Senior SRE with experience in cloud and virtualization looking for a remote role more involved in developing and implementing cloud-applications, migrate existing on-premise applications to the cloud, and debug cloud stacks
Education and Training
Masters (MS): Telecommunications and Network Engineering, Expected in 05/2018 - Southern Methodist University (SMU) - Dallas, TX GPA:
GPA: 4.00 | 4.00
Bachelors (B. Tech): Electronics and Communications Engineering, Expected in 12/2015 - National Institute of Technology (NITC) - Calicut, Kerala, GPA:
Amazon Web Services Certified Solutions Architect – Associate, AWS EMHR0GP2GEFQ1SS7
VMware Certified Professional Data Center Virtualization 2020, VCP VMW-02647222F-02608742
Cisco Certified Network Professional, IP Route, CCNP CSCO13113248
Experience
Senior Systems Reliability Engineer, 02/2019 - Current Johns Hopkins Applied Physics Laboratory – Laurel, MD,
Troubleshoot, debug, and diagnose customer issues involving a wide range of technologies employed in Nutanix-based virtualized software and hyper-converged infrastructure appliances
Improve serviceability of the product by testing new features and developing tools to scale field deployment and auto-support infrastructure
Building customer-base analysis and root cause documents explaining the reasons for the complex issues faced by the customer for future references
Define and drive changes to the products in congregation with the development engineering team based on feedback from customers and field implementations
Provide technical support to customers in operating Nutanix’s stack systems, based on knowledge-based application of systems networking, Linux, hypervisors, and various cloud computing software solutions
Specialist in Nutanix technologies and features with a broad IT skill set, with specialization in Nutanix Files (File Server Technology), and Hardware
Perform deep dives/technical reviews for stuck cases and Root Cause Analysis (RCAs)
Mentor incoming SREs with technical assistance, with focus on kernel-based troubleshooting
Working on various Virtualization and Hyperconvergence technologies viz., Nutanix Acropolis Hypervisor AHV, VMware’s flagship hypervisor ESXi, and
Microsoft Hyper-V
Implementing Nutanix Clusters on AWS for various customers to connect their on-premises Data Centers to Amazon Web Services
Help customers build infrastructure on AWS for Web tier and Database applications
Performance analysis to ensure maximum data throughput and faster response on VMs
Assisting customers build Ecosystems using OEM partner hardware: Cisco UCS, DELL and Lenovo
Performing all aspects related to certification and validation for REST APIs and patch fixes for Microsoft and RedHat drivers
Identifying issues in virtual networking using Open vSwitch and VMware Virtual Networking concepts
Architecting solutions for customers through Kubernetes orchestrator controls on their Docker Container application infrastructure
Working with clients on large scale deployments through Puppet and Ansible Configuration Management tools
Facilitating Continuous Integration through Jenkins and also through AWS CodePipeline
Associate Network Operations Engineer, 05/2018 - 02/2019 Charter Communications – City, STATE,
Worked under the NetOps Support Engineering Team, in integration with the NOC Single Customer Issue Team of Change Management
QC of network issues, escalations, and tickets that improve the QoS within the company network, for optimal MTTR and MTTD reduction
Perform Application level testing, succeeding UAT, for code pushes in current tools, including deployment of SPECTRUM NOC Automation Tool (SNAP)
Perform reactive monitoring of all core level telephone, IP and Video elements within network facilities and back haul networks
Day-to-Day diagnosis of server or network alerts, events or issues, with active strategies for Disaster Recovery and Redundancy Implementation
Responsible for initial triage, escalation, and resolution of network troubles affecting critical network facility, and service delivery platforms
NOC Intern, 05/2017 - 08/2017 Charter Communications – City, STATE,
Worked on Network Monitoring, Surveillance, and Provisioning, in the Backbone, Transport, Hub, Video, and Critical Infrastructure zones
Successfully developed Network Automation scripts which automate the workflow of ticket resolution
Deployed a Graphical User Interface, using Python libraries (SMTPlib, Tkinter), that automates the bridge between Alarming tools and Ticketing tool
Worked on parsing the raw html data from the tool database onto JSON Script Editor, using Python, to automate real-time alarm generation
Worked on Performance Evaluation, Process Analysis, Change Management, RCA Scorecard Generation within the NOC floor
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