service provider resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures. Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.

  • network fundamentals, network access,
  • IP connectivity, IP services
  • Technical support
  • Data entry
  • Networking
  • Break and fix
  • Low voltage cabling
  • Active Directory user accounts
  • Software Troubleshooting
  • MS Office
  • Communication
  • Configuring
  • Troubleshooting
  • Customer service
  • Client Rapport
  • Attention to Detail
  • Problem Solving
  • Time management
  • Collecting Information
  • Verifying Data Accuracy
  • Filing and Data Archiving
06/2020 to Current
Service Provider Caci International Inc. Aldie, VA,
  • Closely collaborated with clients to plan detailed goals for success.
  • Double checked work orders before completing various tasks to ensure accuracy.
  • Maintained positive working relationship with fellow staff and management.
  • Implemented strategies to take advantage of new opportunities.
  • Provided technical support to customers via phone, email, and chat.
  • Assisted customers with issues related to software, hardware, and networking.
  • Conducted troubleshooting and resolved issues related to break and fix, low voltage cabling, and Active Directory user accounts.
  • Maintained accurate records of customer interactions and technical issues.
  • Assisted with data entry tasks as needed.
06/2020 to 07/2023
IT Field Support Technician Afl Raleigh, NC,
  • Monitored and troubleshot IT infrastructure for operating issues, identifying failures and degradation.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Identified and resolved issues to maintain connectivity and minimize downtime.
  • Documented customer interactions and contact information into company database.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Offered repair or service options to help customers make decisions.
  • Installed new systems and components according to service orders and manufacturer instructions.
12/2022 to 03/2023
Geek Squad Agent Allina Health Systems Saint Paul, MN,
  • Delivered high level of service to customers in effort to build upon relationships for future.
  • Met with clients and discussed the scope of the project to ascertain how long it would take and what resources would be needed.
  • Assessed effectiveness of audio, lighting and state management processes.
  • Performed repairs and scheduled maintenance of company equipment and systems.
  • Performed regular tests on systems to keep components functional.
  • Operated and installed switchboards, cable and satellite communication equipment.
10/2022 to 10/2022
Technician-in-Training Hot Tubs By Hotspring City, STATE,
  • Managed quality control and maintained high level of customer satisfaction.
  • Followed safety practices to safeguard against injury and damage to property.
  • Used bolts, rivets and screws to fasten parts.
  • Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
  • Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
04/2022 to 09/2022
Sir Engineer World Wide Tech Service City, STATE,
  • Applied techniques to analyze requirements, system capabilities and workflows.
  • Assisted in developing and implementing different workflows and communication processes.
  • Maintained inventory of supplies, materials and tools to complete work on job sites.
  • Removed systems and fixtures to prepare for replacements.
  • Installed complete systems at new residential and business construction sites.
  • Wired equipment while following safe electrical procedures to eliminate risk.
  • Tested and troubleshot systems to alleviate potential issues.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
  • Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
  • Followed building standards and codes during unit installations.
  • Inspected service vehicles and notified supervisors of needed repair and maintenance requirements.
  • Conducted routine maintenance on complex systems requiring specific knowledge and expertise.
  • Performed timely and reliable service in shops and outdoors in variable weather conditions.
  • Created and supported safe work environments to protect company interests and employee health.
  • Repaired equipment with new parts and replaced inoperable items.
  • Performed job tasks while complying with company's safety procedures and guidelines.
01/2020 to 04/2022
Field Services Technician Specialist World Wide Tech Services City, STATE,
  • Operated equipment at required speed to drive proper alignment and registration.
  • Loaded raw materials into press machines, identifying proper materials and adjusting machine calibrations to achieve proper fit and prevent jams and other processing errors.
  • Applied company safety policies consistently when performing daily tasks.
  • Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
  • Planned installations or service calls by evaluating location, locating access and laying-out equipment and wiring plans.
  • Drove company vehicles to and from customer locations to perform field maintenance.
  • Serviced and repaired designated equipment to meet company standards and specifications.
  • Gathered information and reports, escalating product concerns to field services management.
  • Instructed and trained customers on usage and operation to improve equipment performance.
  • Educated customers about company's products and services to present service upgrade opportunities.
  • Maintained positive working relationship with fellow staff and management.
  • Interfaced with third-party providers to troubleshoot equipment issues.
  • Verified system functionality by testing equipment and connections, identifying and correcting problems.
07/2019 to 08/2019
Material Handler Communications Test Design City, STATE,
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Organized warehouse inventory according to warehouse plan.

  • Operated equipment with focus on safety and efficiency.
  • Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
  • Logged unit quantities and entered data into inventory database.
Education and Training
Expected in to to
Certificate: SCCM, GPSWS, DNS,Building IT Lab, Active Directory
Training: SCCM, GPSWS, DNS, Building IT Lab, Activ - ,
Expected in 07/2032 to to
Job Training: Hughes Satellite Training
Worldwide Tech Services Hughes Net - Tewksbury, MA,
Expected in 05/2023 to to
Cisco Certified Network Associate: CCNA Certified
Cisco Academy - United State,
Expected in 12/2021 to to
Certification: Security And Administration
My Computer Career - North, SC,
Expected in 07/2019 to to
Certification : Massage Therapy
Cortiva Institute - King Of Prussia, PA ,
Expected in 07/2011 to to
High School Diploma:
Grace International Christian Institute - Monrovia-Liberia ,
Expected in to to
Certification : Networking, A+ Hardware And Software, CSS
Career Technical Institute - Washington, DC

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Resume Overview

School Attended

  • Training: SCCM, GPSWS, DNS, Building IT Lab, Activ
  • Worldwide Tech Services Hughes Net
  • Cisco Academy
  • My Computer Career
  • Cortiva Institute
  • Grace International Christian Institute
  • Career Technical Institute

Job Titles Held:

  • Service Provider
  • IT Field Support Technician
  • Geek Squad Agent
  • Technician-in-Training
  • Sir Engineer
  • Field Services Technician Specialist
  • Material Handler


  • Certificate
  • Job Training
  • Cisco Certified Network Associate
  • Certification
  • Certification
  • High School Diploma
  • Certification

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