Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Focused Sergeant with 3 years of experience and knowledge. Expert skills in report writing, evidence handling and conflict resolution. Known for having patience, professionalism and self-assurance in all situations and when interacting with all types of personalities. Expert at observing field operations to enhance behaviors and eliminate protocol issues. Good relationship-building, communication and conflict management skills. Qualified Sergeant with 3 years of experience and advanced leadership skills. Committed to closely monitoring project processes for ensured success. Focused Correctional Officer offering 3-year history of monitoring high-volume correctional facilities to maintain safety and order. Extensive experience in inmate restraints and searches. Proven success enforcing facility policies and reducing inmate altercations. Youth Counselor skilled in mentoring and guiding youth struggling with behavioral and mental health disorders, as well as pending criminal cases. Strong knowledge of crisis intervention and suicide prevention tactics. Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.

  • Rules of conduct
  • Body searches
  • Inmate transport
  • Inmate movement control
  • Job assignments
  • Records maintenance
  • Security procedures
  • Officer training
  • Good telephone etiquette
  • Training & Development
Work History
Sergeant, 08/2018 - 04/2021
County Of Contra Costa, California Martinez, CA,
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Handled inmate counts and searches for missing inmates.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
  • Completed daily work report sheets and delegated tasks to employees.
  • Supervised 15 employees and performance of tasks and managed 800 offenders.
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Conducted research, gathered information from multiple sources and presented results.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Carried out day-day-day duties accurately and efficiently.
Manager, 02/2016 - 08/2018
Vacasa Lake Tahoe, CA,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Recorded inventory sales into organization's weekly income report.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Conducted monthly inventories of raw materials and components on work floor.
Customer Service Manager, 03/2014 - 02/2016
Championx Corp. Hobbs, NM,
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
Cook Shift Leader, 01/2011 - 02/2014
Spectrum Health Byron Center, MI,
  • Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Determined purchasing specifications and budgetary allotments for all menu items.
  • Coordinated hiring and training activities for kitchen and back of house employees while continuously monitoring performance.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Kept labor at or below 3.8% to support business profit targets.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
High School Diploma: , Expected in 05/2012
Madison High School - Tallulah, LA,

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Resume Overview

School Attended

  • Madison High School

Job Titles Held:

  • Sergeant
  • Manager
  • Customer Service Manager
  • Cook Shift Leader


  • High School Diploma

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