Service & Warranty Manager Resume Example Interstate Companies, Inc.

SERVICE & WARRANTY MANAGER

Professional Summary

Systematic Administrative Assistant with over 8 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills

Spreadsheet management
Transporting Files
Routing Mail
Organizing Mail
Faxing Paperwork
AP/AR Proficiency
70+ WPM typing speed
OSHA compliance

Multi-line Telephone Systems
Bookkeeping
Account Reconciliation
Scheduling
Records destruction
Invoice Processing
Records management
Office management

Work History

Service & Warranty Manager, 08/2018 to 03/2020
Interstate Companies, Inc. – Gillette , WY

Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using DeskManager software.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Establishedefficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of service department personnel and activities.
Optimized organizational systems for payment collections, AP/AR, and recordkeeping.
Oversaw appointment scheduling for both customers and vendors.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Maintained detailed service and customer records.
Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
Monitored factory recalls and announcements to stay on top of changes.
Gathered paperwork and contacted customers to book appointments.
Communicated effectively with staff, including members of operations, finance and sales departments.
Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
Worked with customers to understand needs and provide RV service.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Increased customer satisfaction by resolving service issues.
Resolved conflicts and negotiated mutually beneficial agreements between parties.

Warranty Administrator, 04/2017 to 04/2018
Siemens Corporation – Temecula , CA

Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Maintained detailed service and customer records.
Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
Monitored factory recalls and announcements to stay on top of changes.
Gathered paperwork and contacted customers to book appointments.
Communicated effectively with staff, including members of operations, finance and sales departments.
Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
Reviewed outstanding requests and redirected workloads to complete projects on time.
Worked with service customers to understand needs and provide RV service.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Handled numerous calls per day to address customer inquiries and concerns.
Increased customer satisfaction by resolving Service issues.
Resolved conflicts and negotiated mutually beneficial agreements between parties.

Office Manager, 07/2012 to 10/2016
Sure Trac Of Texas – City , STATE

Created and finalized contracts for Mobile Home axles and tires deals with customers.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Provided complete meeting support, including materials preparation and notes or minute taking.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Produced high-quality documents, spreadsheets for internal and customer-facing needs using Microsoft Office.
Compared vendor prices and negotiated for optimal savings.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Liaised with customers and addressed inquiries, appointment requests and billing questions.
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Arranged corporate and office conferences for company employees and guests.
Improved office operations by automating client correspondence, record tracking and data communications.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Performed billing, collection and reporting functions.
Handled all incoming business and client requests for information.
Handled client correspondence and tracked records to foster office efficiency.
Solved problems timely and effectively, ensuring customer satisfaction.
Maintained computer and physical filing systems.
Received, screened and routed incoming calls.
Verified 25 salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Increased team productivity by reorganizing office supplies and protocols.
Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Coordinated special projects and managed schedules.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Organized international and domestic travel arrangements for up to 3 staff members, including all transportation and hotel stays.
Prepared vendor invoices and processed incoming payments.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Leveraged advanced skills and training to support operational needs of multiple departments.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
Adhered to established guidelines to increase profits and collect supplier payments.
Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
Coached new employees on administrative procedures, company policies and performance standards.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Coordinated bookkeeping activities in QuickBooks , including invoicing and accounts payable.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Organized weekly staff meetings and logged minutes for corporate records.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Arranged rapid office equipment repair and maintenance with vendors.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Maintained staff directory and company policy handbook for human resources department.
Executed record filing system to improve document organization and management.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.

Education

BBA: AccountingTarleton State University - City, State

Had to take time off from my education.

Resume Overview

School Attended

Tarleton State University

Job Titles Held:

Service & Warranty Manager
Warranty Administrator
Office Manager

Degrees

BBA : Accounting

Service & Warranty Manager Resume Example

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