Senior Technical Writer Resume Example
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SENIOR TECHNICAL WRITER
Professional Summary
Experienced technical writer with a strong technical background in software and hardware products. Effective verbal and written communication. Experienced in writing for Install and upgrade guides, user guides, and getting started guides. Also wrote short articles for knowledge base, scripts for technical videos and technical cheatsheets. Team player and work well with people within the team and across business units. 12 years' experience in the technology industry in Bay Area.
Skills
| SDL Trisoft Dita XMetaL Adobe Acrobat Camtasia Studio Snipping Tool ScreenCaptor | Sun Solaris MS Windows Perforce MS Excel MS Word MS Paint |
Work History
Senior Technical Writer, 06/2011 to Current
Anthem, Inc. – Greencastle , IN
Anthem, Inc. – Greencastle , IN
- Primary writer for for Big Data, Hadoop for PowerCenter, and core platform.
- Coordinated release notes for 910 and 951 releases. Collected bugs and installation requirements for release notes through bugtraq queries and development and QA input. Documented known limitations, fixed limitations, and closed enhancements for each release. Streamlined and documented the process. Mentored a junior technical writer to run the release notes process for new releases.
- Created documentation plans for new features by installing and updating development builds, trying out new features and working with development and QA for input.
- Enhanced PowerCenter Getting Started Guide with accurate examples and screenshots.
- Worked on Informatica's Big Data Edition User Guide to document Hadoop distribution support for 9.5.1 release.
- Worked on Informatica PowerCenter Express release creating Eclipse cheatsheets, HowTo articles and videos to enhance user experience.
- Tested and updated Authoring Guide for SDL Trisoft installation and upgrade for internal technical writers.
- Interfaced with product marketing and global support engineers to enhance product documentation with realistic use case scenarios.
VP Member Services, 09/2008 to 03/2011
First American Financial – Fulshear , TX
First American Financial – Fulshear , TX
- Developed 3 newsletters for the Faria PTA during school year 2008-2009.
- Responsible for planning and organizing HSA (Honorary Service Awards) night. Coordinated the event between the parent body and school staff.
- Drafted and edited several documents like voting forms, program invites and HSA program flier.
Senior Software Engineer, 02/2006 to 02/2008
Honeywell – Rockford , IL
Honeywell – Rockford , IL
- Evaluate the features and bug fixes incorporated in platform builds and run entrance tests to ensure the build is reliable for engineering teams to test.
- Developed a cross functional test plan and a functional test plan documents for the Gen2 firmware release.
- Wrote several engineering cheat sheets and drafted instructions for installation documents.
- Worked closely with technical and non-technical departments such as manufacturing, core development and marketing to understand issues, file bug reports, and enhance test plan.
SeniorQuality Assurance Engineer, 07/1996 to 02/2003
Carrier Corporation – Framingham , MA
Carrier Corporation – Framingham , MA
- Network Storage Division - QA lead. Documented test plans and tested storage area network solutions of Sun with Sun storage and third party Fiber channel switches.
- Sun Solaris Software Systems Division - QA engineer. Documented test plans and qualified Sun's high availability products with Sun cluster.
- Sun Server Division - QA engineer. Dcomented test plans and tested milestone builds with vendor benchmarking workloads such as Qualcomm, database workloads and in built stress scripts.
- These positions involved working with development, marketing and third party teams to build a comprehensive test plan for Sun's solutions and communicate the results to management at project meetings through reports and presentations.
Software Engineer, 08/1994 to 04/1996
Sybase Inc. – City , STATE
Sybase Inc. – City , STATE
- Certified Sybase server and client for different versions of Unix platforms such as HP-UX, AIX, and NCR.
Education
Master of Science: Information Sciences, 1989
BITS - City, State
BITS - City, State
Online Study: Technical Writing Overview, Grammer and Style for Technical Writers, DITA Tutorial , UCSC - City, State
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School Attended
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Job Titles Held:
- Senior Technical Writer
- VP Member Services
- Senior Software Engineer
- Senior Quality Assurance Engineer
- Software Engineer
Degrees
- Master of Science : Information Sciences , 1989
Online Study: Technical Writing Overview, Grammer and Style for Technical Writers, DITA Tutorial ,
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