Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Experience
02/2016 to 04/2018
Senior Tax Specialist Masspay Atlanta, GA,
  • I have had the pleasure of working for turbo tax for over two years seasonally
  • I completed all my Work and Tasks Right from my Home office
  • In the time spent there, I've developed some additional skills, and responsibilites
  • I have a high level of security clearance within the company
  • I have also Trained 2 classes on how to be Tax Support agents
  • Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations, including individuals
  • Prepared US, multistate and international tax returns for business clients
  • Completed and filed returns with tax departments at the local, state and federal level
  • Reviewed clients tax filing papers thoroughly to determine their eligibility for additional tax credits or deductions
  • Facilitated communication between clients and tax authorities
  • Prepared tax returns according to government guidelines
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities
  • Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits
  • Performed clerical tasks to maintain team efficiency and support customer needs
  • Provided information about available products and services
  • SrioPrepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation return. Applied federal and state government regulations to prepare accurate and compliant tax returns for clients in V
  • Liaised between clients and tax authorities such as IRS representatives
  • Produced work papers and lead sheets, tax projects and payment estimations
  • Conducted financial, asset and liability analysis to reduce clients' tax liabilities
  • Corresponded with applicable tax departments regarding customer requirements and issues
06/2017 to 02/2018
Tier 2 Technical Support Simplenexus Lehi, UT,
  • While Working as an Apple Care iOS and Mac Adviser, My scope of support was vast
  • I was responsible for, Troubleshooting and fixing issues customers would have with their iOS devices, and Mac Computers Worked directly with Apple Inc to achieve optimum Customer satifaction Provided base level IT support to non-technical personnel within the business
  • Installed software, modified and repaired hardware and resolved technical issues
  • Identified and solved technical issues with a variety of diagnostic tools
  • Managed call flow and responded to technical support needs of customers
  • Researched, Troubleshoot and resolved complex problems independently
  • Resolved customer issues in a clear, courteous and straightforward manner
  • Compiled and accurately entered electronic data
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
  • Assisted in technical support process refinement to improve customer service and support
07/2016 to 01/2017
Technical Support Representative Mettler Toledo Oakland, CA,
  • While working for Servicom I had the opportunity to Work as a Tier 1 Technical Support agent
  • I Worked for the cable client Comcast
  • I managed to to become a assistant Team lead, within the first 6 months of my employment
  • Set up PC and Apple desktops and laptops and all types of mobile devices
  • Evaluated and responded to incoming sales leads and requests for technical support assistance
  • Activated accounts for clients interested in new services
  • Managed call flow and responded to technical support needs of customers
  • Compiled and accurately entered electronic data
  • Used ticketing systems to manage and process actions taken
  • Maintained high departmental standards for quality and productivity metrics
  • Remained up-to-date on the latest technologies and solutions applicable to company products
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems
  • Installed software, modified and repaired hardware and resolved technical issues
  • Resolved problems with malfunctioning products
  • Answered 100's incoming calls from residential and small business customers
  • Provided base level IT support to non-technical personnel within the business
  • Enthusiastically participated in job related training
  • Participated in various incentive programs and contests designed to support achievement of production goals
Work History
02/2016 to 04/2018
Work From Home Tax Specialist
TurboTax San Diego, CA
  • I've had the pleasure of working for turbo tax for over two years seasonally.
  • I completed all my Work and Tasks Right from my Home office.
  • In the time spent there, I've developed some additional skills, and responsibilites.
  • I have a high level of security clearance within the company.
  • I have also Trained 2 classes on how to be Tax Support agents.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations, including individuals.
  • Prepared US, multistate and international tax returns for business clients.
  • Completed and filed returns with tax departments at the local, state and federal level.
  • Reviewed clients tax filing papers thoroughly to determine their eligibility for additional tax credits or deductions.
  • Facilitated communication between clients and tax authorities.
  • Prepared tax returns according to government guidelines.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits.
  • Performed clerical tasks to maintain team efficiency and support customer needs.
  • Provided information about available products and services.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.
06/2017 to 02/2018
AppleCare Advisor
Kelly Services, Inc Troy, MI
  • While Working as an Apple Care iOS and Mac Adviser, My scope of support was vast.
  • I was responsible for, Troubleshooting and fixing issues customers would have with their iOS devices, and Mac Computers.
  • Worked directly with Apple Inc to achieve optimum Customer satifaction Provided base level IT support to non-technical personnel within the business.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Managed call flow and responded to technical support needs of customers.
  • Researched, troubleshot and resolved complex problems independently.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Compiled and accurately entered electronic data.
07/2016 to 01/2017
Technical Support Representative
TurboTax Rockford, IL
  • While working for Servicom I had the opportunity to Work as a Tier 1 Technical Support agent.
  • I Worked for the cable client Comcast.
  • I managed to to become a assistant Team lead, within the first 6 months of my employment.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Activated accounts for clients interested in new services.
  • Managed call flow and responded to technical support needs of customers.
  • Compiled and accurately entered electronic data.
  • Used ticketing systems to manage and process actions taken.
  • Maintained high departmental standards for quality and productivity metrics.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Resolved problems with malfunctioning products.
  • Answered 100's incoming calls from residential and small business customers.
  • Provided base level IT support to non-technical personnel within the business.
  • Enthusiastically participated in job related training.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
Accomplishments
  • Supervised team of eight staff members, within first 6 months on job Creative Problem Solving: Resolved product issue through consumer testing.
  • Financial Compiled inventory lists and worked with vendors for product pricing and special orders.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Relations Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up Ensured that customers were satisfied with company products and services by doing purchase follow- up calls.
  • Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Education
Expected in 2008
GED:
South Division High School - South Milwaukee, WI,
GPA:
Summary

