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Services Coordinator Resume Example

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SERVICES COORDINATOR
Professional Summary

Efficient recent college graduate with a Bachelor of Science in Business, specializing in Marketing and Management, with seven years of work experience. An experienced professional, eager to leverage academic expertise, with a proven knowledge of staff training and development, productivity and performance management, auditing, efficiency analysis, and report generation to successfully fill the Business Operations role at your company. Frequently praised as hard-working by my superiors, I can be relied upon to help your company surpass its goals.

Skills
  • Adept experience with Adobe and Prezi.
  • Adept training and experience with Microsoft Office programs
  • Administrative support
  • Creating statistical reports evaluating employee accuracy, efficiency of operations, and other measurable activities
  • Report analysis to make strategic recommendations for operational improvement.
  • Account Management
  • Adept in utilizing custom company databases featuring MySQL.
  • Identifying and resolving, both technical and administrative, database discrepancies.
  • Client Relations
  • Record Keeping, data entry, and routine office duties
  • Ability to multi-task and excel in high-pressure environments
  • Account Management
  • Operations management
  • Team building
  • Strategic Planning
  • Training
Work History
09/2016 to Current
Services CoordinatorNEW JERSEY COALITION OF AUTOMOTIVE RETAILERS, NJ CAR – EWING, NJ
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Created statistical reports evaluating employee accuracy, efficiency, and other measurable activities for management to aid in effective decision making.
  • Analyzing reports and making strategic recommendations for improvement in efficiency and productivity
  • Account Management
  • Detailed program operations and participant activities with comprehensive record-keeping.
  • Increased customer satisfaction by resolving processing errors, audit discrepancies, and various other issues.
  • Collaborated with supervisors, across numerous departments, in analyzing efficiency of operations, identifying areas of improvement, and recommending solutions based upon analysis results.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Executed responsibilities while handling, on average, upwards of 20 calls per day; to address customer inquiries and concerns without compromising efficiency.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Worked with dealerships to understand needs and develop operational procedures to satisfy these needs without compromising efficiency.
08/2016 to 05/2017
ServerHickory Tavern – Birmingham, AL
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Greeted and maintained relationships with regular customers.
08/2012 to 07/2016
Cashier SpecialistAeropostale – Charlotte, NC
  • Managed special actions such as returns processing and payment reversals for team members.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated customers on promotions to enhance sales.
  • Worked closely with store manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Met and exceeded company up-selling goals by highlighting target merchandise with strategic promotional approaches.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Associate: Science Business AdministrationPENN STATE UNIVERSITY - PARK, PA
Dean's List
B.S: BiologyUNIVERSITY OF ALABAMA - TUSCALOOSA, AL
Dean's List
Bachelor of Science: Business Marketing and ManagementPENN STATE UNIVERSITY - PA
Extracurricular Activities: PSU Business Club
Additional Information
  • CREDENTIALS AND LICENSES , Cyber Security Awareness and Prevention
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved accounting discrepancies that led to the recovery of over $20,000 in revenue that had not been received; within a period of one week.
  • Successfully highlighted company attributes to secure a business relationship with a client that is now one of the highest volume vendors, in terms of transaction quantity and revenue.
  • Assisted in the expansion of the Title Services department, due to increased volume, over the duration of four years; which has resulted in significant increases in department revenues.
Certifications
  • KnowBe4 Ransomware Security Awareness
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Resume Overview

Companies Worked For:

  • NEW JERSEY COALITION OF AUTOMOTIVE RETAILERS, NJ CAR
  • Hickory Tavern
  • Aeropostale

School Attended

  • PENN STATE UNIVERSITY
  • UNIVERSITY OF ALABAMA

Job Titles Held:

  • Services Coordinator
  • Server
  • Cashier Specialist

Degrees

  • Associate : Science Business Administration
    B.S : Biology
    Bachelor of Science : Business Marketing and Management

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