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Senior Ticketing Agent and Medical Counter Staff Resume Example

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SENIOR TICKETING AGENT AND MEDICAL COUNTER STAFF
Summary

Proficient Senior Ticketing Agent effective at reserving tickets, resolving booking problems and giving top-notch service to all guests. Strong problem-solver with organized approach and excellent communication skills. Looking for challenging position with potential for career growth.

Skills
  • Airline industry knowledge
  • Travel reservations
  • Accurate data entry
  • Passport checks
  • Reservation procedures
  • Able to work on own initiative or as part of a team.
  • Aware of Time management
  • Versatile, and adapts easily to different work environments as well as different cultures.
  • Highly Motivated, Projecting excellent customer service/communication skills
Experience
Senior Ticketing Agent and Medical Counter Staff 10/2015 to 01/2020Company NameCity, State
  • Handling MOPH (Ministry of public health) – Qatar, one of our top and sensitive account with a very high revenue and high profiles customers and clients.
  • Insured good and smooth coordination and cooperation as focal point between the ministry of Public Health different departments and Qatar Airways.
  • Process all the medical travel request and inquiries with Our Airline Standard of Customer Service. Such as: Check the ticket fare, flight schedule etc. in a fast, accurate and professional manner.
  • Coordinating with QR Helpdesk & QRMC to get the Meda case work done.
  • Arranging reservations and routings for passengers, utilizing the Amadeus system to make the bookings & issuing tickets and effectively communicating fares, policies and procedures to passengers by providing accurate information.
  • Issuing fare quotation to different departments for different purposes.
  • Handling business travel of minister office/ consultants/ doctors from departure to arrival in terms of following the right airport procedures , visa validation, airport VIP pick up.
  • Performing a proper flight firming check to maximize flight utilization and reduce no-shows.
  • Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service.
  • Entered information in amadeus system to maintain updated details related to customer ticket orders, reservations and payment method.
  • Sending the sales closure report to the finance department on time and on daily basis.
  • Assist mishandled passengers to minimize passenger complaints on a daily basis & Providing excellent customer service and problem solving skills.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Contacted customers to advise on travel conveyance changes and to confirm reservations.
  • Guiding and support staff and keeping updated with relevant changes inthe industry and QR products/services.
Receptionist and Visa Counter Staff, (QR HO)03/2011 to 10/2015Company NameCity, State
  • Coordinated with various travel agencies/companies concerning visas
  • Updating visa on arrival messages in Amadeus system.
  • Assisting passengers with their Medical cases and inquiries.
  • Assisted customers with travel related queries.
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
  • Visa counter correspondence & faxes.
  • Managed and controlled office supply (Stationary/Inventory) to secure timely ordering or requisition of depleted or low-level stock.
  • Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail.
Technical Office Manager Secretary + Document Controller07/2007 to 09/2010Company NameCity, State
  • Assistant to Technical Office Manager.
  • Arrange & Confirm Meetings, Determines the Priority & Routes Incoming Correspondence.
  • Numbering all submittals & RFI following the specifications.
  • Sending & receiving Submittals/Correspondences following Volumes, Titles, Sub-Series & Sections.
  • Circulating & distributing incoming correspondence such as shop drawings, RFI, Sub-contractors letters, safety notices & minutes of meeting).
  • Control all Incoming & Outgoing Emails for the Project.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Increased office organization by developing filing system and customer database protocols.
  • Receiving, distributing, log-in and filing of documents, and ensures all documents are distributed to all personal concerned.
  • Organized & update a comprehensive filling system which includes business correspondence, contracts, inquiry & shop drawings.
  • Making logs to post changes to computerized or manual control records.
  • Ensures the technical documents are stored properly, creates efficient data storage/filing system & all aspects of documentation are effectively controlled & categorized
Courses & Certificates
Amadeus Reservations Desktop Web - Migration Course 2019Qatar AirwaysCity
Amadeus Reservations Desktop Migration - Refresher Course2019Qatar AirwaysCity
Driving Customer Service Excellence - Commercial Sales Course 2018Qatar AirwaysCity
Basic Security Awareness Training Recurrent ERelease2018Qatar Airways City
Customer Service Excellence Course2017Qatar AirwaysCity
Amadeus Ticket Changer Refresher Course2017Qatar AirwaysCity
Electronic Miscellaneous Document With Ancillary Services (EMD) Course2017Qatar AirwaysCity
Basic Passenger Tariff (BPT) Course 2017Qatar Airways Training Center
Product Awareness Course 2016Qatar Airways City
Education

Bachelor Of Accountancy at Faculty of Commerce , Alexandria University

May,2007

Languages
English, Arabic
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Resume Overview

School Attended

  • Qatar Airways
  • Qatar Airways Training Center

Job Titles Held:

  • Senior Ticketing Agent and Medical Counter Staff
  • Receptionist and Visa Counter Staff, (QR HO)
  • Technical Office Manager Secretary + Document Controller

Degrees

  • Amadeus Reservations Desktop Web - Migration Course 2019
    Amadeus Reservations Desktop Migration - Refresher Course 2019
    Driving Customer Service Excellence - Commercial Sales Course 2018
    Basic Security Awareness Training Recurrent ERelease 2018
    Customer Service Excellence Course 2017
    Amadeus Ticket Changer Refresher Course 2017
    Electronic Miscellaneous Document With Ancillary Services (EMD) Course 2017
    Basic Passenger Tariff (BPT) Course 2017
    Product Awareness Course 2016

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