Results-focused, [Job title] with [Number] years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in VDI, desktop, remote access, thin clients, and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across, telecom, network, hosting, security, governance, and vendor management to achieve positive impact on all business outcomes.
Skills
Troubleshooting and analysis
Infrastructure support
Product development and improvement
Process optimization
Vendor/partner relationships
Proficient in [Software]
Mobile devices
Experience
09/2010 to Current
Senior Systems EngineerInfosys Ltd – Phoenix, AZ,
Planned, implemented and integrated updated system-oriented projects.
Streamlined procedures by automating arduous tasks to increase efficiency.
Provided status updates to keep upper management informed and to reach goals.
Liaised with clients to evaluate project needs and identify cohesive software and hardware solutions.
Suggested initiatives to improve remote access performance, including software and hardware upgrades.
Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
Streamlined production operations, resulting in [Number]% increase in productivity.
Gathered and evaluated business requirements for diverse range of projects.
Analyzed systems performance data to identify inefficiencies.
Developed procedures and standards for document control and aided in implementation.
Performed root cause analysis and created corrective action strategies to mitigate risks.
Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
Established and enforced policies and best practices to safeguard and protect data, reports and access.
Performed preventative maintenance and upgraded systems to improve network, system and data availability and integrity.
Implement policies, procedures, and best practices to safeguard and protect data, reports, and access.
Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Planned, tested and supported high-availability infrastructures.
Improved job tasks and mentored junior team members on best practices and standards.
Consulted users to determine areas in need of improvement.
Analyzed intricate server issues and supported large enterprise and business-critical applications.
Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
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