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service crew member resume example with 2 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dependable team member with proven skills in lifeguard operations and meeting diverse customer needs. Trained in safe lifeguard responsibilities. Team-oriented worker with excellent organizational and time management abilities. Highly familiar with water rescue techniques and safety regulations.

Skills
  • Basic food preparation
  • Payment processing
  • Math and computer skills
  • Problem resolution
  • Customer service
  • Fluent in Tagalog and English
  • Worksite safety
  • Time management
  • Pool policies enforcement
  • CPR certified
  • Water sampling
  • Lifeguard procedures
  • Strong client relations
  • Team collaboration
  • Communication
  • Emergency Response
  • Patron support
  • First Aid/CPR
Experience
02/2020 to Current
Service Crew Member Meritage Hospitality Group Inc Portland, MI,
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Ensured compliance with company service standards, including inventory and cash control procedures.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Monitored and counted food stock and supplies to reorder on time.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Received food orders from patients and families, and explained offerings.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Served drinks and prepared specialty beverages.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.

08/2019 to 02/2020
Service Crew Westrock Company Bradenton, FL,
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Cleaned and sanitized kitchen workspace by sweeping, mopping and wiping down counters.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Visually counted and inspected dinnerware to replenish trays and bins.
  • Answered customer questions and took orders.
  • Assisted manager in opening and closing operations, including cleaning, securing and balancing daily funds and receipts.
  • Totaled bills, accepted payments and returned change.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
  • Boosted sales by listening carefully to guests and promoting appropriate specials and offering menu ideas to help in order selection.
  • Cross-trained new employees by explaining rules, procedures and job responsibilities.
  • Prioritized and completed tasks throughout every shift to support store operations.
  • Verified orders and bagged items for easy transport.
  • Replenished supplies in kitchen, behind counter and at dining room stations to meet expected demands.
  • Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
  • Operated, cleaned and maintained food preparation equipment, carefully observing safety and sanitation standards and regulations.
  • Mastered multiple crew functions, including, serving, hosting, bussing, counter and drive-through.
  • Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
07/2019 to 08/2019
Lifeguard Willow Valley Retirement Communities Lancaster, PA,
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Maintained neat and clean pool area and clean water at all times.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Kept watch over swimmers to ensure fast response when distress situations arose.
  • Cleaned, brushed and vacuumed pool
  • Routinely completed safety update training and ensured all patrons followed safety rules.
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
  • Patrolled areas to identify anyone in need of assistance and provide immediate care.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Alerted patrons to immediate storm conditions by directing them to exit water immediately.
  • Informed patrons of unsafe or hazardous conditions, and provided options for alternative activities.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Logged hourly chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
  • Monitored pool area for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
  • Optimized customer service by resolving issues quickly and with courteous demeanor.
06/2018 to 08/2018
Lifeguard Willow Valley Retirement Communities Willow Street, PA,
  • Maintained neat and clean pool area and clean water at all times.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Kept watch over swimmers to ensure fast response when distress situations arose.
  • Routinely completed safety update training and ensured all patrons followed safety rules.
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Patrolled areas to identify anyone in need of assistance and provide immediate care.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Informed patrons of unsafe or hazardous conditions, and provided options for alternative activities.
  • Communicated issues to supervisor for assistance with remediation.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Education and Training
Expected in 05/2021
High School Diploma:
Moody High School - Corpus Christi, TX
GPA:
Expected in
:
Del Mar College - Corpus Christi, TX
GPA:
Activities and Honors
  • Member of National Honor Society
  • Member of TOKC
  • Member and officer of student council
  • Member of key club
  • Currently in Health Science Program
  • 4.1 GPA
  • EKG Certified
  • Over 50 hours of community service
  • Voleyball
  • Basketball
  • Softball
  • Track
  • Cheerleading
  • Wrestling

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Resume Overview

School Attended

  • Moody High School
  • Del Mar College

Job Titles Held:

  • Service Crew Member
  • Service Crew
  • Lifeguard
  • Lifeguard

Degrees

  • High School Diploma
  • Some College (No Degree)

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