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server bartender manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I have over 20 years restaurant experience serving, bartending, and management. I am known to hold jobs for long periods of times. They last job I held for 14 years, 4 of which I was promoted to management and increased my knowledge and experience from foh to boh as well. I have been a trainer in every job. I've taken pride in ensuring all new hires were given all knowledge needed to succeed during training. I've held alcohol training classes to new hires that included basic knowledge of beer, wine, liquor, and upsell techniques. My manager experience includes over 1 year each as bar manager, kitchen manager, and server and host (hospitality) manager. I have been trained to pass corporate quality inspections, health code inspection, and ecosure inspection.

Skills
  • Effective customer upselling
  • Sales Techniques
  • Dining customer service
  • High-volume dining
  • Food inspection
  • Safe serving knowledge
  • Health codes compliance
  • Extensive spirits knowledge
  • Outstanding customer service
  • Food safety understanding
  • Suggestive selling
  • Liquor, wine and food service
  • Staff development
  • Key accounts and territory management
  • Employee training
  • Trained in passing corporate quality inspections, health code inspections, and ecosure inspections
  • Responsible for hiring new employees both for and both
  • Trained new employees server, bartender, managers
Experience
02/2009 to 03/2023
Server, Bartender, Manager Landry's Clearwater, FL,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Completed regular bar inventories and daily requisition sheets.
  • Balanced daily registers and generated sales reports for management.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Recruited and hired qualified candidates to fill open positions.
  • Entered time and attendance logs in preparation for payroll.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Always received green cards from BARS program
08/2004 to 02/2009
Server,bartender Restoration Hardware (Rh) West Jefferson, OH,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification. Always received green card through BARS program.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Completed regular bar inventories and daily requisition sheets.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
08/2002 to 08/2004
Server Deli Lane Cafe/ Sunset Tavern City, STATE,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
08/2000 to 08/2002
Grill Cook, Server Keg South Of Kendall City, STATE,
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Maintained cleanliness and organization of line workstations.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
Education and Training
Expected in 06/1999 to to
High School Diploma:
Sunset High School - Miami, FL,
GPA:
Expected in to to
:
Fiu - Miami, FL,
GPA:

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Resume Overview

School Attended

  • Sunset High School
  • Fiu

Job Titles Held:

  • Server, Bartender, Manager
  • Server,bartender
  • Server
  • Grill Cook, Server

Degrees

  • High School Diploma
  • Some College (No Degree)

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