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Sephora Manager Resume Example

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SEPHORA MANAGER
Professional Summary

Talented manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Skills
  • Strategic Planning
  • Business planning
  • Staff Management
  • Sales and Marketing
  • Operations management
  • Business administration
  • Verbal and written communication
  • Process improvement
  • Hiring and Recruiting
  • Training and Staff Retention
Work History
11/2017 - CurrentSephora Manager | Sephora USA Inc. - Frederick, MD
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and implementing training to maintain company standards.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Performed reviews, assessing each employee's performance and developed improvement plans.
  • Enhanced team initiatives while managing effective marketing campaigns. As well as trained and guided team members to maintain high productivity and performance metrics.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media as well as walking local areas to cold recruit to find qualified applicants.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
10/2016 - 11/2017District Manager in Training | Pacific Sunwear, LLC. - Gettysburg, PA
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 9% over my district sales plan
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Applied performance data to evaluate and improve operations in 17 stores, targeting current business conditions and forecast needs.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Effectively supervised staff of 135 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
07/2014 - 10/2016Store Manger | Pacific Sunwear, LLC - Gettysburg, PA
  • Partnered with local resources to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Increased profits through effective team and individual training and troubleshooting profit loss areas.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Coached sales associates on product knowledge by using scripted training tools.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
06/2016Academy of Art University, San Francisco, CAMaster of Arts: Art Business And Art Law
  • Professional development completed in all fields of art history, as well as evaluation and appraisals, Insurance requirements and importing/exporting following national and international laws
  • Thesis: The Death of the Chelsea Art Market. This focused on the shift of buying power and the development of online shopping for fine antiquities and art.
06/2014Indiana University of Pennsylvania, Indiana, PABachelor of Arts: History
  • Dean's List; Spring 2009, Fall 2011, Fall 2014
  • Graduated with a 3.25 GPA
  • Majored in History with a focus in Imperial Russian History
  • Double Minored in Art History and Geography
  • Member of Phi Delta Theta Fraternity
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Resume Overview

Companies Worked For:

  • Sephora USA Inc.
  • Pacific Sunwear, LLC.
  • Pacific Sunwear, LLC

School Attended

  • Academy of Art University
  • Indiana University of Pennsylvania

Job Titles Held:

  • Sephora Manager
  • District Manager in Training
  • Store Manger

Degrees

  • Master of Arts : Art Business And Art Law
    Bachelor of Arts : History

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