Senior Systems Engineer Team Lead resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Seeking position in challenging environment with expanding responsibilities in the IT field, will allow for leveraging my senior systems engineer experience while constantly acquiring new knowledge.
Highlights
Proficient in current and legacy software applications
Extensive knowledge of all Windows operating systems.
Demonstrates excellent troubleshooting and analytical abilities
Adept at utilizing diplomacy and integrity in all situations.
Outstanding interpersonal and communication skills
Proven to possess excellent management skills
Tremendous ability to quickly learn and master any and all tasks and skills.
Ability to work well, independently under pressure
Skills
Enterprise Software: Active Directory 2000-2008, IIS, DNS, DHCP, Radius, NPS, VMware ESXi/vSphere 5.x, MS Cluster Server, SQL Server 2000, SQL Server clusters 2005/2008/2012, Enterprise Blackberry Server 5.0, ActiveSync/OWA/OA/AD, Postini, LANDesk Management Suite, Sharepoint 2013, McAfee Encryption, ArcServ Replication, Globalscape EFT Server
Languages: C++, Assembly, Visual Basic, Html, PHP, MS SQL
Scripting: VBscript, Powershell
Operating Systems: Windows 2000, 2003, 2008, 2012 Server, Windows 2000 - 8.1, VMware ESxi 5.x, Linux
Firewall: ISA Server 2000, 2004, 2006, ForeFront TMG,
Monitoring Tools: NetIQ 6.0/7.0, Nagios
Backup: Veritas, Backup Exec, HP Data Protector
Ticketing: HP Service Desk, Track it, Bugzilla, Numara Footprints
Remote Access & VPN: RRAS, Cisco AnyConnect
Experience
Senior Systems Engineer / Team Lead, 2013 to Current Novetta – Hill Air Force Base, UT,
Lead team of 3 engineers spread out between 3 offices acting as main escalation point for technical issues, during business hours and off hours during on call rotations.
Participated in production support activities. Utilized my technical knowledge and capability to troubleshoot incidents that may arise.
Continued Installation & administration of Windows Infrastructure environments (Server 2003, 2008, 2012).
Implemented load balancing of HTTP, HTTPS, and other services utilizing F5 LTMs.
Supported and maintained VMware Environment.
Migrated existing services to new hardware / virtual machines.
Developed and maintained installation, configuration, maintenance procedures and documentation of Installation and administration of .Net-based and other Windows-based applications.
Maintained server security and standards to meet the company's security policies and certifications.
Installed and administered variety of Windows applications including both purchased and internally developed programs.
Managed, configured and implemented SFTP Server with numerous automated logical workflows for several clients using EFT Globalscape.
Provided primary support for Exchange 2010 / ForeFront TMG Server Environments.
Supported two Active Directory Domains with 12 Domain Controllers.
Automated Microsoft Patching Procedure patching over 300 Windows servers.
Participated in Disaster Recovery planning, design, testing and implementation with multi sites and hundreds of servers.
Experience with NetApp SANs.
Systems Administrator, 03/2009 to 2013 Community College Of Aurora – Denver, CO,
Participated in re-designing AD Structure and Expanded existing AD environment to span multiple locations while increasing the number of Domain Controllers from 3 to 8 Domain Controllers.
Researched, Designed and Migrated of our Exchange Environment from Exchange
2007 to Exchange 2010 with Multi Site Stretched DAG for High Availability and DR.
Migrated ISA 2004 Environment into load balanced ForeFront Threat Management Gateway Servers pair, publishing OWA, OA, ActiveSync and Autodiscover.
Responsible of several sub-projects as part of a two simultaneous large Data center migration and Data center build out projects 10 Gigabit Ethernet and FCoE as the core infrastructure.
Deployed and supported critical Remote ATM Management Software managing more than 900 ATMs across the U.S.
Deployed and maintained our Compliance Anti Money Laundering Software within a tight schedule with several hard deadlines.
Researched, Designed, Implemented McAfee Endpoint Encryption Management server with several hundred endpoints.
Primary Engineer in on hardware refresh project that required migration of multiple critical infrastructure and operational applications.
Deployed various Windows Physical and Virtual Servers on both Xen Server and Vmware ESXi.
Supported and maintained J2EE application with SQL Backend, developped ETL scripts for daily data imports processing few hundred thousand accounts.
Configured and supported Native SQL 2005 database replication.
Built and supported Multiple SQL 2005/2008 clustered instances.
Experience with Windows Clustering.
Researched, tested, implemented and managed LANDesk Management Suite Environment for both Windows Servers and Workstations.
Deployed and maintained critical Banking Reconciliation Software requiring interfacing directly with several internal and external business
Researched, Designed, Implemented and maintained an Enterprise Blackberry Environment.
IT Administrator, 07/2004 to 04/2009 Boeing – Seal Beach, CA,
Solely managed entire infrastructure.
Maintained and supported Active Directory, Exchange 2000/2007 in Windows NT 2000 / 2003 / 2008 environment.
Maintained, tracked, supported & troubleshoot rotational backups, file saves, using Veritas Backup Exec, Backup Exec Monitored and troubleshoot servers and network circuits for connectivity.
Configured, Migrated & supported Exchange 2007 Deployed, configured, and maintained Various Spam Filters.
Supported and maintained Windows VPN, ISA/ForeFront TMG Firewall.
Supported and Maintained Anti-Virus solution using Symantec Antivirus.
Maintained and supported Dell PowerEdge Servers.
Installed, configured and supported Microsoft Windows NT 4.0 / Win2k / XP / Vista / Win 7 client machines Provided desktop support for all users, both in person and remotely using various remote support solutions.
Installed, configured, maintained and supported Officejet, Inkjet and LaserJet HP printers, Canon printers.
Expertise with proprietary debtor management software, including system upgrades, coding, and troubleshooting.
System Support Engineer, 07/2007 to 11/2008 Amita Health – Jacksonville Beach, FL,
Provide Support locally and remotely to users in London, San Francisco, and Hong Kong sites.
Troubleshoot VPN, Citrix, and Wireless connections issues.
Performed hardware and software updates on users' workstations.
Troubleshoot application and hardware issues with windows based workstations.
Provide timely and skilled solutions to end-user problems Performed hourly monitoring of the firm's infrastructure Messaging environment.
All network devices.
SAN environment Production and development servers.
Systems Analyst, 04/2006 to 05/2007 Boehringer Ingelheim Pharmaceuticals – City, STATE,
Troubleshoot user accounts in active directory.Provided support with remote connection issues on client's offices.
Provided support with remote connection issues on client's offices.
Provided daily phone support locally and remotely for 3500 Sales.
Representatives on the following:
MS office applications.
Cisco VPN connection issues.
HP notebooks and tablet notebooks hardware and software.
HP printers.
Vista Siebel Database.
Education
Training Class: Advanced Solutions for Microsoft Sharepoint 2013, Expected in 2015 Global Knowledge - Raleigh, NC GPA:
Training Class: Vmware 5.1, Expected in 2013 Global Knowledge - Boston, MA GPA:
Training Class: Exchange 2010 Design & Implementation, Expected in 2012 Global Knowledge - New Haven, CT GPA:
Training Class: LANDesk Management Suite Configuration and Administration, Expected in 2011 LANDesk - Atlanta, GA GPA:
Bachelor of Science: Computer Science, Expected in 2006 Southern CT State University - New Haven, CT GPA:
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