LiveCareer-Resume

service advisor car sales consultant resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in customer service and problem solving. Looking for new position where my career spanning of 13 years can be used to help bring greater success to an exciting company. Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Service-focused Service Advisor bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate the customer throughout their experience . Effective at operating within certain regulations, and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Skills
  • Conflict and Complaint Resolution
  • Menu Memorization and Presentation
  • Service-Oriented
  • Upselling and Cross Selling
  • High Volume Dining
  • Food Safety Standards
  • Able to Lift 30 Pounds
  • Warm and Friendly
  • Order Accuracy and Delivery
Education
Daytona State College Daytona Beach, FL Expected in 06/2004 Associate of Arts : Human & Social Services - GPA :
  • Coursework in Mathematics, English, and Government.
  • Graduated with 3.6 GPA
  • Minored in Human Resources
Spruce Creek High School Port Orange, FL Expected in 06/2001 High School Diploma : - GPA :
Certifications
  • Certified realtor, Weikert Realty - March 2019 to current+
  • Licensed Loan Officer - First Metropolitan Mortgage - 2012 -2014
Work History
Penske Vehicle Services - Service Advisor /Car Sales Consultant
Marysville, OH, 01/2014 - 03/2022
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Drove team revenue totals by bringing in over $750K in annual sales.
  • Attended auctions to sell undesirable vehicles and purchase needed makes and models.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Responded to customer enquiries via telephone and email.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Maintained compliance with all service, quality, and regulatory standards.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Prepared purchased vehicles and completed final delivery checks.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Outlined sales, warranty and service procedures.
Fs Food Group - Service Advisor
NJ, State, 02/2008 - 01/2014
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Handled customer issues with confidence, using experience to provide effective resolution.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Resolved a range of issues over phone with numerous customers daily.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Promoted available products and services to customers during service, account management and order calls.
  • Managed timely and effective replacement of damaged or missing products.
  • Communicated professionally with colleagues, freelancers and clients.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Handled multiple customers in fast-paced setting in coordination with solid team of 8 customer service associates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Handled customer issues with confidence, using Knower and experience to provide an effective resolution.
Red Lobster - Server
City, STATE, 02/2001 - 01/2008
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Served specialty, house and signature beverages and offered refills.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

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Resume Overview

School Attended

  • Daytona State College
  • Spruce Creek High School

Job Titles Held:

  • Service Advisor /Car Sales Consultant
  • Service Advisor
  • Server

Degrees

  • Associate of Arts
  • High School Diploma

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