Server / Bartender / Trainer Resume Example Olive Garden

SERVER / BARTENDER / TRAINER

Professional Summary

Dedicated well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Dependable with over 10 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Versatile with years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings of 90% or higher due to friendliness, speedy service and accuracy.

Skills

Wine Service
To-Go Order Preparation
Stocking and Replenishing
Point of Sale Knowledge
Order Delivery Practices
Order Accuracy
Menu Memorization
Hospitality Service Expertise
High-Volume Dining
Guest Seating Arrangements
Guest Relations Management

Food Sales and Promotion
Daily Specials Memorization
Bill Computation
Ordering Procedures
Table Setting Knowledge
Sales expertise
Dining area maintenance
Beverage preparation
Food and beverage pairings
Food running
Cash handling

Work History

Server / Bartender / Trainer, 04/2018 to 11/2020
Olive Garden – Santa Fe, NM

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Monitored guests forintoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Served needs of more than 10 customers in busy environment.

Nursery Attendant, 01/2016 to 01/2018
Jackalope – Santa Fe, NM

Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
Assisted customers with finding requested plants and flowers.
Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
Maximized water conservation by checking sprinkler spray angles and testing performance of digital controllers.
Provided information about nursery services, compliance standards and procedures.
Rearranged planting beds and flower gardens seasonally.
Planted, cultivated and harvested various types of trees, shrubs and plants.
Identified plant diseases and researched methods for mitigation.
Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
Unloaded plants and nursery items from delivery trucks.
Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
Educated employees and members of public on plant biology and health.
Planted bulbs, trees, bushes and flowers for residential and commercial clients.

Direct Care Provider, 11/2014 to 12/2015
Easter Seals – Santa Fe, NM

Documented vitals, behaviors and medications in client medical records.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Conferred with manager to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
Evaluated client progress toward established annual and quarterly goals.
Arranged transportation and accompanied patients to doctors' offices or errands.
Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
Analyzed overall client performance and recommended adjustments to care plan goals.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Kept clients engaged in social networks and communities.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Developed rapport to create safe and trusting environment for care.
Worked to improve and enhance patient lives through effective and compassionate care.
Maintained clean, safe and well-organized patient environment.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Ran errands for customers, including shopping, and picking up other necessities.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Scheduled and accompanied clients to medical appointments.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Dispatcher, 02/2011 to 10/2014
Anytime Plumbing – Santa Fe, NM

Kept detailed track of all available field personnel and all in-progress and completed calls.
Sent out drivers to assist hourly callers based on locations, needs and worker availability.
Maintained updated and detailed records of calls in physical and electronic database.
Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
Directed all dispatching, routing and tracking of 7 fleet vehicles.
Documented all changes in computer tracking system.
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Resolved problems, improved operations and provided exceptional service.
Carried out day-day-day duties accurately and efficiently.
Closely monitored dispatch board to triage and prioritize over 50 daily calls.

Education

Diploma : General Education Santa Fe High School - Santa Fe, NM

Resume Overview

Companies Worked For:

Olive Garden
Jackalope
Easter Seals
Anytime Plumbing

School Attended

Santa Fe High School

Job Titles Held:

Server / Bartender / Trainer
Nursery Attendant
Direct Care Provider
Dispatcher

Degrees

Diploma : General Education

Server / Bartender / Trainer Resume Example

Resume Score: 80%

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