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Services Coordinator Resume Example

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SERVICES COORDINATOR
Professional Summary

Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Dedicated to managing administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects. Strong organizational and communication skills with attention to detail and accuracy. Strong decision-making skills to manage multiple, concurrent tasks and self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • Typing (60+ WPM)/Word Processing
  • Data Entry
  • Quality Assurance
  • Customer Service
  • Interpersonal Skills
  • Record Keeping
  • Case Management
  • Employee Training
  • Problem-solving
  • Multi-line phone proficiency
  • Paperwork drafting
  • Time management
  • Flexibility
  • Appointment setting
Work History
12/2019 - CurrentServices Coordinator | Refuge House, Inc. - Tallahassee, FL
  • Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Organized international and domestic travel arrangements for up to [Number] staff members, including all transportation and hotel stays.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
10/2017 - 09/2019Admissions Receptionist | Keiser University - Fort Lauderdale, FL
  • Maintained clean and neat reception area to create a welcoming atomsphere and give visitors a positive first impression
  • Copied, faxed and filed confidential documents as well as completed special tasks as asked
  • Delivered proficient support to over 50 internal staff and management employees by efficiently handling wide range of routine and special requirements
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
  • Scheduled office meetings as well as client appointments through CampusNexus software for team of 25 admissions counselors and managers, effectively accommodating hectic agendas
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs and escalated issues as necessary
  • Operated multi-line telephone system to independently handle over 100 calls each day
  • Welcomed all customers professionally and provided knowledgeable assistance to answer general questions, gather nature of visit and direct to specific offices
  • Drafted professional business documents, such as acceptance letters and enrollment verification
  • Maintained daily and weekly records via Microsoft Excel spreadsheets to track, analyze, and report on performance, productivity, and efficiency
  • Time management and prioritization to maintain order and productivity in a high-pressure and fast-paced environment
  • Trained new employees on administrative procedures, company policies and performance standards
08/2015 - 09/2017Operations Support Administrator | ReEmployAbility, Inc. - Tampa, FL
  • Carefully drafted and revised contracts for professional clientele daily, along with speaking directly with client representatives regarding services and providing exceptional customer service
  • Delivered timely and confidential documentation to employees/clients on a daily basis, also mailed, filed, and organized documents for professional clearance
  • Assisted in managing and training employees for case manager positions, as well as created new portfolio layouts to increase overall workflow and provided ideas to enhance employee productivity
  • Consistently acted as liaison between non-profit organizations and employers in regards to employee modified duty assignments (Progress updates, Communicating and resolving issues, etc.)
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Provided clerical support to over 30 company employees by copying, faxing and filing documents
08/2014 - 08/2015Placement Coordinator | ReEmployAbility, Inc. - Tampa, FL
  • Compiled detailed documentation and ongoing e-mail communication required throughout the life of the assignment
  • Created career profiles for over 50 clients daily along with career follow up calls to clients and employers, increasing the employability of each client by 70%
  • Managed extensive online filing database of over 100 clients while providing critical risk feedback to customers and establishing positive employer relationships with local nonprofits nationally
  • Handled customer/clientele claims in a timely fashion by remaining attentive and vigilant to personal customer/client needs in a fast-paced environment
  • Experienced in executing tactful manners, excellent memory, superb verbal communication skills, and dealing with customer inquiries
  • Handled caseload of more than 75 clients
  • Handled complaints from clients and non-profits, and provided appropriate solutions or alternatives. Followed up to ensure resolution
Education
2014Florida State University, Tallahassee, FLBachelor of Arts: Religion
Volunteer Experience

As a volunteer I have worked iwth children, teens, and adults doing crisis counseling, mentoring and mental health assessments.

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Resume Overview

Companies Worked For:

  • Refuge House, Inc.
  • Keiser University
  • ReEmployAbility, Inc.

School Attended

  • Florida State University

Job Titles Held:

  • Services Coordinator
  • Admissions Receptionist
  • Operations Support Administrator
  • Placement Coordinator

Degrees

  • Bachelor of Arts : Religion

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