XXX8737119 Im an Exceptionally capable Computer User Support Specialist with 8 years practice troubleshooting complex end-user issues. Enthusiastically seeking to bring a vast repertoire of both hardware and software knowledge to a challenging position at a growing technical support team. Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging Technology. Expertise in mobile app development and cloud-based computing solutions. Authorized to work in the US for any employer

Highlights
  • Cash (Less than 1 year), credit (Less than 1 year), customer account (Less than 1 year), Mac (1 year),
  • Technical support (1 year), Customer Service, Call Center, CSR, Customer Care
  • Additional Information
  • Skills
  • Extremely organized Powerful negotiator
  • Process implementation Team leadership
  • Strong verbal communication Conflict resolution
  • Self-motivated Risk management processes and analysis
  • Data management Project management
  • Apple Certified Technical Coordinator (ACTC) Apple Certified Desktop Technician (ACDT)
  • Microsoft Certified Desktop Support Technician Knowledgeable in Mac systems
  • (MCDST) Top 5% of class
  • Fast learner Skilled in TCP/IP and WAN
  • Adobe and Adobe Flash proficiency Customer service expert
  • Analytical and critical thinker Java system proficient
  • Apple Certified Specialist (ACS) Technical Support
  • Perfect Attendance Award Scenario Testing
  • Energetic Customer Service
  • Troubleshoot
  • Computer Proficiency
  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Adobe, Home office, Risk management
  • Apple, Inventory, Sales
  • Basic, IT support, Security clearance
  • Benefits, Java, Self-motivated
  • Cable, Laptops, Spreadsheets
  • Call Center, Team leadership, Tax planning
  • Clerical, Team lead, Tax
  • Hardware, Linux, Tax preparation
  • Conflict resolution, Mac, Tax returns
  • Credit, Microsoft Certified, TCP/IP
  • Client, Microsoft Excel, Technical support
  • Clients, Windows, Desktop Support
  • Customer Service, Negotiator, Technician
  • Customer Care, Personnel, Troubleshoot
  • Data management, Processes, Troubleshooting
  • Desktops, Project management, Turbo tax
  • Filing, Quality, Verbal communication
  • Flash, Quality control, WAN
  • Government, Fast learner
Skills
  • Cash (Less than 1 year), credit (Less than 1 year), customer account (Less than 1 year), Mac (1 year),
  • Technical support (1 year), Customer Service, Call Center, CSR, Customer Care
  • Additional Information
  • Skills
  • Extremely organized Powerful negotiator
  • Process implementation Team leadership
  • Strong verbal communication Conflict resolution
  • Self-motivated Risk management processes and analysis
  • Data management Project management
  • Apple Certified Technical Coordinator (ACTC) Apple Certified Desktop Technician (ACDT)
  • Microsoft Certified Desktop Support Technician Knowledgeable in Mac systems
  • (MCDST) Top 5% of class
  • Fast learner Skilled in TCP/IP and WAN
  • Adobe and Adobe Flash proficiency Customer service expert
  • Analytical and critical thinker Java system proficient
  • Apple Certified Specialist (ACS) Technical Support
  • Perfect Attendance Award Scenario Testing
  • Energetic Customer Service
  • Troubleshoot
  • Computer Proficiency
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Adobe, Apple, basic, benefits, cable, Call Center, clerical, hardware, Conflict resolution, credit, client, clients, Customer Service, Customer Care, Data management, desktops, filing, Flash, government, Home office, inventory, IT support, Java, laptops, Team leadership, Team lead, Linux, Mac, Microsoft Certified, Microsoft Excel, Windows, negotiator, personnel, processes, Project management, quality, quality control, Fast learner, Risk management, sales, security clearance, Self-motivated, spreadsheets, tax planning, Tax, tax preparation, tax returns, TCP/IP, technical support, Desktop Support, Technician, Troubleshoot, Troubleshooting, turbo tax, verbal communication, WAN
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    School Attended

    • South Division High School

    Job Titles Held:

    • Work From Home Tax Specialist
    • AppleCare Advisor
    • Technical Support Representative

    Degrees

    • GED

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