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senior vacation ownership accounts specialist resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Insightful and dedicated Operations Professional with over 14 years of experience and success in effective project coordinating within all levels of management, and company relations. Specializing in quality, and proficiency, with the ability to make decisions and successfully handle unexpected situations. Exceptional trainer and leader with strengths in communication and coordination; adding value to any organization in need of great collaboration, interpersonal and multitasking abilities.

Skills
  • Staff training and development
  • Fluency in both English and Spanish
  • Quality Assurance
  • Testing and Auditing
  • Customer Relations, Unionized Workforce
  • Manpower and Scheduling
  • Data entry, Data Mining
  • Time management
  • MS Office
  • Salesforce
Experience
12/2017 to 07/2022
Senior Vacation Ownership Accounts Specialist Forrester Research, Inc. Frankfurt, DE,
  • Obtained and met 100% evaluation goals set by Manager and Quality Control.
  • Efficiently maintained 100% accuracy, while abiding by guidelines, rules, and confidentiality.
  • Processed payments for Maintenance fees, Club dues, and accounts in foreclosure status. Handling all sensitive information with professionalism and discreteness.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated leadership by making improvements to work processes, providing guidance and helping to train others.
  • Corrected owner’s account issues through thorough research to find clarifying answers in unresolved cases, and finding long-term solutions.
  • Exceeded customer satisfaction by responding immediately to owners questions, and issues and finding creative solutions to problems; consistently receiving exceptional praise from owners.
  • Awarded with Certificate of Excellence for integrity, diligence and dedication in business operations.
10/2014 to 06/2017
Aircraft Condition Auditor United Airlines City, STATE,
  • Audit team subject matter expert, exceeded with highest numbers of audits and delivering top results consistently for over 2 years.
  • Scheduled audit meetings with internal and external stakeholders to discuss aircraft condition audit results.
  • Co-developed and conducted analysis for iOS audit platform implementation. Resulting in data managing efficiency and promptness, executing audit completion by up to 95%.
  • Increased accuracy by 50% through team calibrations with one-on-one training, constant communication, and accountability.
  • Coordinated corrective action implementation plan based on results of audit findings and tracking statistics. These actions resulted in cost savings on aircraft maintainability, company wide by 25%.
  • Supported company by prioritizing customer expectations and developing strategies to improve customer experience for Mainline aircrafts, United clubs and Express partners.
  • Tracked Aircraft exterior paint, detailing where focus was needed and ensuring priority was taken saving the company time and money by $100,000 on a monthly basis.
  • Organized liaison with Managers and technicians on related duties and a quick rapport with stations.
12/2007 to 10/2014
Business Operations Coordinator United Airlines City, STATE,
  • Lead one-on-one training sessions for up to 20 employees, increasing department dependability by 75%.
  • Prepared and planned daily selection of mechanics, up to 50 per shift, analyzing bid groups and qualifications per location and workload requirements.
  • Managed detailed documentation of Time and Attendance (T&A) to include, generating daily/weekly shift reports.
  • Reduced cost by 25% in work groups by accurately reviewing and applying overtime effectively (T&A).
  • Assisted with personnel related duties including answering calls, taking detailed messages, filing, and processing payroll exceptions for up to 300 mechanics per week.
  • Worked with Union representatives, Management, and Administrative personnel in researching and resolving discrepancies.
  • Provided wide ranging analytical support and data to the Base Maintenance, including manpower for Domestic and International Stations and mechanic travel administration during Emergency Field Service operations.
  • Managed, tracked and filed all Emergency Field Service (EFS) budget expenditure to include on-hand EFS inventory supply.
  • Implemented statistical data providing employee information, and skills, to efficiently relay accurate manpower when requested.
Education and Training
Expected in 07/2017
Real Estate Training: Real Estate Development
Century 21 Real Estate - Orlando, FL,
GPA:
Expected in 2013
Business Courses : Business Administration And Management
Skyline Community College - San Bruno, CA,
GPA:
  • Coursework in Communication, Operations Development and Accounting.
Expected in 06/2011
California Esthetician License: Esthetics
Skyline Community College - San Bruno, CA
GPA:

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Resume Overview

School Attended

  • Century 21 Real Estate
  • Skyline Community College
  • Skyline Community College

Job Titles Held:

  • Senior Vacation Ownership Accounts Specialist
  • Aircraft Condition Auditor
  • Business Operations Coordinator

Degrees

  • Real Estate Training
  • Business Courses
  • California Esthetician License

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