Senior Systems Engineer Team Lead resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Seeking position in challenging environment with expanding responsibilities in the IT field, will allow for leveraging my senior systems engineer experience while constantly acquiring new knowledge.

  • Proficient in current and legacy software applications
  • Extensive knowledge of all Windows operating systems.
  • Demonstrates excellent troubleshooting and analytical abilities
  • Adept at utilizing diplomacy and integrity in all situations.
  • Outstanding interpersonal and communication skills
  • Proven to possess excellent management skills
  • Tremendous ability to quickly learn and master any and all tasks and skills.
  • Ability to work well, independently under pressure

Enterprise Software: Active Directory 2000-2008, IIS, DNS, DHCP, Radius, NPS, VMware ESXi/vSphere 5.x, MS Cluster Server, SQL Server 2000, SQL Server clusters 2005/2008/2012, Enterprise Blackberry Server 5.0, ActiveSync/OWA/OA/AD, Postini, LANDesk Management Suite, Sharepoint 2013, McAfee Encryption, ArcServ Replication, Globalscape EFT Server

Languages: C++, Assembly, Visual Basic, Html, PHP, MS SQL

Scripting: VBscript, Powershell

Operating Systems: Windows 2000, 2003, 2008, 2012 Server, Windows 2000 - 8.1, VMware ESxi 5.x, Linux


