- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Loyal ambitious leader with a proven track record of mentoring and motivating my peers while providing best in class customer service and promoting a strong client relationship. Experience in environments requiring critical decision making and innovative thinking.
- Multitasking and Prioritization
- Resolving Problems and Incidents
- System Performance Assessment
- Technical Troubleshooting
- Teamwork and Collaboration
- Organizational Skills
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- Documentation Development
- Verbal and Written Communication
- Account Administration
- Error Detection
- Time Management
- Problem Solving
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Senior Technical Support Advisor, 04/2018 - 06/2019
Domo – American Fork, UT,
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
- Developed robust online knowledge base for support staff to reference when responding to requests for assistance.
- Developed and managed third-tier resolution process to resolve issues originating from customer retention team.
- Responded to individual tickets every week to provide end-user support on systems and software.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Supported employees with advanced troubleshooting on helpdesk tickets.
- Assisted in technical support process refinement to improve customer service and support.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Organized repair and replacement of PC components and systems.
Lead of Service, 04/2017 - 12/2017
Bd (Becton, Dickinson And Company) – Warwick, RI,
- Processed payments and returned accurately receipts, cash, coin and cards to customers.
- Checked store shelves and restocked products from inventory in back room.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Scanned and bagged items and operated cash register to check out store patrons.
- Created eye-catching merchandise displays to entice customers into store.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Researched items at other locations to find products requested by shoppers.
- Reported sales metrics and statistics to management and stakeholders.
- Cross-trained on different positions to best support team during peak periods.
- Achieved or surpassed company-defined sales quotas for multiple months.
- Assisted with training, development and mentoring of sales employees.
- Coached other employees in customer service strategies and successful selling techniques.
- Managed cash register operations using POS system and processed sales and returns.
- Communicated sales goals and key performance indicators to employees.
Production Coordinator, 02/2016 - 11/2016
Central Donation Centerr – City, STATE,
- Prepared for production by checking inventory levels of items needed to complete work.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Organized order information to prepare for production of [Item type].
- Created and implemented production schedules to meet pick-up times.
- Entered information into system to update status reports.
Sales Assistant Team Member, 05/2015 - 08/2015
InkSell – City, STATE,
- Accepted and completed cash, check and credit card payments.
- Built and maintained relationships with peers and upper management to drive team success.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Received and processed product returns and coordinated disposal of defective or broken items.
- Priced out products for customers and drew up sales paperwork.
- Processed orders through company system and coordinated product deliveries.
- Used product knowledge to assist customers and suggest products.
- Answered customers' questions about available products, prices and features.
- Oversaw office administrative needs, including preparing presentations, coordinating materials and handling correspondence.
- Gathered and organized important paperwork related to compliance, office needs and client documents.
High School Diploma: , Expected in 07/2012
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Victory Learning Center - San Antonio, TX,
GPA:
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