Organized Operations Coordinator with over seventeen years of experience performing project management, team leading and scheduling duties. Looking to bring excellent data center management to a new IT company.
Skills
Cost-reduction strategies
Quality assurance and control
Conflict mediation
Project scheduling
Technology
Project management
Staff supervision
Warehouse operations
Customer relationship management
Inventory coordination
Delegation
Asset Management
Experience
06/2004 to Current
Server Farm(Data Center) Operations CoordinatorDepartment Of The Treasury – Mankato, MN,
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Delivered all professional services in alignment with operational initiatives.
Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Developed relationships and partnerships with business leaders.
Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
Liaised with senior management to introduce new processes and technologies.
Developed and implemented programs for AP, shortage control, safety, fire, accident reduction and fraud prevention.
Liaised between customers and management to ensure smooth operations delivery.
07/1999 to 06/2004
NASD, NASDAQ and AMEX Helpdesk ManagerEDS, Electronic Data Systems – City, STATE,
Isolated problem trends and completed troubleshooting efforts for recurring problems until discovery of permanent solutions.
Monitored help desk to quickly deflect and resolve escalated issues from help desk agents.
Built and maintained successful relationships with service providers, vendors, dealers and consumers.
Mentored other technologists and support professionals to provide professional development and skill enhancement.
Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
Developed training materials, conducted webinars and authored wikis for user training and support use.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Trained new employees on support processes, procedures and knowledge base.
Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
Conducted end-user training and provided technical support on hardware, software and network issues.
12/1997 to 07/1999
Program ManagerEDS, Electronic Data Systems – City, STATE,
Led planning and scheduling of client technical projects.
Wrote and updated online and hard copy training manuals on various software packages for use within company and at remote offices.
Led individual training sessions for employees in Microsoft Office, Windows Server and Amazon Web Services.
Analyzed project processes and workflows to reduce risk.
Interacted with client and interdepartmental staff to turn client requirements and transform into turnkey solutions.
Troubleshot and resolved problems with programs and systems.
Trained end-users in best practices to minimize errors and protect key data.
Coordinated installation of updated computer programs and systems.
Integrated new technologies to meet area requirements.
Executed and implemented solutions on time and within budget constraints.
Suggested product offerings and technology upgrades to customers to improve overall security.
Formulated and designed computer systems using data modeling, information engineering and structured analysis.
Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
Crafted diagrams and flowcharts outlining logical operational steps.
Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
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