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Service Administrator Resume Example

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SERVICE ADMINISTRATOR
Summary

Professional and well-grounded office team member with superior clerical skills and administrative expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records, multiple phone lines, vendor communication, and customer service.

Skills
  • Negotiation
  • Inventory and supply oversight
  • Vendor relationships
  • Data entry
  • Accounts payable and receivable
  • File and data retrieval systems
  • Customer service
  • Conflict resolution
Experience
10/2018 - 01/2020Service AdministratorCommtronics Of Virginia Inc. | Richmond, VA
  • Supported clerical needs of more than 10 salesmen and supervisors, including taking messages, scanning documents and routing business correspondence.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Pitched in to help with office tasks, including taking care of the sales department during busy periods and staff absences.
  • Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Ordered office equipment and supplies after researching vendors and obtaining quotes.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Organized and maintained documents, files and records.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
04/2015 - 10/2018Merchandiser/Parts SpecialistO'reilly Auto Parts | Chester, VA
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across [Number] locations.
  • Met and exceeded quarterly sales quotas by [Number]%.
  • Ran weekly and monthly strategy reports to analyze business trends and provide recommendations.
  • Maximized potential for sales cycle success through effective promotions placement and eye-catching product displays.
  • Displayed appropriate signage for products and sales promotions.
  • Communicated and coordinated execution of planogram with store management.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Upheld stock levels and proper pricing for multiple product lines.
  • Organized and located inventory and updated store spreadsheets.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Selected merchandise based on most favorable price and quality.
  • Printed various labels and tags for all merchandise.
  • Tracked shipping, including weekly and monthly fallout.
  • Built effective relationships with each store to develop superior customer satisfaction.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Trained users on catalog usage and library software to eliminate client knowledge gaps.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
02/2001 - 03/2015Home Care SpecialistAimee's Cleaning Service | Richmond, VA
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Ordered housekeeping supplies and guest toiletries.
  • Reviewed employee performance and devised improvement plans.
  • Developed training programs to build employee performance.
  • Supervised employees and developed training programs to ensure maximum performance.
  • Oversaw controls over expenses and inventory for optimal budget tracking.
  • Supervised and supported all new personnel to maximize quality of service and performance.
  • Diminished financial discrepancies by accurately managing payroll for departmental employees, and bookkeeping processes.
  • Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
Education and Training
10/2019High School Diploma
Penn Foster | Scranton, PA
  • 3.70 GPA
  • While marrying very young, I dropped out of high school
  • I had always meant to go back, but life happened
  • I achieved the 16 credits I needed in just 3 months
  • I studied before work and after work, well into the night
  • Through hard work and determination, I graduated on October 31st last year
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Resume Overview

Companies Worked For:

  • Commtronics Of Virginia Inc.
  • O'reilly Auto Parts
  • Aimee's Cleaning Service

School Attended

  • Penn Foster

Job Titles Held:

  • Service Administrator
  • Merchandiser/Parts Specialist
  • Home Care Specialist

Degrees

  • 10/2019 High School Diploma

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