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Service & Warranty Manager Resume Example

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SERVICE & WARRANTY MANAGER
Professional Summary

Systematic Administrative Assistant with over 8 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Spreadsheet management
  • Transporting Files
  • Routing Mail
  • Organizing Mail
  • Faxing Paperwork
  • AP/AR Proficiency
  • 70+ WPM typing speed
  • OSHA compliance
  • Multi-line Telephone Systems
  • Bookkeeping
  • Account Reconciliation
  • Scheduling
  • Records destruction
  • Invoice Processing
  • Records management
  • Office management
Work History
Service & Warranty Manager, 08/2018 to 03/2020
Gibbs Outdoor And Recreation – Waco, TX
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using DeskManager software.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of service department personnel and activities.
  • Optimized organizational systems for payment collections, AP/AR, and recordkeeping.
  • Oversaw appointment scheduling for both customers and vendors.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Maintained detailed service and customer records.
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Gathered paperwork and contacted customers to book appointments.
  • Communicated effectively with staff, including members of operations, finance and sales departments.
  • Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
  • Worked with customers to understand needs and provide RV service.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Increased customer satisfaction by resolving service issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Warranty Administrator, 04/2017 to 04/2018
Fun Town Rv – Hewitt, Texas
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Maintained detailed service and customer records.
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Gathered paperwork and contacted customers to book appointments.
  • Communicated effectively with staff, including members of operations, finance and sales departments.
  • Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Worked with service customers to understand needs and provide RV service.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Handled numerous calls per day to address customer inquiries and concerns.
  • Increased customer satisfaction by resolving Service issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Office Manager, 07/2012 to 10/2016
Sure Trac Of Texas – Hewitt, TX
  • Created and finalized contracts for Mobile Home axles and tires deals with customers.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Produced high-quality documents, spreadsheets for internal and customer-facing needs using Microsoft Office.
  • Compared vendor prices and negotiated for optimal savings.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Liaised with customers and addressed inquiries, appointment requests and billing questions.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Arranged corporate and office conferences for company employees and guests.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Performed billing, collection and reporting functions.
  • Handled all incoming business and client requests for information.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Maintained computer and physical filing systems.
  • Received, screened and routed incoming calls.
  • Verified 25 salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Coordinated special projects and managed schedules.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Organized international and domestic travel arrangements for up to 3 staff members, including all transportation and hotel stays.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Coordinated bookkeeping activities in QuickBooks , including invoicing and accounts payable.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Maintained staff directory and company policy handbook for human resources department.
  • Executed record filing system to improve document organization and management.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Education
BBA: AccountingTarleton State University - Stephenville, TX

Had to take time off from my education.

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Resume Overview

Companies Worked For:

  • Gibbs Outdoor And Recreation
  • Fun Town Rv
  • Sure Trac Of Texas

School Attended

  • Tarleton State University

Job Titles Held:

  • Service & Warranty Manager
  • Warranty Administrator
  • Office Manager

Degrees

  • BBA : Accounting

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