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Server / Banquet Bartender Resume Example

Resume Score: 80%

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MJ
SERVER / BANQUET BARTENDER
Professional Summary

Experienced Customer Service professional bringing 15 years of quality performance in related roles. Skilled in mentoring to deliver exceptional service and building team morale through effective communication and positive performance feedback. Focused on surpassing expectations and driving brand success.

Work History
Capische? - Server / Banquet BartenderWailea, Hawaii01/2011 - 05/2013
  • Developed opening and on-going training programs and processes for new brand
  • Conducted orientation sessions and organized on-the-job training for new hires Certifications
  • New team member hiring, recruiting, promotion and termination
  • Cicerone Beer Server
  • Assessed skill gaps for employees specific positions and
  • Certified in Microsoft Word, Excel and developed training to meet identified needs Powerpoint
  • Monitored team leader incentive and motivational programs
  • Presented training information via role playing, simulations and team exercises, Trained new banquet staff on restaurant's policies, culture and processes
  • Kept updated knowledge of menu and Chef's specials, recommending specific items according to preferences and food allergies
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Up sold high-profit items such as appetizers and wine to enhance sales numbers
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Responsible for opening and closing the restaurant
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Three's Bar And Grill / Fork & Salad - Bar Manager / Director of TrainingKihei, HI05/2011 - 07/2016
  • Quickly progressed to management of off site catering events and bar operations for Three's Bar and Grill
  • Absorbed additional responsibility of training director for the new brand Fork & Salad
  • Demonstrated hands on leadership to elevate customer focus
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Implemented daily staff and weekly manager meetings to ensure organization and efficiency
  • Optimized profits by controlling prime costs and expenses
  • Reduced costs by 10% in first month
  • Focused on customer service strategy, employee development, team building and product education to be consistent in exceeding sales goals
  • Developed opening and on-going training programs and processes for new brand
  • Assessed skill gaps for employees specific positions and developed training to meet identified needs
  • Monitored team leader incentive and motivational programs
Growler USA - Director of Franchise SupportCentennial, CO08/2016 - Current
  • Collaborated for initial build out and implementation of home office and in-store training programs
  • Work with all operators to focus on innovative training, menu engineering, opening and ongoing support for all systems, software and standards
  • Part of the core team growing the brand to 30 locations from 3
  • Project management for all store openings, with initial build-out maintenance and completion
  • Review performance management, cost control, Cloud based POS best practices, brand standards and more for 30 locations
  • Work independently to manage relationships with operators and vendor partnerships
  • Evaluate success and adoption rate of software and systems to recommend improvements to upper management
  • Product research, testing and product management of useful software
  • Design and revise in-depth restaurant operations manual and team member training manuals with customer friendly focus
  • Collaborate with corporate team to maintain training & support budgets
  • Plan and manage annual training and support calendars
  • Boost training efficiency with technology upgrades, process improvements, excellent written and verbal communication, and promoting accountability
  • Use strategic direction and positive attitude in adapting to construction time-lines to stay on track with opening schedules
  • Deliver new operator or manager on-boarding and training sessions in a positive team member culture
  • Review and edited all support materials for accuracy and company policy compliance
  • Lead daily, weekly and monthly coaching, , progress and feedback sessions on benchmark analytics
Hobbies

Photography:

• Formulated a business plan with actionable sales goals and targets.
• Photograph portraits, weddings and events.
• Research competitors and industry trends to stay current with products and services.

Skills
  • Customer service expert
  • Effective problem solving skills
  • Strong communication skills
  • Attentive & Adaptable
  • Quick learner
  • Technical support
  • MS Office proficiency
  • Training development aptitude
  • POS systems expert
  • Data entry
  • Customer Relationship Management Software (CRM)
  • Excellent time management skills
  • Research and due diligence
Education
University of DenverBachelor of Science: Business
  • Quickly progressed to management of off site catering events and Denver, CO bar operations for Three's Bar and Grill,
  • Absorbed additional responsibility of training director for the new Administration, Hospitality Management brand Fork & Salad, GPA: 3.6/4, Conducted daily staff and weekly manager meetings to ensure organization and efficiency
  • Optimized profits by controlling prime costs and expenses
2009Arapahoe Comunity CollegeLittleton, COAssociate of Arts: Business Administration - Finance, AAS
  • Reduced costs by 10% within 60 days Arapahoe Community College
  • Increased revenue by 5% within 30 days Littleton, CO
  • Focused on customer service strategy, employee development,, GPA: 3.6/4
2006
  • Upheld all local laws, licensing, Maui Liquor Commission and Dakota Ridge High School food service standards Littleton, CO
  • Assisted in restaurant design for operational needs
  • 2006Dakota Ridge Senior High SchoolLittleton, COHigh School Diploma
    Certifications
    • Microsoft Office, Microsoft Excel and Powerpoint
    • Adobe Certified Expert (ACE) - Photoshop
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    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    Companies Worked For:

    • Capische?
    • Three's Bar And Grill / Fork & Salad
    • Growler USA

    School Attended

    • University of Denver
    • Arapahoe Comunity College
    • Dakota Ridge Senior High School

    Job Titles Held:

    • Server / Banquet Bartender
    • Bar Manager / Director of Training
    • Director of Franchise Support

    Degrees

    • Bachelor of Science : Business
      Associate of Arts : Business Administration - Finance, AAS
      Upheld all local laws, licensing, Maui Liquor Commission and Dakota Ridge High School food service standards Littleton, COAssisted in restaurant design for operational needs
      High School Diploma

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