service maintenance technician resume example

• Collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Built and maintained relationships with peers and upper management to drive team success.
• Reviewed files, recordings and other documents to obtain information to respond to requests.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Answered incoming telephone calls to provide store, products and services information.
• Received and displayed product shipments on store retail shelves upon delivery.
• Increased purchase amounts by cross-selling with similar products.
• Met merchandise processing standards and maintained organized and accessible work area.

Install and Troubleshoot, install tv and internet. ordered parts. insuring job was done properly and reach state standards

• Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
• Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
• Performed troubleshooting of systems with techniques such as speed and ping tests.
• Provided training on use, troubleshooting and calibration of equipment.
• Coordinated installation of new users and relocations of existing users.
• Installed and configured new devices and system components.
• Researched and recommended network and data communications hardware and software.
• Responded to service requests during and after business hours.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
• Set up networks and computers for business and residential customers.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

• Developed and implemented employee incentive programs to promote top performance.
• Procured pricing information from various vendors to support cost-effective purchasing.
• Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Delegated tasks to carefully selected employees in alignment with resource management goals.
• Coordinated daily workflow through task prioritization and concise scheduling.
• Supervised daily operations, including employee performance, preventive maintenance and safety.
• Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
• Promoted commitment to high standards of efficiency and safety, which improved analysis and troubleshooting of electrical, hydraulic and pneumatic systems.
• Properly planned processes and assignments after scrutinizing schematic diagrams.
• Overhauled, installed and repaired equipment, including centrifugal compressors, pumps, valves, separators and generators.