Senior technical writer; experienced in developing technical documents of high quality with the ability to effectively resolve problems in a deadline-driven environment.
AA degree in Technical Communications, De Anza College, California.
Senior Technical WriterJul 2012 to Nov 2016 Cisco Systems, Inc － Bangalore, Karnataka
Interfaced with business development managers, software engineers, subject-matter experts, and support staff at all levels to design, develop, and manage internal and client documentation for a Cisco Intercloud Services product. Documentation included FAQs, user guides, getting started guide, online help, and release notes.
Wrote user guide and online help content for a product called Process Orchestrator, an automated engine used to standardize IT processes; restructured the content of the user guide to address the customer needs; migrated the online help from RoboHelp to Cisco's standard help engine; fixed around 600 broken links in the online help system in a record breaking time for an important release.
Wrote content for user guide, online help, and release notes for GSS, (description of the product)
Senior Technical WriterOct 2011 to Jun 2012 iCreate Software － Bangalore, Karnataka, India
Lead a team of technical writers in handling
multiple ongoing projects.
Defined documentation standards and guidelines
for the team.
Developed installation and operations manual for
a web based application called Biz$core - an integrated Business Intelligence
(BI) and Performance Management solution designed specifically for the Banking
Reviewed user guide and administrator's guide
authored by team members.
Senior Information DeveloperJul 2006 to Sep 2010 Symphony Services － Bangalore
Developed user guide, administration and configuration guide, installation guide, and upgrade guide in PDF and HTML formats for a web based application - a complete solution for business planning, performance analysis, and decision management.
The target audience included business analysts and administrators.
Added tremendous value to the documentation suite in terms of usability, content enrichment, and presentation.
Performed Quality Assurance (QA) operations such as testing the features for functionality, reporting bugs, etc., thereby adding value to the documentation and the product.
Worked on automating the documentation for re-branding.
Trained new team members to be productive resources to ensure delivery of documentation as per deadlines.
Enhanced the Documentation Development Life Cycle to deliver quality documentation on time with negligible errors.
Independently managed multiple ongoing projects.
Senior Technical WriterMar 2006 to Apr 2006 Inatech
Converted the module specification documents that were generated by a software.
application from .txt to .doc.
Created a template in MS Word and formatted the module specification documents as per.
the style guide.
Senior Technical WriterJan 2006 to Jul 2006 Triumph India Software Services － Bangalore, Karnataka, India
Through Triumph India Software Services, I worked for the following clients:
Developed an online help system (consolidated and context-sensitive help) for a web-based application called QuoteFX.
Converted the module specification documents that were generated by a software application from .txt to .doc.
Created a template in MS Word and formatted the module specification documents as per the style guide.
Senior Technical WriterJan 2006 to Mar 2006
Defined e-learning development life cycle for the organization, as an initiative.
Client: Satyam Computer Services, Bangalore.
Technical WriterJan 2002 to Oct 2002
Planned and developed user manual, installation manual, and support maintenance manual for a catalog management application.
Updated and managed the documentation set for several releases.
Edited the Network Administration Training Manual prepared by SME's for the overall structure, content, clarity, and style.
Technical WriterNov 2001 to Dec 2001 Multimedia Computer Systems MMCS
Developed an administration guide for a banking software application by directly.
interacting with the client.
Client: Wipro Infotech, Bangalore.
Technical WriterAug 2001 to Oct 2001
Single-handedly designed and implemented online help system for a supply chain.
management application using RoboHelp.
Nov 2000 to Oct 2002 Triumph India Software Services － Bangalore
Technical WriterNov 2000 to Jul 2001 Sasken Communications Technologies
Analyzed the documentation needs by interacting with multiple developers.
Created a template using MS Word for a suite of user documents.
Developed user manuals, reference manuals, and online help system for a software.
application tool in the area of communication technology.
Getting Started guides
and configuration guides
Support maintenance manual
E-learning tutorials, demos, and brochures.
WebWorks Publisher 2003
RoboHelp Office 2000/X4.1
Microsoft Office Suite
Windows NT/2000/XP and Unix
Education and Training
Associate Degree, Technical CommunicationDeAnza College － California, USATechnical Communication
Bachelors of Science
Certificate in Web Engineering
Arena Multimedia1979Bangalore, India
Acrobat, Adobe PhotoShop, banking, branding, brochures, BI, Business Intelligence, business planning, catalog, content, Client, delivery, Documentation, Macromedia Dreamweaver, features, Macromedia Flash, FrameMaker 7.0, HTML, InDesign, Microsoft
Office Suite, Office 2000, Publisher, 2000, Windows NT, MS Word, Multimedia, Network Administration, online help, Operating Systems, PDF, performance analysis, Performance Management, quality, QA, Quality Assurance, reporting, RoboHelp, specification, supply chain
management, user manuals, Unix, upgrade