Part of the automation team, creating DB queries that predict customer's issues, giving them the solution or recommendation before they appear.
Participated on various QA testing for new versions prior release
Dedicated SME role for a day every week assisting team on complex and long running issues
Worked closely with peers to help on test cases and mentoring on product knowledge
Key contact for working with LAD and NAM escalated customers, often taking ownership of several hot issues, working closely in customer's preferred language to expedite support understanding and customer engagement. Very effective in explaining, training, and setting customer expectations to product functionality, business impact, and status of progress. Often advocates for customer proactively to ensure the correct priority and attention are given.
At times, provided translation and escalation guidance with management during customer calls.
Performed Customer Lead Role in the ISP (Implementation Support Project). Worked with 5 different customers .
GIM GRUPO INDUSTRIAL MEXICANO, S.A. DE C.V.
OXITENO S/A INDUSTRIA E COMERCIO
Rede Integrada De Lojas De Conveniencia E Proximidade S.A.
Sistema Integral De Administracion, S.A. De C.V.
W2W E-Commerce de Vinhos S/A
Cluster Manager / Direct Manager roles
Interviewed new hire candidates
Delivered several brownbags for WMS inbound and outbound flows
Created knowledge documentation
Worked closely with Development team to reproduce and debug own issues as well as prioritized team bugs. Constantly discussed with Development directors to clarify team's Data fixes requests and provide arguments for approvals.
Helped customers with the design of their warehouse processes in OCWMS
CADENA SA - Proposed new outbound flow as they are using customizations in OB Loads and are looking forward to move to the standard WMS functionalities. After some bug fixes for the Loading process, tested the proposed packing, palletizing, staging, loading and shipping, and it was successful. Customer still needs to do more testing before moving it to Production. CNH de Mexico SA de CV - Helped System Implementer to design the Allocation process according to customer's need for task / OB container creation for Active and Reserve picking. COPEVAL - Helped them re-design their Cross-docking configurations to optimize the inbound flow by validating the destination facility of the order vs the ASN Detail. Other customers (LA POLAR, SPSA, INKA, HIGHMARK, BIMBO, and more) : Redesigned labels, web reports, scheduled jobs, integrations, etc..
Support Oracle Cloud WMS technical and functional issues through Service Requests.
Coordinate and schedule Data-fixes, patches and P2Ts.
Work with Development team to reproduce and debug code issues.
Coach support engineers individually.
Lead weekly Service Requests review meetings.
Prepare and give WMS processes and functionalities training.
Key Oracle Support contact for Latin American customer.
WMS Engineer, 05/2017 - 04/2019 Qurate Retail Group – Plano, TX,
Responsible in providing high quality global support of Oracle Cloud WMS through service requests and keeping customer satisfaction above 8.0.
Leader of a buddy program in which I train and help other engineers through the process of resolution of OCWMS service requests.
Responsible of Platinum Support for customer Cadena, hosting weekly meetings to analyze the status of pending SRs proposing and executing methods to speed up the resolution.
Key contact between Development, Cloud Operations and Product teams to prioritize and make progress on bugs, collaboration SRs and customer queries.
Design, implementation and support of customer's required configurations for tools in WMS such as MHE, Web Reports, Label Designer, Schedule jobs and Integrations.
SAP MM cataloging of materials and spare parts to be used in the Processing Plant and Hydrometallurgy, also in Light, Medium and Heavy Fleet for Mining Operations
Inventory Planning: ROP, EOQ, maximum stock and safety stock calculation
Follow up replenishment of materials and reserves
Creation of SOLPEDS and coordination with the purchasing area for quotations and POs
Distribution Intern, 09/2014 - 03/2015 San Fernando S.A. – City, STATE,
Performed Time Study and Methods Engineering
Updated the receiving, putaway and distribution processes
Supported implementation of improvement proposals
Updated and analyzed weekly logistic indicators
Executed Continuous improvement projects using quality tools
Education and Training
Bachelor in Industrial Engineer: , Expected in 2015 - Universidad Peruana de Ciencias - Lima, GPA:
Oracle Warehouse Management Cloud 2020 Certified Implementation Specialist: , Expected in 06/2020 - Oracle America Inc. - , GPA:
EdX Verified Certificate For Supply Chain Fundamentals: , Expected in 2017 - Massachusetts Institute of Technology - Https://courses.edx.org/certificates/f773cc6202d84, GPA:
EdX Verified Certificate For Supply Chain Analytics: , Expected in 2017 - Massachusetts Institute of Technology - Https://courses.edx.org/certificates/724f97b33c2d4, GPA:
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