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senior uc engineer vp resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Creative Unified Communications Engineer committed to maintaining cutting edge technical skills and up-to-date industry knowledge.   My diverse history of employment over the past 19 years in the IT and Telecommunications industries has allowed me to become a valuable Subject Matter Expert in the field of Unified Communications. 
EDUCATION
New Horizons Westbury, NY Expected in 2004 Cyber Defender Program : Cisco CCNA, CompTIA Security+, Network+, A+ - GPA :
Marist College Poughkeepsie, NY Expected in 2003 Bachelor of Arts : Digital Media - GPA :
TECHNICAL EXPERTISE
  • CUCM, Unity Connection, IM & Presence, Voice Gateways, CUBE, CER, PLM, Jabber
  • Multi Carrier SIP Trunks, T1/E1 PRI's
  • Expressway Core & Edge: MRA and B2B Video
  • TelePresence: TMS, TP Server, Conductor, Meeting Server, MCU's, Pexip, Polycom RMX
  • WebEx CMR Cloud and Hybrid, Zoom, BlueJeans, Glowpoint
  • VC Systems: Cisco (C, SX, MX, DX), Spark Room Series and Room Kit Plus, Lifesize, Polycom
  • Cisco 77xx, 88xx, 99xx SIP and SCCP phones
  • BT ITS Switches and Turrets
  • Cisco UCS and VMware
  • Speakerbus Intercom & Turret Systems
  • NICE, Cybertech, Verint, RedBox Voice Recorders
  • AV and Meeting Room Technologies: Creston, AMX, Extron, SMART, Samsung
  • Barco and Synelec (Pixell) Video Walls
  • Executive and Partner Level Support & Training
  • System Architecture and Design
  • Carrier & Vendor Relationships 
  • Wireless & Mobile Technologies
PROFESSIONAL EXPERIENCE
Exelon - Senior UC Engineer, VP
Kennett Square, PA, 2016 - Current
Major accomplishments and projects
  • Manage multi-node Cisco UC environment comprising of 6,000 + phones, Jabber, and video endpoints
  • UC Suite upgrade from 10.5.2 to 11.5.1 (CM, Unity, IM&P, PLM, CER)
  • Video dial-plan migration:  H-323 standalone to CUCM registration and SIP
  • Global Conference Room Upgrades:  SX80, MX200, 300, 700, 800-D, and Spark Room Systems
  • DX70 and 80 video endpoint deployment to Principles and senior mgmt staff
  • Deployment of TelePresence Video Infrastructure: TMS, Conductor, TP Server, Expressway Core & Edge,
  • WebEx CMR Hybrid and Hybrid Media Node PoC
  • Cloud Video Bridging:  WebEx CMR, Zoom, BlueJeans, Glowpoint
  • Global phone migration:  7965 and 9971 to 8865
  • Home VPN router migration to MRA 8865 phones and VMware Horizon View
  • Intl Branch office-build-outs and network upgrades, including SIP Trunk CUBE deployments
  • QoS design and deployment
  • Implemented system-wide security hardening measures to prevent Toll Fraud and remote exploits
Exelon - Telecom Manager / UC Engineer
Byron, IL, 07/2007 - 11/2015

Major accomplishments and projects

  • Spearheaded global migration from Nortel to multi-region CUCM Clusters with Inter-cluster SIP Trunks
  • Deployed Cisco Expressway Core & Edge to support MRA endpoints and mobile Jabber app
  • Engineered global Cisco Video Infrastructure: TMS, VCS, Expressway, ISDN Gateway
  • Designed and deployed Video and Audio Bridge Solutions: Cisco 5320 MCUPexip, and Blue Jeans
  • MeetingPlace Audio Bridge to WebEx Meeting Center migration
  • Migrated BT Turrets from TDM to IP
  • Deployed a global Trading/Research Hoot Platform leveraging Speakerbus' IP Intercoms and Gateways
  • Engineered and deployed Voice Recording Platforms to record both BT Turrets and Cisco Phones including NICE, CybertechVerint, and RedBox
  • Implemented Direct Line Forking solution to allow for split call routing to BT Turrets and Cisco phones simultaneously.  This provided usage of Cisco VPN Phones by Traders using Turrets in a DR event
  • IDF and DC redesign to facilitate the migration to Cisco POE Switches for converged network connectivity
  • Facilitated Cisco WLC and WAP project to provide  reliable solution for Cisco Wireless Phones and WIFI
Ardent Health Services - Telecom Engineer
Albuquerque, NM, 01/2007 - 07/2007

Lead Telecom Engineer supporting ETRALI Trading Systems, NORTEL Meridian Switches, NICE Loggers, Polycom Video Conference Equipment, and Cable TV Distribution System for Domestic and Intl Offices.

Ardent Health Services - Telecom Engineer
Tyler, TX, 01/2005 - 01/2007

Supported BT Turret Switches, Nortel PBX's, Voice Recording Platforms, and Speakerbus Intercom Systems for Financial Firms throughout the tri-state area.  Responsibilities included System Upgrades, Installations, Maintenance and Administration.  On-site support roles included customers such as UBS, Credit Suisse, Cantor Fitzgerald, Bank of Ireland, The Hartford Group, S.A.C. Capital, Tudor Group, and many other Hedge Funds

Bdo - Desktop Support Technician
Tulsa, OK, 05/2004 - 01/2005

Worked in a Desktop Support Role providing out-sourced IT Maintenance to businesses across Long Island.  Responsibilities included maintaining all client Servers, PC’s, Firewalls, Cisco Routers and Switches, Backup Systems, Cabling, and Upgrades.

Bdo - Optimum Online Technical Support Group
Chicago, IL, 2004 - 02/2004

Assisted Optimum Online Subscribers with Internet Connectivity related issues in a help desk environment.

Joe McAuliffe Training Systems - Desktop Support Technician
City, STATE, 05/2002 - 11/2003

Coordinated Network, PC, Server, and Web Site Implementation which included the setup of a Fitness Membership Tracking and Billing System with integration to Quick Books Accounting Applications

Marist College - Training And Development Office - Desktop Support Technician
City, STATE, 07/2000 - 09/2001

Worked in a team environment maintaining Campus Computer Infrastructure including Faculty PC's.  Responsibilities ranged from troubleshooting Ethernet Networks, Installing Hardware and Software, to setting up FTP and Database Servers.  Assisted with Campus Conversion from 1,500 Node Token Ring Network to Ethernet Switches.

Morgan Stanley Dean Witter - Desktop Support Technician
City, STATE, 05/1999 - 07/2000

Worked in a Desktop Support Internship Role which allowed me to work with the Network Administrators, HelpDesk Technicians, and Market Services Group.  Core responsibilities included the setup and upkeep of LAN and WAN Infrastructure and Services for all Trading Groups in the World Trade Center as well as communication with branch offices throughout the country.

Affiliations

Tau Kappa Epsilon, Sigma Rho Chapter

Marist College

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Resume Overview

School Attended

  • New Horizons
  • Marist College

Job Titles Held:

  • Senior UC Engineer, VP
  • Telecom Manager / UC Engineer
  • Telecom Engineer
  • Telecom Engineer
  • Desktop Support Technician
  • Optimum Online Technical Support Group
  • Desktop Support Technician
  • Desktop Support Technician
  • Desktop Support Technician

Degrees

  • Cyber Defender Program
  • Bachelor of Arts

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