E-mail Systems: MS Exchange 2000, 2007, 2010

Enterprise Storage: NetApp

Hardware: Dell, HP, IBM

Firewall: ISA Server 2000, 2004, 2006, ForeFront TMG,

Monitoring Tools: NetIQ 6.0/7.0, Nagios

Backup: Veritas, Backup Exec, HP Data Protector

Ticketing: HP Service Desk, Track it, Bugzilla, Numara Footprints

Remote Access & VPN: RRAS, Cisco AnyConnect

Senior Systems Engineer / Team Lead, 2013 to Current
NovettaHill Air Force Base, UT,
  • Lead team of 3 engineers spread out between 3 offices acting as main escalation point for technical issues, during business hours and off hours during on call rotations.
  • Participated in production support activities. Utilized my technical knowledge and capability to troubleshoot incidents that may arise.
  • Continued Installation & administration of Windows Infrastructure environments (Server 2003, 2008, 2012).
  • Implemented load balancing of HTTP, HTTPS, and other services utilizing F5 LTMs.
  • Supported and maintained VMware Environment.
  • Migrated existing services to new hardware / virtual machines.
  • Developed and maintained installation, configuration, maintenance procedures and documentation of Installation and administration of .Net-based and other Windows-based applications.
  • Maintained server security and standards to meet the company's security policies and certifications.
  • Installed and administered variety of Windows applications including both purchased and internally developed programs.
  • Managed, configured and implemented SFTP Server with numerous automated logical workflows for several clients using EFT Globalscape.
  • Provided primary support for Exchange 2010 / ForeFront TMG Server Environments.
  • Supported two Active Directory Domains with 12 Domain Controllers.
  • Automated Microsoft Patching Procedure patching over 300 Windows servers.
  • Participated in Disaster Recovery planning, design, testing and implementation with multi sites and hundreds of servers.
  • Experience with NetApp SANs.
Systems Administrator, 03/2009 to 2013
Community College Of AuroraDenver, CO,
  • Participated in re-designing AD Structure and Expanded existing AD environment to span multiple locations while increasing the number of Domain Controllers from 3 to 8 Domain Controllers.
  • Researched, Designed and Migrated of our Exchange Environment from Exchange
  • 2007 to Exchange 2010 with Multi Site Stretched DAG for High Availability and DR.
  • Migrated ISA 2004 Environment into load balanced ForeFront Threat Management Gateway Servers pair, publishing OWA, OA, ActiveSync and Autodiscover.
  • Responsible of several sub-projects as part of a two simultaneous large Data center migration and Data center build out projects 10 Gigabit Ethernet and FCoE as the core infrastructure.
  • Deployed and supported critical Remote ATM Management Software managing more than 900 ATMs across the U.S.
  • Deployed and maintained our Compliance Anti Money Laundering Software within a tight schedule with several hard deadlines.
  • Researched, Designed, Implemented McAfee Endpoint Encryption Management server with several hundred endpoints.
  • Primary Engineer in on hardware refresh project that required migration of multiple critical infrastructure and operational applications.
  • Deployed various Windows Physical and Virtual Servers on both Xen Server and Vmware ESXi.
  • Supported and maintained J2EE application with SQL Backend, developped ETL scripts for daily data imports processing few hundred thousand accounts.
  • Configured and supported Native SQL 2005 database replication.
  • Built and supported Multiple SQL 2005/2008 clustered instances.
  • Experience with Windows Clustering.
  • Researched, tested, implemented and managed LANDesk Management Suite Environment for both Windows Servers and Workstations.
  • Deployed and maintained critical Banking Reconciliation Software requiring interfacing directly with several internal and external business
  • Researched, Designed, Implemented and maintained an Enterprise Blackberry Environment.
IT Administrator, 07/2004 to 04/2009
BoeingSeal Beach, CA,
  • Solely managed entire infrastructure.
  • Maintained and supported Active Directory, Exchange 2000/2007 in Windows NT 2000 / 2003 / 2008 environment.
  • Maintained, tracked, supported & troubleshoot rotational backups, file saves, using Veritas Backup Exec, Backup Exec Monitored and troubleshoot servers and network circuits for connectivity.
  • Configured, Migrated & supported Exchange 2007 Deployed, configured, and maintained Various Spam Filters.
  • Supported and maintained Windows VPN, ISA/ForeFront TMG Firewall.
  • Supported and Maintained Anti-Virus solution using Symantec Antivirus.
  • Maintained and supported Dell PowerEdge Servers.
  • Installed, configured and supported Microsoft Windows NT 4.0 / Win2k / XP / Vista / Win 7 client machines Provided desktop support for all users, both in person and remotely using various remote support solutions.
  • Installed, configured, maintained and supported Officejet, Inkjet and LaserJet HP printers, Canon printers.
  • Expertise with proprietary debtor management software, including system upgrades, coding, and troubleshooting.
System Support Engineer, 07/2007 to 11/2008
Amita HealthJacksonville Beach, FL,
  • Provide Support locally and remotely to users in London, San Francisco, and Hong Kong sites.
  • Troubleshoot VPN, Citrix, and Wireless connections issues.
  • Performed hardware and software updates on users' workstations.
  • Troubleshoot application and hardware issues with windows based workstations.
  • Provide timely and skilled solutions to end-user problems Performed hourly monitoring of the firm's infrastructure Messaging environment.
  • All network devices.
  • SAN environment Production and development servers.
Systems Analyst, 04/2006 to 05/2007
Boehringer Ingelheim PharmaceuticalsCity, STATE,
  • Troubleshoot user accounts in active directory.Provided support with remote connection issues on client's offices.
  • Provided support with remote connection issues on client's offices.
  • Provided daily phone support locally and remotely for 3500 Sales.
  • Representatives on the following:
  • MS office applications.
  • Cisco VPN connection issues.
  • HP notebooks and tablet notebooks hardware and software.
  • HP printers.
  • Vista Siebel Database.
Training Class: Advanced Solutions for Microsoft Sharepoint 2013, Expected in 2015
Global Knowledge - Raleigh, NC
Training Class: Vmware 5.1, Expected in 2013
Global Knowledge - Boston, MA
Training Class: Exchange 2010 Design & Implementation, Expected in 2012
Global Knowledge - New Haven, CT
Training Class: LANDesk Management Suite Configuration and Administration, Expected in 2011
LANDesk - Atlanta, GA
Bachelor of Science: Computer Science, Expected in 2006
Southern CT State University - New Haven, CT

- Computer Science Major, Math Minor.

- Member of Honor Society

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Resume Overview

School Attended

  • Global Knowledge
  • Global Knowledge
  • Global Knowledge
  • LANDesk
  • Southern CT State University

Job Titles Held:

  • Senior Systems Engineer / Team Lead
  • Systems Administrator
  • IT Administrator
  • System Support Engineer
  • Systems Analyst


  • Training Class
  • Training Class
  • Training Class
  • Training Class
  • Bachelor of Science

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