Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced [Customer Service Representative] with over 10 years of experience in Customer Relations. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

With experience in Phlebotomy, accompanied with my Customer Service background. I've Recognized the importance of providing, the consistency for performance excellence and contributions to success in the Customer Service industry. Strengths in Customer Service and Phlebotomy backed by training, and Schooling.

  • Policy Development
  • Economic Policy
  • Self-sensory regulation techniques
  • Therapeutic Phlebotomy
  • Manual and Finger Dexterity
  • Donor Screening
  • Tracking Specimens
  • Blood Sample Collection
  • Venipuncture
  • Recording data
  • Patient privacy
  • Patient confidentiality
  • Customer Contact
  • Customer Service
  • Self-direction
  • Quality Assurance
  • Multi-line phone talent
Work History
Sensory Advisor, 01/2020 to Current
Hero Practice ServicesPueblo, CO,

Sensory Advisor Duties:
― (2) Greeters/Recruiters
▪ Engage customers to participate in survey
▪ Explain that survey will take less than 5 minutes
▪ Inform the customer of the coupon for participating
▪ Ask the qualifying screening question
▪ If the customer qualifies, escort customer to survey area
― (1-2) Food Prep
▪ Prepare fresh samples at a comparable pace with customer
testing (enough for 30 min of samples)
▪ Ensure sample size is identical for both products. The Field
Manager will provide tools and guidelines to monitor portion
▪ Transport samples to survey area
▪ Keep work area neat
▪ Practice appropriate food safety practices
▪ Keep accurate log of Lot Codes from sampled product.
― (1-2) Survey Support
▪ Explain and assist customers with the survey
▪ Provide samples and offer water to customers
▪ Pleasant and productive – keep to the survey
• Be careful not to influence
• Provide support for all
participating customers

▪ Provide a coupon and thank the customer
for their assistance
▪ Remind customer of coupon expiration date.

Dental Treatment Coordinator, 07/2019 to 12/2019
Catholic Charities SpokanePullman, WA,
  • Answered phone calls and messages for Oak ridge Dental Arts/ Dental office facility, scheduling appointments and handling patient inquiries.
  • Explained treatment choices to patients and helped determine best options.
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
Front Desk Coordinator, 03/2018 to 02/2019
DomoAmerican Fork, UT,
  • Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
Senior Technical Support Advisor, 08/2014 to 08/2015
IBEX Global (Apple Campaign)City, STATE,
  • Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve IOS issues.
  • Maximized use of hardware and software by training users and interpreting instructions.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Provided solutions to operations issues for users of Apple and IOS, working closely via phone, email, live chat and web teleconference with end users.
License & Certification: Phlebotomy, Expected in 02/2020
Continual Health Education - Charlotte, NC,
  • Continuing education in Phlebotomy.
  • Assist in open draw, performing basic tests and laboratory procedures.
  • Oversee teams of phlebotomists, who are responsible for collecting blood samples.
  • Ensure that the process of drawing blood is preformed according to safety and compliance standards.
  • Ensure that proper equipment is in place for the drawing of blood, verify and record patient or donor identification, take vital signs.
  • Travel from one location to another to direct, supervise and coordinate the activities of all phlebotomists.
Certification: Dental Assisting, Expected in 07/2011
Concorde Career College - Aurora - Aurora, CO
  • Member of [Magna Cum Laude]

Phlebotomy/ Certified and License Number # 573-10054 In 50 States

Dental Assistant


Dentrix/ Dental Software

Eaglesoft/ 17,18,19/ Dental Software

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School Attended

  • Continual Health Education
  • Concorde Career College - Aurora

Job Titles Held:

  • Sensory Advisor
  • Dental Treatment Coordinator
  • Front Desk Coordinator
  • Senior Technical Support Advisor


  • License & Certification
  • Certification

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