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Service Administrator Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Interdepartmental communication
  • Corporate policies
  • Issue resolution
  • Data entry
  • Telephone etiquette
  • Front office administration
  • Proficient in [Software]
  • Customer needs assessment
  • Negotiation
  • Scheduling and calendar management
  • Team building and leadership
  • Process development
  • File and data retrieval systems
  • Inventory and supply oversight
  • Accounts payable and receivable
  • Administrative management
  • Event coordination
  • CRM and office management software
  • Vendor relationships
  • Report writing
Experience
9/1/07 to Current Service Administrator Cummins Bridgeway | El Paso, TX,
  • Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
  • Regularly updated customer service database to reflect new information including address changes and contact details.
  • Performed data entry, records oversight and issue resolution for team of [Number] customer service personnel.
  • Answered phones for main switchboard to assist operator and facilitate smooth communications.
  • Contacted customer service manager for critical issues needing immediate attention.
  • Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.
  • Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.
  • Researched issues in company's computer system regarding shipments, product damage and incorrect product amounts.
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Scheduled maintenance for office equipment to keep machines operating efficiently.
  • Analyzed and identified improvements to implement in department systems and controls.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Evaluated program performance against expectations.
  • Communicated company philosophies and policies, demonstrated work routines and documented performance.
  • Pitched in to help with office tasks, including [Type] during busy periods and staff absences.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
01/2005 to 12/2007 Banquet Captain American Golf Corporation | San Juan Capistrano, CA,
  • Communicated with venue personnel to coordinate event logistics.
  • Supervised food preparation, delivery and quality to ensure satisfaction.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Prepared and led food service training programs to teach staff various tasks.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Supervised staff preparing and serving [Number] meals per day.
  • Prepared and reviewed event budgets with clients and negotiated pricing.
  • Developed highly effective wait staff and kitchen personnel through continuous mentoring and [Timeframe] training sessions.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Analyzed event expenses and profit potential to inform stakeholders.
  • Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
  • Reviewed banquet event orders to determine room layouts and schedule staff.
  • Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
  • Orchestrated breakdown of rooms and cleanup to return event spaces to oriJessical order.
1/20/06 to 1/20/07 Dental Office Receptionist Premise Health | Ringtown, PA,
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Supported efficient patient flows by setting up and breaking down rooms, including cleaning surfaces and restocking supplies.
  • Answered and managed incoming calls and emails.
  • Collected payments from patients and arranged payment schedules.
  • Verified, updated and entered patient information into system.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Arranged documents for insurance claims.
  • Gathered medical information, dental health history and vitals from patients.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
Education and Training
Expected in 06/2006 High School Diploma | Verona High School, Verona, NJ GPA:
Accomplishments
  • Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%
  • Created highly effective new [Program] that significantly impacted efficiency and improved operations.
  • Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve [Result], earning recognition from upper management and financial reward.
Additional Information

Hello, I am writing to apply for the job listed. I am a hard working employee with over 14 years of experience in different fields working for a multimillion dollar appliance distributor. I am a quick learner and team player. During my work time, I honed many skills to ensure smooth operations . I was responsilbe for scheduling appointments, talking to clients, retailers , construction companies, realty companies, building managements, property managers . I also handled billing and reviewing invoices. I am very out going and looking to starting working with and for you.

I look forward to hearing from you

Sincerely,

Jessica Claire

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Resume Overview

School Attended
  • Verona High School
Job Titles Held:
  • Service Administrator
  • Banquet Captain
  • Dental Office Receptionist
Degrees
  • High School Diploma