I have had the pleasure of working for turbo tax for over two years seasonally
I completed all my Work and Tasks Right from my Home office
In the time spent there, I've developed some additional skills, and responsibilites
I have a high level of security clearance within the company
I have also Trained 2 classes on how to be Tax Support agents
Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations, including individuals
Prepared US, multistate and international tax returns for business clients
Completed and filed returns with tax departments at the local, state and federal level
Reviewed clients tax filing papers thoroughly to determine their eligibility for additional tax credits or deductions
Facilitated communication between clients and tax authorities
Prepared tax returns according to government guidelines
Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities
Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits
Performed clerical tasks to maintain team efficiency and support customer needs
Provided information about available products and services
SrioPrepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation return. Applied federal and state government regulations to prepare accurate and compliant tax returns for clients in V
Liaised between clients and tax authorities such as IRS representatives
Produced work papers and lead sheets, tax projects and payment estimations
Conducted financial, asset and liability analysis to reduce clients' tax liabilities
Corresponded with applicable tax departments regarding customer requirements and issues
06/2017 to 02/2018
Tier 2 Technical SupportSimplenexus – Lehi, UT,
While Working as an Apple Care iOS and Mac Adviser, My scope of support was vast
I was responsible for, Troubleshooting and fixing issues customers would have with their iOS devices, and Mac Computers Worked directly with Apple Inc to achieve optimum Customer satifaction Provided base level IT support to non-technical personnel within the business
Installed software, modified and repaired hardware and resolved technical issues
Identified and solved technical issues with a variety of diagnostic tools
Managed call flow and responded to technical support needs of customers
Researched, Troubleshoot and resolved complex problems independently
Resolved customer issues in a clear, courteous and straightforward manner
Compiled and accurately entered electronic data
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
Assisted in technical support process refinement to improve customer service and support
07/2016 to 01/2017
Technical Support RepresentativeMettler Toledo – Oakland, CA,
While working for Servicom I had the opportunity to Work as a Tier 1 Technical Support agent
I Worked for the cable client Comcast
I managed to to become a assistant Team lead, within the first 6 months of my employment
Set up PC and Apple desktops and laptops and all types of mobile devices
Evaluated and responded to incoming sales leads and requests for technical support assistance
Activated accounts for clients interested in new services
Managed call flow and responded to technical support needs of customers
Compiled and accurately entered electronic data
Used ticketing systems to manage and process actions taken
Maintained high departmental standards for quality and productivity metrics
Remained up-to-date on the latest technologies and solutions applicable to company products
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems
Installed software, modified and repaired hardware and resolved technical issues
Resolved problems with malfunctioning products
Answered 100's incoming calls from residential and small business customers
Provided base level IT support to non-technical personnel within the business
Enthusiastically participated in job related training
Participated in various incentive programs and contests designed to support achievement of production goals
Work History
02/2016 to 04/2018
Work From Home Tax Specialist TurboTax – San Diego, CA
I've had the pleasure of working for turbo tax for over two years seasonally.
I completed all my Work
and Tasks Right from my Home office.
In the time spent there, I've developed some additional skills,
and responsibilites.
I have a high level of
security clearance within the company.
I have also Trained 2 classes on how to be Tax Support agents.
Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations,
including
individuals.
Prepared US, multistate and international tax returns for business clients.
Completed and filed returns with tax departments at the local, state and federal level.
Reviewed clients tax filing papers thoroughly to determine their eligibility for additional tax credits or
deductions.
Facilitated communication between clients and tax authorities.
Prepared tax returns according to government guidelines.
Reviewed available data and compared against tax code to determine exemptions, deductions, and
potential liabilities.
Maintained high-quality control standards by reviewing internal tax preparation documents for missed
tax benefits.
Performed clerical tasks to maintain team efficiency and support customer needs.
Provided information about available products and services.
Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation
returns.
06/2017 to 02/2018
AppleCare Advisor Kelly Services, Inc – Troy, MI
While Working as an Apple Care iOS and Mac Adviser, My scope of support was vast.
I was responsible
for,
Troubleshooting and fixing issues customers would have with their iOS devices, and Mac Computers.
Worked directly with Apple Inc to achieve optimum Customer satifaction
Provided base level IT support to non-technical personnel within the business.
Installed software, modified and repaired hardware and resolved technical issues.
Identified and solved technical issues with a variety of diagnostic tools.
Managed call flow and responded to technical support needs of customers.
Researched, troubleshot and resolved complex problems independently.
Resolved customer issues in a clear, courteous and straightforward manner.
Compiled and accurately entered electronic data.
07/2016 to 01/2017
Technical Support Representative TurboTax – Rockford, IL
While working for Servicom I had the opportunity to Work as a Tier 1 Technical Support agent.
I Worked
for the cable
client Comcast.
I managed to to become a assistant Team lead, within the first 6 months of my
employment.
Set up PC and Apple desktops and laptops and all types of mobile devices.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Activated accounts for clients interested in new services.
