Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Technical Skills Computer Programming Languages: BASIC, Visual Basic NET, Java. Computer Applications: Adobe Acrobat Reader/Writer, Adobe Illustrator, Adobe Photoshop, Adobe Photoshop Elements, Coral Draw, Corel Photo Paint, Adobe Dreamweaver, Internet Explorer, Leap FTP, Microsoft FrontPage, Microsoft Image Composer, Microsoft Office, Microsoft Excel, Microsoft Word, Norton Anti-Virus, Online Banking, Paint Shop Pro, PrintKey, VMWare Fusion, Roxio Titanium 10, Microsoft Visual Basic 2012, CAD, Vesta Phone System, Geoblade Mapping, Renovo Video Software, SIMS Alarm Monitoring, Motorola Radios, Google Chrome, Communicator NXT, Eclipse, Parallels. Working Knowledge of: Windows Vista, Windows 7, Windows XP, Windows 2000, Windows ME, Windows 98, Windows 95, OSX Snow Leopard, OSX Mountain Lion, OSX Mavericks. IOS File Structure, ITSM Work Management, Avaya Phone System.
Accomplishments
Experience
03/2014 to Current
Service Desk Analyst InternComputer Aid – Camp Hill, PA, Supervisor - Terese Birnbaum, Service Desk Supervisor - (XXX) 328-4471 ➢ Communicate and update staff on an on-going basis with regards the status of their logged incidents, problems or changes. ➢ The escalation of incidents that cannot be resolved immediately by the Service Desk will be re-assigned to specialist support groups which are internal. ➢ Ensure that the IT Service Desk mailbox is routinely monitored and that all inquiries and requests are action-ed in line with Service Desk Policy. ➢ Ensure that resolved calls are correctly closed in line with standards. ➢ Logging, ownership and management of IT Incidents reported by staff. The post holder will be expected to own and manage the incident through the full incident life cycle until closure.
06/2008 to 03/2014
Dispatcher IBuilders Firstsource, Inc. – Charlottesville, VA, Supervisor - Mike Dannenfelzer, Combined Communications Manager - (XXX) 221-6727 ➢ Use a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. ➢ Determine the nature and location of the emergency; determine priorities, and dispatch police, fire, ambulance or other emergency units as necessary and in accordance with established procedures. ➢ Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units. ➢ Monitor direct emergency alarms, answer non-emergency calls for assistance. ➢ Enter, update and retrieve information from a variety of computer systems. ➢ Receive requests for information regarding vehicle registration, driving records, warrants, and provide pertinent data. ➢ Monitor several complex public safty radio consoles, telephones, and computer systems. ➢ Provide life saving pre-arrival instructions to callers including CPR.
01/2006 to 06/2008
Supervisor - Tim Steinhart, Detail Center ManagerKupper Chevrolet – City, STATE, 1500 2nd Street NE, Mandan, North Dakota 58554 Automotive re-conditioner Supervisor - Tim Steinhart, Detail Center Manager (XXX) 663-9851 ➢ Cleans and refurbishes new and used automobiles in combination of wash exterior to clean cars using cleaning solution, water, cloths, and brushes. ➢ Applies wax to auto body, and wipes and buffs surface to protect surfaces and preserve shine, using cloths and buffing machines. ➢ Vacuums interiors of vehicles to remove loose dirt and debris. ➢ Clean upholstery, rugs, and other surfaces, using cleaning agents, applicators, and cleaning devices. ➢ Applies revitalizers and preservatives to vinyl or leather surfaces, and treats fabric with spot and stain resistant chemicals to preserve and protect interior components. ➢ Cleans engine and engine compartment with stem cleaning equipment and various cleaning agents to remove grease and grime. ➢ Applies special purpose cleaners to remove foreign materials which do not respond to normal cleaning procedures, utilizing experience and following recommendations of product manufacturer. ➢ Applies paint to chipped body surfaces of vehicles, using container of touch-up paint. ➢ Applies dyes and reconditioning chemical to vinyl tops of vehicle to restore color and condition.
10/2003 to 01/2006
SN Boatswain MateUnited States NAVY – City, STATE, ➢ Train direct, and supervise personnel in the ship's maintenance duties including all activities relating to marlinespike, deck, boat seamanship, painting, upkeep of ship's external structure, rigging, deck equipment, and boats. ➢ Boatswain's mates takes charge of working parties, perform seamanship tasks, act as petty officer-in-charge of picket boats, self-propelled barges, tugs, and other yard and district craft. ➢ Boatswain's mate serve in, and take charge of damage control parties including fire fighting, and shoring of damaged ship compartments. ➢ Operate and maintain equipment used in loading and unloading cargo, ammunition, fuel, and general stores. ➢ Take charge and supervise Underway Replenishment procedures. ➢ Boatswain's mate are integral to the ship's navigation and serve as the ship's helmsman and lee helmsman. ➢ Boatswain's mate act as landing signalmen enlisted, guiding helicopters to designated flight deck of a ship on air-capable ships.
Education
Expected in 2003
High School Diploma: General Studies Mandan Senior High School - Mandan, ND GPA: High School Diploma - 1999-2003 Mandan Senior High School, Mandan, ND General Studies
Expected in
Associate of Science: Computer Science, Business Administration Bismarck State College - Bismarck, ND GPA: Associate of Science - 2013-Present Bismarck State College, Bismarck, ND Major: Computer Science Minor: Business Administration Cumulative GPA: 3. 6
Military Experience
10/2003 to 01/2006
SN NAVY – , United States NAVY 10/2003 to 01/2006 U.S.S. Bunker Hill (CG-52), San Diego, California 92136 SN Boatswain Mate ➢ Train direct, and supervise personnel in the ship's maintenance duties including all activities relating to marlinespike, deck, boat seamanship, painting, upkeep of ship's external structure, rigging, deck equipment, and boats. ➢ Boatswain's mates takes charge of working parties, perform seamanship tasks, act as petty officer-in-charge of picket boats, self-propelled barges, tugs, and other yard and district craft. ➢ Boatswain's mate serve in, and take charge of damage control parties including fire fighting, and shoring of damaged ship compartments. ➢ Operate and maintain equipment used in loading and unloading cargo, ammunition, fuel, and general stores. ➢ Take charge and supervise Underway Replenishment procedures. ➢ Boatswain's mate are integral to the ship's navigation and serve as the ship's helmsman and lee helmsman. ➢ Boatswain's mate act as landing signalmen enlisted, guiding helicopters to designated flight deck of a ship on air-capable ships.
Certifications
CPR
Skills
Cpr, Dispatch, Dispatcher, Telephones, Associate, Auto Body, Automotive, Upholstery, Fuel, Maintenance, Painting, Rigging, Basis, Life Cycle, Logging, Service Desk, Acrobat, Adobe Acrobat, Adobe Illustrator, Adobe Photoshop, Auto Cad, Avaya, Cad, Computer Programming, Dreamweaver, Eclipse, Excel, File, Frontpage, Ftp, Illustration, Illustrator, Image Composer, Internet Explorer, Ios, Java, Mapping, Microsoft Excel, Microsoft Frontpage, Microsoft Image Composer, Microsoft Office, Microsoft Visual Basic, Microsoft Windows, Microsoft Word, Motorola, Ms Office, Paint Shop, Phone System, Photoshop, San, Storage Area Network, Topo, Visual Basic, Vmware, Vxworks, Windows 2000, Windows 7, Windows 95, Windows 98, Windows Me, Windows Xp, Word
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