Server, Bartender, And Server Trainer Resume Example Carrabba's Italian Grill

SERVER, BARTENDER, AND SERVER TRAINER

Professional Summary

Dependable server with five years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Skills

Privacy and confidentiality
Recording vital signs
Food sales and promotion
Guest relations management

High-volume dining
Team collaboration
Strong critical thinking capabilities

Work History

Server, Bartender, and Server Trainer / / Carrabba's Italian Grill - Grandville, MI / 09.2017 - Current

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Checked identification to enforce age regulations for alcoholic beverages
Greeted and maintained relationships with regular customers
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
Assisted servers with specialty drinks orders by preparing on-demand items without delay
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Trained new team members on restaurant procedures, menu items and performance strategies
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Kept register accurate through correct billing, payment processing and cash management practices
Greeted incoming guests and managed accurate seating based on customer desires and server loads
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
Managed up to four to five tables consecutively with varying party sizes. Would have had roughly 12-13 tables in one night

Server and Hostess / / Prime Table Restaurant - Niles, MI / 01.2015 - 07.2017

Assisted managers with quickly resolving service- and food-related issues
Cultivated positive guest relations by managing information and orchestrating speedy seating
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
Supported servers, food runners and bussers with keeping dining area ready for every guest
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
Garnished dishes and quickly delivered items to customers, minimizing wait times
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times
Organized and replenished supplies at food stations to optimize team performance
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery
Completed efficient table resets by wiping down surfaces and refilling condiments
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Managed up to six tables at a time, ensuring guests were happy by efficiently collaborating with kitchen staff and fellow servers

Campus Dining / / Grand Valley State University - Allendale, MI / 09.2016 - 05.2017

Loaded, unloaded and moved material to and from storage and production areas
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
Greeted customers and answered any questions
Assisted cashiers with processing customer payments and documenting orders
Garnished dishes and quickly delivered items to customers, minimizing wait times

Education

Grand Valley State University - Allendale, MI / 12.2019Bachelor of Science: Allied Health Sciences

Coursework in anatomy, physiology, microbiology, legal & ethics of health professionals, introduction to healthcare, clinical nutrition, pharmacology, healthcare management, pathophysiology, biomedical ethics, etc.
Graduated with 2.95 GPA
Recipient of a scholarship from CFA Youth Scholarship Foundation in 2016
Member of Medical Sciences Discussion Club
Member of Pre-nursing Association

Niles High School - Niles, MI / 06.2016High School Diploma

Graduated with 3.41 GPA
Was apart of the Professional Health Careers Academy during the 2014-2015 school year where I earned 14 college credits.
Took AP biology and psychology during the 2016 school year.

Resume Overview

Companies Worked For:

Carrabba's Italian Grill
Prime Table Restaurant
Grand Valley State University

School Attended

Grand Valley State University
Niles High School

Job Titles Held:

Server, Bartender, and Server Trainer
Server and Hostess
Campus Dining

Degrees

Bachelor of Science : Allied Health Sciences
High School Diploma

Server, Bartender, and Server Trainer Resume Example

Resume Score: 80%

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