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Server, Bartender, and Server Trainer Resume Example

Resume Score: 80%

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SERVER, BARTENDER, AND SERVER TRAINER
Professional Summary

Dependable server with five years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Skills
  • Privacy and confidentiality
  • Recording vital signs
  • Food sales and promotion
  • Guest relations management
  • High-volume dining
  • Team collaboration
  • Strong critical thinking capabilities
Work History
Server, Bartender, and Server Trainer / / Carrabba's Italian Grill - Grandville, MI / 09.2017 - Current
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Checked identification to enforce age regulations for alcoholic beverages
  • Greeted and maintained relationships with regular customers
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Trained new team members on restaurant procedures, menu items and performance strategies
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
  • Managed up to four to five tables consecutively with varying party sizes. Would have had roughly 12-13 tables in one night
Server and Hostess / / Prime Table Restaurant - Niles, MI / 01.2015 - 07.2017
  • Assisted managers with quickly resolving service- and food-related issues
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
  • Garnished dishes and quickly delivered items to customers, minimizing wait times
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times
  • Organized and replenished supplies at food stations to optimize team performance
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery
  • Completed efficient table resets by wiping down surfaces and refilling condiments
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Managed up to six tables at a time, ensuring guests were happy by efficiently collaborating with kitchen staff and fellow servers
Campus Dining / / Grand Valley State University - Allendale, MI / 09.2016 - 05.2017
  • Loaded, unloaded and moved material to and from storage and production areas
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
  • Greeted customers and answered any questions
  • Assisted cashiers with processing customer payments and documenting orders
  • Garnished dishes and quickly delivered items to customers, minimizing wait times
Education
Grand Valley State University - Allendale, MI / 12.2019Bachelor of Science: Allied Health Sciences
  • Coursework in anatomy, physiology, microbiology, legal & ethics of health professionals, introduction to healthcare, clinical nutrition, pharmacology, healthcare management, pathophysiology, biomedical ethics, etc.
  • Graduated with 2.95 GPA
  • Recipient of a scholarship from CFA Youth Scholarship Foundation in 2016
  • Member of Medical Sciences Discussion Club
  • Member of Pre-nursing Association
Niles High School - Niles, MI / 06.2016High School Diploma
  • Graduated with 3.41 GPA
  • Was apart of the Professional Health Careers Academy during the 2014-2015 school year where I earned 14 college credits.
  • Took AP biology and psychology during the 2016 school year.
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Resume Overview

Companies Worked For:

  • Carrabba's Italian Grill
  • Prime Table Restaurant
  • Grand Valley State University

School Attended

  • Grand Valley State University
  • Niles High School

Job Titles Held:

  • Server, Bartender, and Server Trainer
  • Server and Hostess
  • Campus Dining

Degrees

  • Bachelor of Science : Allied Health Sciences
    High School Diploma

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