quickly spot theft, cheating and other illegal activities. Pursuing surveillance position with gaming organization.Also, attending casino college to fine tune all aspects of the trade.
Skills
Table setup
Member service and support
WiFi setup
Setting up activities
Installment plan set up
Job site setup
Display set up
Setting up equipment
Setting up cameras
Scaffolding set up
Experience
Set up Crew Member Grocery, 05/2018 - 02/2020 Rivers Casino – Schenectady, NY,
Collaborated with others to discuss new store contract opportunitie
Delivered shelves to customer locations.
Achieved cost-savings by developing. functional solutions to installation problems.
Performed site evaluations, customer surveys and team
Completed supervisor punchlist in a timely matter.
Improved operations by working with team members and customers to find workable solutions.
Handled all delegated tasks, including installing new shelves, appropriate signs, crash protectors, and unload of semi truck.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Maintained updated trade knowledge through class and on job training.
Planned and followed most direct route to save time and mileage on company trucks.
Organized and positioned product cases in produce warehouse and walk-in cooler.
Drove truck safely to deliver items in original condition to destination.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Flooring Contractor, 05/2008 - 01/2017 All Aspects Flooring – City, STATE,
Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
Ensured effective customer communication to maintain customer satisfaction and loyalty.
Recommended accessories and delivered details regarding latest promotions to increase sales.
Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Coordinated various duties, including schedules, payments and allocations between multiple stakeholders while effectively monitoring 10 customer accounts.
Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Learned customer needs and desires to suggest specific product options.
Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
Provided accurate and detailed quotes for customers to maintain customer satisfaction.
Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
Negotiated and closed deals with minimal oversight.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Presented clients with estimates to quote pricing, outline terms and include measurment information.
Demonstrated products and trained customers to use and maintain there warrenty.
Networked to build client base and promote products to new and existing clients.
Resolved customer issues and offered continual support throughout sales, delivery and installation processes.
Automobile Salesman, 02/2005 - 07/2007 Huntsville Kia – City, STATE,
Collaborated with others to discuss new sales opportunities.
Performed site evaluations, customer surveys and team audits.
Learned credit applications and certifications to support office needs.
Collaborated in development of Bogue sale procedures.
Handled all delegated tasks, including cold calls, meeting customers, running credit apps, auto placement, and closing of sale.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.
Surveillance Supervisor, 08/2002 - 05/2004 Suncruz Casino – City, STATE,
Communicated violations to appropriate personnel and followed up with detailed documentation of incidents.
Leveraged strong interpersonal and communication skills to interact successful with management, peers and patrons of all backgrounds.
Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions.
Escorted patrons with large winnings to vehicles and hotel rooms for optimal security.
Located individuals engaged in illegal activities, including theft, cheating and embezzlement.
Greeted casino guests and made each feel welcome, directing individuals to target casino areas to begin engagement with internal services.
Operated electronic surveillance equipment to observe, track and document gambling activities on gaming floor.
Improved operations by working with team members and customers to find workable solutions.
Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
High School Diploma: , Expected in 08/1998 - Buckhorn High School - New Market, AL GPA:
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