LiveCareer-Resume

server bartender trainer resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Ten years experience. Charismatic and energetic. Highly creative in developing training strategies that build strong teams and cultivate positive environments. Lead trainer who helps participants obtain the knowledge and skills they need to thrive in a fast-paced setting. Develops interpersonal skills while offering a complete and thorough lesson plan. Talented Bartender with experience in both restaurants, live music venues and catering. Relocating to Chicago and searching for the right venue to showcase my mixology skills and vast knowledge of beer, spirits, and wine. Looking to bring my proficiency and engaging customer service skills to a challenging environment.
Skills
  • Employee training and development
  • Inventory management systems
  • Service-oriented
  • Luxury guest services
  • Special events planning
  • Catering
  • Food safety certified
  • Top-tier, full-service dining background
  • Strong verbal communication
  • Thrives in fast-paced environment
  • Liquor, beer and wine knowledge
  • Staff development
  • Committed team player
  • Interpersonal skills
  • Powerful negotiator
  • Strong client-interaction skills
  • Energetic, friendly and enthusiastic
  • Excellent multi-tasker
  • Flexible schedule
  • On time and reliable
  • CPR certification
  • Conflict resolution
  • Classic cocktails
  • CPR certification
  • Responsible alcohol service
  • Bar terminology
  • Knowledge in AIREUS, ALOHA and MICROS
  • Organized and efficient
  • Committed team player
  • Proficiate at suggestive selling
  • ServSafe certification· Quick problem solver 
Work History
Server-Bartender-Trainer, 01/2016 to 02/2018
Lettuce Entertain You Enterprises - Bub City & Joe's LiveCity, STATE,

Demonstrate advanced knowledge in Country music, BBQ meats including preparation. Required to execute high standard in bourbon and whiskey knowledge. Assisted in set up and managing the VIP tent at The Windy City Smokeout. 

SERVER
Ensured all waiter duties were preformed efficiently and correctly. Managed closing duties. Assisted manager with making plans for banquets for weddings, corporate events and parties. Answered customers' questions on menu items, ingredients and differences between dishes. Responsible for delegating all closing tasks to fellow associates and staying until all duties and tasks were completed. Educated new hires and promoted associates, as a trainer, on all policies and procedures. Managed cash drops and supervised the balance of daily shift revenue. Served as mentor to junior team members to enforce team building. Coordinated with catering staff on groups and parties upwards of 50 persons. Coordinated and executed large concert events. Preformed job responsibilities in terms of bottle service and cocktail service. Hosted large corporate executive companies in VIP suites and instilling exceptional hospitality.

BARTENDER
Promoted to Bartender within first month of employment. Maintaining knowledge of mixed drinks and providing a daily inventory on all liquor for the management's weekly order. Distributed all money designated for "tip pool" to the designated employees. Worked closely with management and staff to always lead by example. Maintained and built relationships with management, staff and customers. Managed monetary deposits and server reports on daily basis. Coached servers/bartenders to maximum level of performance. Participated in team building and staff training up holding company policy and procedures. Put into place a regular cleaning schedule. Updated and created opening and closing lists. Consistently cleaned beyond expected duties to keep a sanitary and welcoming environment for customers. Extensive beer, wine, and spirits knowledge to aid in training and development of all bartenders and servers, in addition to educating and properly serving all patrons. Helping with inventory tracking. Delivering a high level of customer service to bring in regular business to keep sales totals on all food and alcohol where in needs to be in correlation with last year’s totals. Suggestively sold product to adhere to the guests overall experience.


TRAINER
Interview, hired and scheduled staff. Trained and certified all new hourly hires by following corporate guidelines. Supported and coached the front-of-the-house staff in excellent customer service. Prepared and conducted pre-shift meetings to provide clear direction on daily focuses. Mentored new hires, resulting in newer staff being promoted to new positions. Trained more than 80 employees. Upholding company's principles, beliefs and motto. Create an inspiring team environment with an open communication culture. Motivate team members. Discover training needs and provide coaching. Listen to team members’ feedback and resolve any issues or conflicts. Recognize high performance and reward accomplishments. Suggest and organize team building activities. Utilized teamwork in Holiday Contest, resulting in top seller and the top selling team. Promoted three times and consistently recognized by management and corporate office on positive attitude and ability to deliver superior customer service. 

Corporate Trainer and Manager, 02/2015 to 08/2017
Myron Mixon's Smoke Show BBQCity, STATE,
  • Created an online training program to be used during video training conferences.
  • Organized training for twenty new employees per week.
  • Assumed ownership of all training program initiatives.
  • Selected and assigned instructors to conduct training seminars.
  • Extensively trained new and existing employees.
  • Monitored participant workflow and behaviors throughout the training process.
  • Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
  • Conducted one-on-one tutoring sessions for new employees.
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
  • Administered performance reviews to evaluate each participant’s progress.
  • Reviewed daily metrics of account executives to evaluate their strengths and weaknesses.
  • Clearly communicated objectives for all lessons, units and projects to all participants.
  • Worked with an average of fifteen participants per class.
Server, Bartender and Lead Trainer, 01/2013 to 03/2016
Twin Peaks WheelingCity, STATE,
  • Carefully interviewed, selected, trained and supervised staff.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Achieved highest employee retention rate in the region.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Stocked and maintained cleanliness of stations.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Adhered to state laws regarding alcoholic beverage service.
  • Notified management of ordering needs
Education
High School Diploma: , Expected in 2009 to John Hersey High School - Arlington Heights, IL
GPA:
Associate of Applied Science: Phlebotomy , Expected in 2011 to Harper College - Palatine, IL
GPA:
: Business Management , Expected in to Harper College - Palatine, IL
GPA:
Accomplishments
  • Promoted from server to bartender withing one month.
  • Promoted from bartender to catering staff member.
  • Promoted to lead trainer.
  • Implemented procedures that reduced wasted stock by 17%.
  • Created a 157 page training manual, accompanied by a 379-page instructor’s guide.
  • Moved into a lead training position within nine months.
  • Successfully certified 125 participants within four years
  • Recipient of “Employee of the Month” award within the first four months of service.
  • Received over sixty five positive emails and reviews.

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Resume Overview

School Attended

  • John Hersey High School
  • Harper College
  • Harper College

Job Titles Held:

  • Server-Bartender-Trainer
  • Corporate Trainer and Manager
  • Server, Bartender and Lead Trainer

Degrees

  • High School Diploma
  • Associate of Applied Science

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