senior technical writer resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview

Experienced technical documentation professional with strong written and verbal communication skills seeking new challenges. A team player, but capable of individual contributions.

Experience as a technical trainer enhances skills as a technical writer.

Developed documentation in a variety of environments. Learned new technologies and became a subject matter expert in order to successfully complete projects.

Areas of Expertise


  • Technical documentation

o Software

o Hardware

  • XML documentation
o Structured Authoring o Single-source documentation o Content management
  • Customer documentation
  • Context-sensitive online help
  • cGMP documentation
  • Technical training
o Curriculum development o Training material development

Documentation types:

  • User guides
  • Reference guides
  • System Administrator's guides
  • Installation guides
  • Context-sensitive online help
  • Release Notes
  • Standard Operating Procedures
  • Work instructions
  • Policies
  • Critical Environment documentation
  • Incident reports
  • Forms
Senior Technical Writer, 2013 - 10/2014
Anthem, Inc. NV, State,
  • Wrote VCE Specialized System documentation for in-house and customer use as a member of the Solutions documentation group.
  • Lead technical writer for the VCE Specialized System for SAP HANA project.
  • Interfaced with remote engineering personnel to the obtain required information for a variety of document types.
  • Utilized DITA concepts to create documentation that enabled content management and reuse.
  • Worked with cross-functional project teams to complete projects in a timely manner.
Technical Writer – Contract, 2012 - 05/2012
Two95 International Inc. Tysons, VA,
  • Wrote new and re-wrote/converted existing cGMP documentation including Policies, Standard Operating Procedures, Work Instructions, Forms, Incident Reports, and Critical Environment documentation at the Bristol-Myers Squibb (BMS) LSCC facility.
  • Played an integral part in BMS passing their FDA pre-inspection with zero deficiencies.
Technical Writer – Contract, 05/2011 - 09/2011
Community Action Partnership Of San Luis Obispo County Poway, CA,
  • Generated, wrote, and edited hardware/software technical reports, brochures, training materials, PowerPoint presentations, and manuals for DRS ICAS advanced electronic systems to be used for internal documentation and customer reference or publications.
  • Worked closely with DRS Engineers and Program Management to assist in meeting contractual agreements.
Technical Writer, 05/1999 - 08/2009
Seacoast National Bank Boynton Beach, FL,
  • Researched and wrote customer documentation and context-sensitive online help for Cisco Systems enterprise-level Intelligent Contact Management/IP Contact Center software.
  • Interacted with developers to maintain existing documentation and context-sensitive online help.
  • Worked with the Documentation team to develop an XML-based documentation system.
  • Created new single-source documentation and context sensitive online help for multiple software versions.
  • Tracked and resolved documentation and online help issues.
  • Worked directly with engineering personnel to develop and document a complex upgrade procedure for Cisco Systems enterprise-level Intelligent Contact Management/IP Contact Center software.
  • Developed the process, the document structure, and then mentored an international cross-functional engineering team responsible for Maintenance and Service Release level Release Notes to ensure completeness and on-time delivery.
  • As a member of the XML Team, trained and assisted documentation team members responsible for converting existing, and creating new XML based documentation.
Education Specialist, 10/1997 - 05/1999
GeoTel Communications Corporation/Cisco Systems, Inc City, STATE,
  • Provided customer training (in-house and on-site) and internal training on GeoTel/Cisco's enterprise-level Intelligent Contact Management software.
  • Designed the training equipment setup and the delivery method that enabled onsite training.
  • Obtained Cisco Systems Instructor certification.
  • Part of the team that created and taught the Cisco Systems Instructor Certification program.
Learning Specialist, 11/1996 - 09/1997
Brite Voice Systems, Inc. City, STATE,
  • Designed, developed, and taught (in-house/on-site) Interactive Voice Response (IVR) system equipment and UNIX based application programming courses (in accordance with ISO-9001 procedures) to Brite and customer programmers, field service engineers, and system administrators.
  • Determined the required training equipment and delivery method.
  • Built the in-house training facility and equipment, developed the curriculum and training materials.
  • Designed the training equipment setup and delivery method to enable on-site training capabilities.
Military Experience
  • Submarine Qualified Chief Electronics Technician (E-7)

o Electronics technology

o Management

o Troubleshooting

  • Inactive Top Secret security clearance.
  • Letters of commendation for shipboard performance
  • Navy Achievement medal for efforts associated with developing the Submarine Electronics Technical Training school

Bachelor of Science: Occupational Education, Expected in
Southern Illinois University at Carbondale - Carbondale, IL
Status -
Select One: Extensible Markup Language (XML), Expected in
Online Learning - Boxborough, MA
Status -
  • XML Authoring
ESI International Courses: Project Management, Expected in
George Washington University School of Business - Boxborough, MA
Status -
  • Managing Projects
  • Project Leadership, Management and Communications
LinkedIn Group Affiliations
  • Adobe Captivate
  • Adobe FrameMaker
  • Adobe Lightroom User
  • Agile Technical Writers
  • Boston North IT Networking
  • DITA Awareness
  • Documentation and Technical Writing Management group
  • New England Chapter of the Society for Technical Communication (STC)
  • Photography
  • Society for Technical Communication
  • Technical Writer
  • Technical Writer Forum
  • Technical Writer in Action
  • Technical Writers and SDK Doc
  • Technical Writing and Content Management
  • XML and Related Technologies Network
  • Adobe

o Acrobat

o Captivate

o FrameMaker

o Lightroom

o RoboHelp

  • Blast Radius XMetaL Author
  • Cisco Defect and Enhancement Tracking System (CDETS)
  • Copy-editing
  • Curriculum development
  • Distributed Defect Tracking System (DDTS)
  • DITA
  • DOS
  • IBM

o Rational ClearCase

o Rational Specification and Description Language (SDL)

  • Interleaf
  • Internet Protocol
  • ISO-9001
  • IVR
  • Management
  • Microsoft Software

o Word

o Excel

o Outlook

o PowerPoint

o Project

o SharePoint

o Visio

  • Multi-media
  • Needs analysis
  • Network basics
  • Peer editing
  • Photography
  • Proofreading
  • Quark Express
  • Rational Software Distributed Defect Tracking System (DDTS)
  • SiberLogic Source Safe
  • TechSmith SnagIt
  • Telephony
  • Trainer/Instructor/Education Specialist

o In-house/peer training

o Onsite training

o User training

  • UNIX
  • XML

o Structured authoring

o Content management

o Single sourcing

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Resume Overview

School Attended

  • Southern Illinois University at Carbondale
  • Online Learning
  • George Washington University School of Business

Job Titles Held:

  • Senior Technical Writer
  • Technical Writer – Contract
  • Technical Writer – Contract
  • Technical Writer
  • Education Specialist
  • Learning Specialist


  • Bachelor of Science
  • Select One
  • ESI International Courses

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