Spearheaded day-to-day activities on behalf of the Salesforce practice, ultimately driving team growth and delivering consultation to various Fortune 500 clients. Regularly introduced business processes and systems to bolster resource allocation / scheduling and information management.
Delivered hands-on guidance and consultation regarding Microsoft cloud-based services and solutions. Played a critical role in designing and developing custom business solutions via SharePoint, migrating systems to Office 365, training business users, troubleshooting / resolving issues, and performing general system administration.
Facilitated consultative services and support for IT recruitment and systems development. Managed multiple clients and regularly capitalized on new business opportunities. Interfaced with clientele to establish and evaluate deliverables, set project scope, and provide time / cost estimates. Utilized various diagrams to disseminate technical specifications.
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