Senior Technical Writer Resume Example
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SENIOR TECHNICAL WRITER
Professional Summary
Innovative Technical Writer with 20 years experience writing about software. Detail-oriented and efficient editor. Expert at converting highly technical software concepts into plain English. Experienced at removing obstacles, working independently and collaborating with others to solve problems. Established history of delighting stakeholders and exceeding project goals while meeting schedules. Sharp focus and critical thinking skills. Inclusive personality and known for ability to communicate, negotiate and partner effectively with cross functional teams.
Skills
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Work History
Senior Technical Writer07/2019 to Current
Anthem, Inc. – Reno , NV
Anthem, Inc. – Reno , NV
- Simultaneously supported 5 global cross-functional scrum teams by writing 9 manuals: installation guides, user guides, reference guides, and system administration guides
- Met schedules and objectives for 5 software releases by collaborating with multiple teammates: Product Owners, Developers and Testing Teams.
- Participated in bi-weekly Agile / Scrum ceremonies: sprint planning, daily standup meetings, sprint close / demo, and retrospectives.
- Facilitator of Jira Tool Adoption.
- Trained fellow technical writers on using Jira, provided support for other writers wanting to adopt Jira.
Lead Technical Writer10/2018 to 07/2019
Atcc – Gaithersburg , MD
Atcc – Gaithersburg , MD
- Supported 5 Lead Business Analysts and met release schedules by researching and making updates to 40+ software guides used for payment services software operations.
- Used critical thinking to prioritize work assignments, evaluate solutions and make decisions.
- Followed department style guides, templates and work processes.
- Served on Agile Transformation team, analyzed user needs for training, created department-specific documentation, promoted adoption of scrum tools and answered tool questions.
Lead Technical Writer08/2017 to 06/2018
Atcc – Frederick , MD
Atcc – Frederick , MD
- Wrote for 10+ imaging documentation projects, resulting in increased FDA audit readiness for Document Control Parts of 21 CFR 820 and ISO13485.
- Wrote 4 safety bulletins and updated 2 product guides by focusing on requirements, interviews with subject matter experts (SMEs), and concise writing.
- Brought in as technical writing expert to resolve legacy and impending documentation compliance items, resulting in compliance with new policy changes for Canadian medical device market and continuity of sales and shipment of products.
- Served as best practices leader, promoted process improvements, established translations quality control checklists and established automated change tracking, resulting in regulatory compliance and meeting customer needs during product development.
Senior Technical Writer09/2003 to 04/2017
Engility Corporation – Crane , IN
Engility Corporation – Crane , IN
- Wrote guides for 20+ software releases, 800+ manuals for 15+ product lines with long history of brand loyalty, followed schedules, closed compliance gaps, resulting in high quality healthcare and healthcare IT product documentation and satisfied customers
- Saved company $500,000 by presenting business case to reduce number of formats for language translations, resulting in on time delivery.
- Wrote business-critical information for 50+ translated customer-facing manuals for new product, resulting in best-in-class new product manuals and improved levels of field service and customer satisfaction.
- Concurrently updated 12 guides and met schedules for multiple safety-related software releases by collaborating with engineering and product owners to anticipate field service needs and user needs.
- Negotiated project plans for multiple deliveries in parallel by being quickly able to develop rapport with global engineering team members.
- Provided critical audit support for over 10 internal and external audits, resulting in efficient risk management processes and design traceability for product manuals and 50% reduction in audit findings.
Education
Bachelor of Arts: English and SpanishUniversity of Illinois at Urbana-Champaign-
City
Certifications
- Certified Scrum Master (Trail Ridge Consulting)
- Certified Software Quality Engineer (American Society of Quality)
- Distinguished Toastmaster (Toastmasters International)
Affiliations
- Member, Project Management Institute (PMI)
- Member, American Society of Quality (ASQ)
Civic Engagement
- 2017-Present: Certified Adult Literacy Volunteer (AVL). Provide in-person and virtual instruction for language learners of English as a Second Language (ESL).
- 2005-Present: St. Vincent DePaul Society: Empathetic volunteers who reach out to families in need. We provide a listening ear, help with gift cards for gas or groceries, and other resources at the local and county levels that can provide help.
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Resume Overview
School Attended
- University of Illinois at Urbana-Champaign
Job Titles Held:
- Senior Technical Writer
- Lead Technical Writer
Degrees
- Bachelor of Arts : English and Spanish
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