Managed call flow and responded to technical support needs of customers.
Compiled and accurately entered electronic data.
Used ticketing systems to manage and process actions taken.
Maintained high departmental standards for quality and productivity metrics.
Remained up-to-date on the latest technologies and solutions applicable to company products.
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac
systems.
Installed software, modified and repaired hardware and resolved technical issues.
Resolved problems with malfunctioning products.
Answered 100's incoming calls from residential and small business customers.
Provided base level IT support to non-technical personnel within the business.
Enthusiastically participated in job related training.
Participated in various incentive programs and contests designed to support achievement of
production goals.
Accomplishments
Supervised team of eight staff members, within first 6 months on job
Creative Problem Solving:
Resolved product issue through consumer testing.
Financial
Compiled inventory lists and worked with vendors for product pricing and special orders.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of
shift with 100%
accuracy rate.
Customer Relations
Earned highest marks for customer satisfaction, company-wide.
Telephone Service
Professionally processed 80+ calls per day, providing information and service to ensure customer
satisfaction.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-
up calls.
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure
resolution of
product/service complaints and customer satisfaction.
Education
Expected in 2008
GED: South Division High School - South Milwaukee, WI, GPA:
Summary
XXX8737119 Im an Exceptionally capable Computer User Support Specialist with 8 years practice troubleshooting complex end-user issues. Enthusiastically seeking to bring a vast repertoire of both hardware and software knowledge to a challenging position at a growing technical support team. Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging Technology. Expertise in mobile app development and cloud-based computing solutions. Authorized to work in the US for any employer
Highlights
Cash (Less than 1 year), credit (Less than 1 year), customer account (Less than 1 year), Mac (1 year),
Technical support (1 year), Customer Service, Call Center, CSR, Customer Care
Additional Information
Skills
Extremely organized Powerful negotiator
Process implementation Team leadership
Strong verbal communication Conflict resolution
Self-motivated Risk management processes and analysis
Data management Project management
Apple Certified Technical Coordinator (ACTC) Apple Certified Desktop Technician (ACDT)
Microsoft Certified Desktop Support Technician Knowledgeable in Mac systems
(MCDST) Top 5% of class
Fast learner Skilled in TCP/IP and WAN
Adobe and Adobe Flash proficiency Customer service expert
Analytical and critical thinker Java system proficient
Apple Certified Specialist (ACS) Technical Support
Perfect Attendance Award Scenario Testing
Energetic Customer Service
Troubleshoot
Computer Proficiency
Used Microsoft Excel to develop inventory tracking spreadsheets
Adobe, Home office, Risk management
Apple, Inventory, Sales
Basic, IT support, Security clearance
Benefits, Java, Self-motivated
Cable, Laptops, Spreadsheets
Call Center, Team leadership, Tax planning
Clerical, Team lead, Tax
Hardware, Linux, Tax preparation
Conflict resolution, Mac, Tax returns
Credit, Microsoft Certified, TCP/IP
Client, Microsoft Excel, Technical support
Clients, Windows, Desktop Support
Customer Service, Negotiator, Technician
Customer Care, Personnel, Troubleshoot
Data management, Processes, Troubleshooting
Desktops, Project management, Turbo tax
Filing, Quality, Verbal communication
Flash, Quality control, WAN
Government, Fast learner
Skills
Cash (Less than 1 year), credit (Less than 1 year), customer account (Less than 1 year), Mac (1 year),
Technical support (1 year), Customer Service, Call Center, CSR, Customer Care
Additional Information
Skills
Extremely organized Powerful negotiator
Process implementation Team leadership
Strong verbal communication Conflict resolution
Self-motivated Risk management processes and analysis
Data management Project management
Apple Certified Technical Coordinator (ACTC) Apple Certified Desktop Technician (ACDT)
Microsoft Certified Desktop Support Technician Knowledgeable in Mac systems
(MCDST) Top 5% of class
Fast learner Skilled in TCP/IP and WAN
Adobe and Adobe Flash proficiency Customer service expert
Analytical and critical thinker Java system proficient
Apple Certified Specialist (ACS) Technical Support
Perfect Attendance Award Scenario Testing
Energetic Customer Service
Troubleshoot
Computer Proficiency
Used Microsoft Excel to develop inventory tracking spreadsheets.
Adobe, Apple, basic, benefits, cable, Call Center, clerical, hardware, Conflict resolution, credit, client, clients, Customer Service, Customer Care, Data management, desktops, filing, Flash, government, Home office, inventory, IT support, Java, laptops, Team leadership, Team lead, Linux, Mac, Microsoft Certified, Microsoft Excel, Windows, negotiator, personnel, processes, Project management, quality, quality control, Fast learner, Risk management, sales, security clearance, Self-motivated, spreadsheets, tax planning, Tax, tax preparation, tax returns, TCP/IP, technical support, Desktop Support, Technician, Troubleshoot, Troubleshooting, turbo tax, verbal communication, WAN
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