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senior technical writer resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Innovative Technical Writer with 20 years experience writing about software. Detail-oriented and efficient editor. Expert at converting highly technical software concepts into plain English. Experienced at removing obstacles, working independently and collaborating with others to solve problems. Established history of delighting stakeholders and exceeding project goals while meeting schedules. Sharp focus and critical thinking skills. Inclusive personality and known for ability to communicate, negotiate and partner effectively with cross functional teams.

Skills
  • Agile / Scrum: Jira, Rally, Trello
  • DITA authoring: Arbortext, Author-It, MadCap Flare, RoboHelp
  • Adobe Creative Suite (FrameMaker, Illustrator, Photoshop)
  • Microsoft Teams (MS Teams), Zoom, Slack, Skype
  • Microsoft Office (MS Office) MS Word, Excel, PowerPoint
  • Video Production: Camtasia, iMovie
  • Translations Management
  • Lean Six Sigma Trained
Work History
07/2019 to 12/2020
Senior Technical Writer Engility Corporation Cookeville, TN,
  • Simultaneously supported 5 global cross-functional scrum teams by writing 9 manuals: installation guides, user guides, reference guides, and system administration guides
  • Met schedules and objectives for 5 software releases by collaborating with multiple teammates: Product Owners, Developers and Testing Teams.
  • Participated in bi-weekly Agile / Scrum ceremonies: sprint planning, daily standup meetings, sprint close / demo, and retrospectives.
  • Facilitator of Jira Tool Adoption.
  • Trained fellow technical writers on using Jira, provided support for other writers wanting to adopt Jira.
10/2018 to 07/2019
Lead Technical Writer Eaton Corporation Austin, TX,
  • Supported 5 Lead Business Analysts and met release schedules by researching and making updates to 40+ software guides used for payment services software operations.
  • Used critical thinking to prioritize work assignments, evaluate solutions and make decisions.
  • Followed department style guides, templates and work processes.
  • Served on Agile Transformation team, analyzed user needs for training, created department-specific documentation, promoted adoption of scrum tools and answered tool questions.
08/2017 to 06/2018
Lead Technical Writer Eaton Corporation Fenton, MO,
  • Wrote for 10+ imaging documentation projects, resulting in increased FDA audit readiness for Document Control Parts of 21 CFR 820 and ISO13485.
  • Wrote 4 safety bulletins and updated 2 product guides by focusing on requirements, interviews with subject matter experts (SMEs), and concise writing.
  • Brought in as technical writing expert to resolve legacy and impending documentation compliance items, resulting in compliance with new policy changes for Canadian medical device market and continuity of sales and shipment of products.
  • Served as best practices leader, promoted process improvements, established translations quality control checklists and established automated change tracking, resulting in regulatory compliance and meeting customer needs during product development.
09/2003 to 04/2017
Senior Technical Writer Engility Corporation Kansas City, MO,
  • Wrote guides for 20+ software releases, 800+ manuals for 15+ product lines with long history of brand loyalty, followed schedules, closed compliance gaps, resulting in high quality healthcare and healthcare IT product documentation and satisfied customers
  • Saved company $500,000 by presenting business case to reduce number of formats for language translations, resulting in on time delivery.
  • Wrote business-critical information for 50+ translated customer-facing manuals for new product, resulting in best-in-class new product manuals and improved levels of field service and customer satisfaction.
  • Concurrently updated 12 guides and met schedules for multiple safety-related software releases by collaborating with engineering and product owners to anticipate field service needs and user needs.
  • Negotiated project plans for multiple deliveries in parallel by being quickly able to develop rapport with global engineering team members.
  • Provided critical audit support for over 10 internal and external audits, resulting in efficient risk management processes and design traceability for product manuals and 50% reduction in audit findings.
Education
Expected in to to
Bachelor of Arts: English and Spanish
University of Illinois at Urbana-Champaign - Champaign, IL,
GPA:
Certifications
  • Certified Scrum Master (Trail Ridge Consulting)
  • Certified Software Quality Engineer (American Society of Quality)
  • Distinguished Toastmaster (Toastmasters International)
Affiliations
  • Member, Project Management Institute (PMI)
  • Member, American Society of Quality (ASQ)

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Resume Overview

School Attended

  • University of Illinois at Urbana-Champaign

Job Titles Held:

  • Senior Technical Writer
  • Lead Technical Writer
  • Lead Technical Writer
  • Senior Technical Writer

Degrees

  • Bachelor of Arts

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