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Senior Technical Services Manager Resume Example

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SENIOR TECHNICAL SERVICES MANAGER
  • https://linkedin.com/in/dankreitz
Experience
Senior Technical Services Manager, 07/2015 to Current
Bankfinancial Corporation – Columbia , NC

Spearheaded day-to-day activities on behalf of the Salesforce practice, ultimately driving team growth and delivering consultation to various Fortune 500 clients. Regularly introduced business processes and systems to bolster resource allocation / scheduling and information management.


  • Built and developed a highly skilled team of Salesforce developers and consultants from the ground up over a period of three years, ultimately doubling earnings year-over-year and generating more than $1.6MM in 2018 alone.
  • Achieved 20+ team-oriented Salesforce certifications, thereby helping Mindtree maintain Platinum partner status.
  • Created a dedicated and comprehensive technical training program that has re-skilled more than 30 professionals to date and strengthened developer utilization from 60% to 75%.
  • Fostered operations within the delivery center, prompting more than $2MM in revenue growth within three years.
  • Reduced attrition to almost zero within the past year.
Senior Technical Consultant, 02/2014 to 07/2015
Perficient – Plano , TX

Delivered hands-on guidance and consultation regarding Microsoft cloud-based services and solutions. Played a critical role in designing and developing custom business solutions via SharePoint, migrating systems to Office 365, training business users, troubleshooting / resolving issues, and performing general system administration.


  • Developed a turnkey extranet collaboration solution by using SharePoint as the starting framework.
  • Designed and developed a total of three unique cloud-based products via Microsoft platforms.
  • Created and designed original architecture for an EDI service with Microsoft Azure interoperability.
Senior Technical Consultant, 11/2011 to 02/2014
Perficient – Columbus , OH

Facilitated consultative services and support for IT recruitment and systems development. Managed multiple clients and regularly capitalized on new business opportunities. Interfaced with clientele to establish and evaluate deliverables, set project scope, and provide time / cost estimates. Utilized various diagrams to disseminate technical specifications.


  • Delivered expert-level IT consultation to four major clientele through on-call services, training, and documentation.
  • Pioneered new strategy to validate complex workflow automation, thereby reducing QA time by 50% and simultaneously strengthening error detection.
Work History
Web Services Manager, Member Services Manager / Web Services Manager / Senior Web Developer,
Senior Technical Services Manager, 07/2015 to Current
Company Name – City, State
  • Spearheaded day-to-day activities on behalf of the Salesforce initiative, ultimately driving team growth and delivering consultation to various Fortune 500 clients.
  • Regularly introduced business processes and systems to bolster resource allocation / scheduling and information management.
  • Built and developed a highly skilled team of Salesforce developers and consultants from the ground up over a period of three years, ultimately doubling earnings year-over-year and generating more than $1.6MM in 2018 alone.
  • Achieved 20+ team-oriented Salesforce certifications, thereby helping Mindtree maintain Platinum partner status.
  • Created a dedicated and comprehensive technical training program that has re-skilled more than 30 professionals to date and strengthened developer utilization from 60% to 75%.
  • Fostered operations within the delivery center, prompting more than $2MM in revenue growth within three years.
  • Reduced attrition to almost zero within the past year.
  • Dan Kreitz, MBA, SA, MCSA.
Senior Technical Consultant, 02/2014 to 07/2015
Company Name – City, State
  • Delivered hands-on guidance and consultation regarding Microsoft cloud-based services and solutions.
  • Played a critical role in designing and developing custom business solutions via SharePoint, migrating systems to Office 365, training business users, troubleshooting / resolving issues, and performing general system administration.
  • Developed a turnkey extranet collaboration solution by using SharePoint as the starting framework.
  • Designed and developed a total of three unique cloud-based products via Microsoft platforms.
  • Created and designed original architecture for an EDI service with Microsoft Azure interoperability.
Senior Technical Consultant, 11/2011 to 02/2014
Company Name – City, State
  • Facilitated consultative services and support for IT recruitment and systems development.
  • Managed multiple clients and regularly capitalized on new business opportunities.
  • Interfaced with clientele to establish and evaluate deliverables, set project scope, and provide time / cost estimates.
  • Utilized various diagrams to disseminate technical specifications.
  • Delivered expert-level IT consultation to four major clientele through on-call services, training, and documentation.
  • Pioneered new strategy to validate complex workflow automation, thereby reducing QA time by 50% and simultaneously strengthening error detection.
Education
MBA: Business Administration And ManagementUniversity of Florida - City, State
Bachelor of Arts: Advertising And Public RelationsUniversity of Central Florida - City, State
Summary

Dynamic and knowledgeable IT specialist with a history of success managing technical services, designing enterprise / solution architecture, overseeing IT integration / migration, SDLC management, and leading multitalented teammates. Recognized as a dedicated individual with significant experience on the senior level. Highly comfortable with computer software systems, including Microsoft on-premise and Azure cloud systems, Salesforce CRM cloud platforms, Java, C#, HTML, CSS, JavaScript / jQuery / Bootstrap, AMPscript, SQL, PowerShell, Eclipse, VS Code, Visual Studio, Selenium, Azure DevOps (TFS), Jenkins, Git, SourceTree, JIRA, Confluence, VersionOne, and more.

Highlights
  • Team Leadership
  • Program Development
  • Operations Management
  • Training & Development
  • Agile Methodologies
  • Business Consulting
  • Documentation
  • Workforce Management
  • Business Systems Analysis
  • Microsoft SharePoint
  • Microsoft Office 365
  • Salesforce CRM
Skills
  • Agile, automation, business processes, business solutions, consultation, clientele, clients, delivery, designing, documentation, driving, EDI, extranet, MBA, Microsoft Certified, Office, SharePoint, developer, Platinum, QA, recruitment, scheduling, strategy, system
  • Administration, systems development, technical training, troubleshooting, unique, workflow
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    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

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    Resume Overview

    School Attended

    • University of Florida
    • University of Central Florida

    Job Titles Held:

    • Senior Technical Services Manager
    • Senior Technical Consultant
    • Web Services Manager, Member Services Manager / Web Services Manager / Senior Web Developer

    Degrees

    • MBA : Business Administration And Management
      Bachelor of Arts : Advertising And Public Relations

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