Server Farmdata Center Operations Coordinator resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Organized Operations Coordinator with over seventeen years of experience performing project management, team leading and scheduling duties. Looking to bring excellent data center management to a new IT company.

  • Cost-reduction strategies
  • Quality assurance and control
  • Conflict mediation
  • Project scheduling
  • Technology
  • Project management
  • Staff supervision
  • Warehouse operations
  • Customer relationship management
  • Inventory coordination
  • Delegation
  • Asset Management
06/2004 to Current
Server Farm(Data Center) Operations Coordinator Department Of The Treasury Mankato, MN,
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Delivered all professional services in alignment with operational initiatives.
  • Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Developed relationships and partnerships with business leaders.
  • Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
  • Liaised with senior management to introduce new processes and technologies.
  • Developed and implemented programs for AP, shortage control, safety, fire, accident reduction and fraud prevention.
  • Liaised between customers and management to ensure smooth operations delivery.
07/1999 to 06/2004
NASD, NASDAQ and AMEX Helpdesk Manager EDS, Electronic Data Systems City, STATE,
  • Isolated problem trends and completed troubleshooting efforts for recurring problems until discovery of permanent solutions.
  • Monitored help desk to quickly deflect and resolve escalated issues from help desk agents.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Mentored other technologists and support professionals to provide professional development and skill enhancement.
  • Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Trained new employees on support processes, procedures and knowledge base.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Conducted end-user training and provided technical support on hardware, software and network issues.
12/1997 to 07/1999
Program Manager EDS, Electronic Data Systems City, STATE,
  • Led planning and scheduling of client technical projects.
  • Wrote and updated online and hard copy training manuals on various software packages for use within company and at remote offices.
  • Led individual training sessions for employees in Microsoft Office, Windows Server and Amazon Web Services.
  • Analyzed project processes and workflows to reduce risk.
  • Interacted with client and interdepartmental staff to turn client requirements and transform into turnkey solutions.
  • Troubleshot and resolved problems with programs and systems.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Coordinated installation of updated computer programs and systems.
  • Integrated new technologies to meet area requirements.
  • Executed and implemented solutions on time and within budget constraints.
  • Suggested product offerings and technology upgrades to customers to improve overall security.
  • Formulated and designed computer systems using data modeling, information engineering and structured analysis.
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
  • Crafted diagrams and flowcharts outlining logical operational steps.
  • Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
12/1976 to 12/1997
Senior Chief Petty Officer US Navy City, STATE,

Naval Aircrewman

Aviation Warfare Systems Operator

Aviation Rescue Swimmer

Navy Instructor Qualified

NATOPS Instructor

All Phase Tactical Instructor

2500+ Flight hours SH-2F/G Kaman Seasprite helicopters

1000+ Flight hours Sh-3D/H Sikorsky Sea King helicopters

SH-2F 2F106 Weapons Systems Trainer Instructor

SH-2F 2F145 Weapons Systems Trainer Instructor

SH-3H 2F64C/T Weapons Systems Trainer Instructor

SH-3H 2C44 Cockpit Procedures Instructor

SH-3H Engine Turn Qualified

Education and Training
Expected in
High School Diploma:
Oak Glen High School - New Manchester, WV,

COMPTia Security +

National CPR Foundation Basic Life Support

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Resume Overview

School Attended

  • Oak Glen High School

Job Titles Held:

  • Server Farm(Data Center) Operations Coordinator
  • NASD, NASDAQ and AMEX Helpdesk Manager
  • Program Manager
  • Senior Chief Petty Officer


  • High School Diploma

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