Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Senior SRE with experience in cloud and virtualization looking for a remote role more involved in developing and implementing cloud-applications, migrate existing on-premise applications to the cloud, and debug cloud stacks

Education and Training
Masters (MS): Telecommunications and Network Engineering, Expected in 05/2018
Southern Methodist University (SMU) - Dallas, TX

GPA: 4.00 | 4.00

Bachelors (B. Tech): Electronics and Communications Engineering, Expected in 12/2015
National Institute of Technology (NITC) - Calicut, Kerala,

GPA: 6.29 | 10.00

  • Certified Kubernetes Applications Developer, CKAD LF-ojp61x0yh7
  • Certified Kubernetes Administrator, CKA LF-ivmpvm9b61
  • Amazon Web Services Certified Solutions Architect – Associate, AWS EMHR0GP2GEFQ1SS7
  • VMware Certified Professional Data Center Virtualization 2020, VCP VMW-02647222F-02608742
  • Cisco Certified Network Professional, IP Route, CCNP CSCO13113248
Senior Systems Reliability Engineer, 02/2019 - Current
Johns Hopkins Applied Physics Laboratory Laurel, MD,
  • Troubleshoot, debug, and diagnose customer issues involving a wide range of technologies employed in Nutanix-based virtualized software and hyper-converged infrastructure appliances
  • Improve serviceability of the product by testing new features and developing tools to scale field deployment and auto-support infrastructure
  • Building customer-base analysis and root cause documents explaining the reasons for the complex issues faced by the customer for future references
  • Define and drive changes to the products in congregation with the development engineering team based on feedback from customers and field implementations
  • Provide technical support to customers in operating Nutanix’s stack systems, based on knowledge-based application of systems networking, Linux, hypervisors, and various cloud computing software solutions
  • Specialist in Nutanix technologies and features with a broad IT skill set, with specialization in Nutanix Files (File Server Technology), and Hardware
  • Perform deep dives/technical reviews for stuck cases and Root Cause Analysis (RCAs)
  • Mentor incoming SREs with technical assistance, with focus on kernel-based troubleshooting
  • Working on various Virtualization and Hyperconvergence technologies viz., Nutanix Acropolis Hypervisor AHV, VMware’s flagship hypervisor ESXi, and
  • Microsoft Hyper-V
  • Implementing Nutanix Clusters on AWS for various customers to connect their on-premises Data Centers to Amazon Web Services
  • Help customers build infrastructure on AWS for Web tier and Database applications
  • Performance analysis to ensure maximum data throughput and faster response on VMs
  • Assisting customers build Ecosystems using OEM partner hardware: Cisco UCS, DELL and Lenovo
  • Performing all aspects related to certification and validation for REST APIs and patch fixes for Microsoft and RedHat drivers
  • Identifying issues in virtual networking using Open vSwitch and VMware Virtual Networking concepts
  • Architecting solutions for customers through Kubernetes orchestrator controls on their Docker Container application infrastructure
  • Working with clients on large scale deployments through Puppet and Ansible Configuration Management tools
  • Facilitating Continuous Integration through Jenkins and also through AWS CodePipeline
Associate Network Operations Engineer, 05/2018 - 02/2019
Charter Communications City, STATE,
  • Worked under the NetOps Support Engineering Team, in integration with the NOC Single Customer Issue Team of Change Management
  • QC of network issues, escalations, and tickets that improve the QoS within the company network, for optimal MTTR and MTTD reduction
  • Perform Application level testing, succeeding UAT, for code pushes in current tools, including deployment of SPECTRUM NOC Automation Tool (SNAP)
  • Perform reactive monitoring of all core level telephone, IP and Video elements within network facilities and back haul networks
  • Day-to-Day diagnosis of server or network alerts, events or issues, with active strategies for Disaster Recovery and Redundancy Implementation
  • Responsible for initial triage, escalation, and resolution of network troubles affecting critical network facility, and service delivery platforms
NOC Intern, 05/2017 - 08/2017
Charter Communications City, STATE,
  • Worked on Network Monitoring, Surveillance, and Provisioning, in the Backbone, Transport, Hub, Video, and Critical Infrastructure zones
  • Successfully developed Network Automation scripts which automate the workflow of ticket resolution
  • Deployed a Graphical User Interface, using Python libraries (SMTPlib, Tkinter), that automates the bridge between Alarming tools and Ticketing tool
  • Worked on parsing the raw html data from the tool database onto JSON Script Editor, using Python, to automate real-time alarm generation
  • Worked on Performance Evaluation, Process Analysis, Change Management, RCA Scorecard Generation within the NOC floor
  • Virtualization & Cloud - VMware, vSphere, vCenter, vMotion, OpenStack, Mininet, Onos, Ansible, Chef, Docker, Containers, AWS, SaaS, PaaS, IaaS, Jenkins
  • OPENvSwitch, Kubernetes (CKA, CKAD)
  • NOC Tools - RIO, Spectrum, Cisco Prime Optical, Ciena, Infinera, Netcool, MSA, Foreseer, Granite, Remedy, Splunk, Quest, ACE, Cyclops, Nagios
  • Languages & File Systems - Python Scripting, YAML, Active Directory Concepts and Design, NFS, SMB Protocols
  • Tools - Jira, Wireshark, Cisco Packet Tracer, GNS3, Pingplotter, PyCharm, RubyMine, Anaconda, GitHub, ProVision, OPNET, Tableau, Salesforce
  • Hardware - SuperMICRO Servers, Dell EMX XC Platforms, Lenovo HX Appliances, HPE, Fujitsu XF, IBM CS Appliances
  • Hypervisor - Citrix XenServer, VMware ESXi, Microsoft Hyper-V, Acropolis Hypervisor (QEMU-Libvirt Based)

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School Attended

  • Southern Methodist University (SMU)
  • National Institute of Technology (NITC)

Job Titles Held:

  • Senior Systems Reliability Engineer
  • Associate Network Operations Engineer
  • NOC Intern


  • Masters (MS)
  • Bachelors (B. Tech)

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