Senior Technical Services Manager Resume Example

Delivered hands-on guidance and consultation regarding Microsoft cloud-based services and solutions. Played a critical role in designing and developing custom business solutions via SharePoint, migrating systems to Office 365, training business users, troubleshooting / resolving issues, and performing general system administration.

• Developed a turnkey extranet collaboration solution by using SharePoint as the starting framework.
• Designed and developed a total of three unique cloud-based products via Microsoft platforms.
• Created and designed original architecture for an EDI service with Microsoft Azure interoperability.

Facilitated consultative services and support for IT recruitment and systems development. Managed multiple clients and regularly capitalized on new business opportunities. Interfaced with clientele to establish and evaluate deliverables, set project scope, and provide time / cost estimates. Utilized various diagrams to disseminate technical specifications.

• Delivered expert-level IT consultation to four major clientele through on-call services, training, and documentation.
• Pioneered new strategy to validate complex workflow automation, thereby reducing QA time by 50% and simultaneously strengthening error detection.

• Spearheaded day-to-day activities on behalf of the Salesforce initiative, ultimately driving team growth and delivering consultation to various Fortune 500 clients.
• Regularly introduced business processes and systems to bolster resource allocation / scheduling and information management.
• Built and developed a highly skilled team of Salesforce developers and consultants from the ground up over a period of three years, ultimately doubling earnings year-over-year and generating more than $1.6MM in 2018 alone.
• Achieved 20+ team-oriented Salesforce certifications, thereby helping Mindtree maintain Platinum partner status.
• Created a dedicated and comprehensive technical training program that has re-skilled more than 30 professionals to date and strengthened developer utilization from 60% to 75%.
• Fostered operations within the delivery center, prompting more than $2MM in revenue growth within three years.
• Reduced attrition to almost zero within the past year.
• Dan Kreitz, MBA, SA, MCSA.

• Delivered hands-on guidance and consultation regarding Microsoft cloud-based services and solutions.
• Played a critical role in designing and developing custom business solutions via SharePoint, migrating systems to Office 365, training business users, troubleshooting / resolving issues, and performing general system administration.
• Developed a turnkey extranet collaboration solution by using SharePoint as the starting framework.
• Designed and developed a total of three unique cloud-based products via Microsoft platforms.
• Created and designed original architecture for an EDI service with Microsoft Azure interoperability.

• Facilitated consultative services and support for IT recruitment and systems development.
• Managed multiple clients and regularly capitalized on new business opportunities.
• Interfaced with clientele to establish and evaluate deliverables, set project scope, and provide time / cost estimates.
• Utilized various diagrams to disseminate technical specifications.
• Delivered expert-level IT consultation to four major clientele through on-call services, training, and documentation.
• Pioneered new strategy to validate complex workflow automation, thereby reducing QA time by 50% and simultaneously strengthening error detection.