Server / Banquet Bartender Resume Example Capische?

SERVER / BANQUET BARTENDER

Professional Summary

Experienced Customer Service professional bringing 15 years of quality performance in related roles. Skilled in mentoring to deliver exceptional service and building team morale through effective communication and positive performance feedback. Focused on surpassing expectations and driving brand success.

Work History

Capische? - Server / Banquet BartenderWailea, Hawaii01/2011 - 05/2013

Developed opening and on-going training programs and processes for new brand
Conducted orientation sessions and organized on-the-job training for new hires Certifications
New team member hiring, recruiting, promotion and termination
Cicerone Beer Server
Assessed skill gaps for employees specific positions and
Certified in Microsoft Word, Excel and developed training to meet identified needs Powerpoint
Monitored team leader incentive and motivational programs
Presented training information via role playing, simulations and team exercises, Trained new banquet staff on restaurant's policies, culture and processes
Kept updated knowledge of menu and Chef's specials, recommending specific items according to preferences and food allergies
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Up sold high-profit items such as appetizers and wine to enhance sales numbers
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Responsible for opening and closing the restaurant
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers

Three's Bar And Grill / Fork & Salad - Bar Manager / Director of TrainingKihei, HI05/2011 - 07/2016

Quickly progressed to management of off site catering events and bar operations for Three's Bar and Grill
Absorbed additional responsibility of training director for the new brand Fork & Salad
Demonstrated hands on leadership to elevate customer focus
Conducted orientation sessions and organized on-the-job training for new hires
Implemented daily staff and weekly manager meetings to ensure organization and efficiency
Optimized profits by controlling prime costs and expenses
Reduced costs by 10% in first month
Focused on customer service strategy, employee development, team building and product education to be consistent in exceeding sales goals
Developed opening and on-going training programs and processes for new brand
Assessed skill gaps for employees specific positions and developed training to meet identified needs
Monitored team leader incentive and motivational programs

Growler USA - Director of Franchise SupportCentennial, CO08/2016 - Current

Collaborated for initial build out and implementation of home office and in-store training programs
Work with all operators to focus on innovative training, menu engineering, opening and ongoing support for all systems, software and standards
Part of the core team growing the brand to 30 locations from 3
Project management for all store openings, with initial build-out maintenance and completion
Review performance management, cost control, Cloud based POS best practices, brand standards and more for 30 locations
Work independently to manage relationships with operators and vendor partnerships
Evaluate success and adoption rate of software and systems to recommend improvements to upper management
Product research, testing and product management of useful software
Design and revise in-depth restaurant operations manual and team member training manuals with customer friendly focus
Collaborate with corporate team to maintain training & support budgets
Plan and manage annual training and support calendars
Boost training efficiency with technology upgrades, process improvements, excellent written and verbal communication, and promoting accountability
Use strategic direction and positive attitude in adapting to construction time-lines to stay on track with opening schedules
Deliver new operator or manager on-boarding and training sessions in a positive team member culture
Review and edited all support materials for accuracy and company policy compliance
Lead daily, weekly and monthly coaching, , progress and feedback sessions on benchmark analytics

Hobbies

Photography:

• Formulated a business plan with actionable sales goals and targets.
• Photograph portraits, weddings and events.
• Research competitors and industry trends to stay current with products and services.

Skills

Customer service expert
Effective problem solving skills
Strong communication skills
Attentive & Adaptable
Quick learner
Technical support
MS Office proficiency

Training development aptitude
POS systems expert
Data entry
Customer Relationship Management Software (CRM)
Excellent time management skills
Research and due diligence

Education

University of DenverBachelor of Science: Business

Quickly progressed to management of off site catering events and Denver, CO bar operations for Three's Bar and Grill,
Absorbed additional responsibility of training director for the new Administration, Hospitality Management brand Fork & Salad, GPA: 3.6/4, Conducted daily staff and weekly manager meetings to ensure organization and efficiency
Optimized profits by controlling prime costs and expenses

2009Arapahoe Comunity CollegeLittleton, COAssociate of Arts: Business Administration - Finance, AAS

Reduced costs by 10% within 60 days Arapahoe Community College
Increased revenue by 5% within 30 days Littleton, CO
Focused on customer service strategy, employee development,, GPA: 3.6/4

2006

Upheld all local laws, licensing, Maui Liquor Commission and Dakota Ridge High School food service standards Littleton, CO

Assisted in restaurant design for operational needs

2006Dakota Ridge Senior High SchoolLittleton, COHigh School Diploma

Certifications

Microsoft Office, Microsoft Excel and Powerpoint
Adobe Certified Expert (ACE) - Photoshop

Resume Overview

Companies Worked For:

Capische?
Three's Bar And Grill / Fork & Salad
Growler USA

School Attended

University of Denver
Arapahoe Comunity College
Dakota Ridge Senior High School

Job Titles Held:

Server / Banquet Bartender
Bar Manager / Director of Training
Director of Franchise Support

Degrees

Bachelor of Science : Business
Associate of Arts : Business Administration - Finance, AAS
Upheld all local laws, licensing, Maui Liquor Commission and Dakota Ridge High School food service standards Littleton, COAssisted in restaurant design for operational needs
High School Diploma

Server / Banquet Bartender Resume Example

Resume Score: 80%

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