Services Coordinator Resume Example
Love this resume?Build Your Own Now
SERVICES COORDINATOR
Professional Summary
Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Dedicated to managing administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects. Strong organizational and communication skills with attention to detail and accuracy. Strong decision-making skills to manage multiple, concurrent tasks and self-motivated work ethic with ability to perform effectively in independent or team environments.
Skills
|
|
Work History
12/2019 - CurrentServices Coordinator | Midpen Housing Corporation - Palo Alto , CA
- Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Organized international and domestic travel arrangements for up to [Number] staff members, including all transportation and hotel stays.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
10/2017 - 09/2019Admissions Receptionist | Eurofins Scient. - South Bend , IN
- Maintained clean and neat reception area to create a welcoming atomsphere and give visitors a positive first impression
- Copied, faxed and filed confidential documents as well as completed special tasks as asked
- Delivered proficient support to over 50 internal staff and management employees by efficiently handling wide range of routine and special requirements
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
- Scheduled office meetings as well as client appointments through CampusNexus software for team of 25 admissions counselors and managers, effectively accommodating hectic agendas
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs and escalated issues as necessary
- Operated multi-line telephone system to independently handle over 100 calls each day
- Welcomed all customers professionally and provided knowledgeable assistance to answer general questions, gather nature of visit and direct to specific offices
- Drafted professional business documents, such as acceptance letters and enrollment verification
- Maintained daily and weekly records via Microsoft Excel spreadsheets to track, analyze, and report on performance, productivity, and efficiency
- Time management and prioritization to maintain order and productivity in a high-pressure and fast-paced environment
- Trained new employees on administrative procedures, company policies and performance standards
08/2015 - 09/2017Operations Support Administrator | Keypath - Philadelphia , PA
- Carefully drafted and revised contracts for professional clientele daily, along with speaking directly with client representatives regarding services and providing exceptional customer service
- Delivered timely and confidential documentation to employees/clients on a daily basis, also mailed, filed, and organized documents for professional clearance
- Assisted in managing and training employees for case manager positions, as well as created new portfolio layouts to increase overall workflow and provided ideas to enhance employee productivity
- Consistently acted as liaison between non-profit organizations and employers in regards to employee modified duty assignments (Progress updates, Communicating and resolving issues, etc.)
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Provided clerical support to over 30 company employees by copying, faxing and filing documents
08/2014 - 08/2015Placement Coordinator | ReEmployAbility, Inc. - City , STATE
- Compiled detailed documentation and ongoing e-mail communication required throughout the life of the assignment
- Created career profiles for over 50 clients daily along with career follow up calls to clients and employers, increasing the employability of each client by 70%
- Managed extensive online filing database of over 100 clients while providing critical risk feedback to customers and establishing positive employer relationships with local nonprofits nationally
- Handled customer/clientele claims in a timely fashion by remaining attentive and vigilant to personal customer/client needs in a fast-paced environment
- Experienced in executing tactful manners, excellent memory, superb verbal communication skills, and dealing with customer inquiries
- Handled caseload of more than 75 clients
- Handled complaints from clients and non-profits, and provided appropriate solutions or alternatives. Followed up to ensure resolution
Education
2014Florida State University, CityBachelor of Arts: Religion
Volunteer Experience
As a volunteer I have worked iwth children, teens, and adults doing crisis counseling, mentoring and mental health assessments.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Measurable results
- Typos
Resume Overview
School Attended
- Florida State University
Job Titles Held:
- Services Coordinator
- Admissions Receptionist
- Operations Support Administrator
- Placement Coordinator
Degrees
- Bachelor of Arts : Religion
Similar Resumes
