senior systems analyst resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

A results-driven IT professional with extensive experience in the engineering, administration and support of information systems. Track record for diagnosing complex problems and consistently delivering effective solutions. Experience with leading enterprise-wide implementation of network systems. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support. Possess secret security clearance.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
06/2001 to Current Senior Systems Analyst Broward Health | Coral Springs, FL,
  • Analyze and Design System Infrastructures.
  • Maintain and support a 15000+ user/computer environment which consists of local and remote sites.
  • Successful in meeting new technical challenges and finding solutions to meet the needs of the customer.
  • Procure new hardware and software to enhance systems.
  • Initiated multiple technical projects that improved performance and business functionality.
  • Manage Service Level Agreements, documentation, and policy/procedure compliance for IT systems related to virtualized, and Windows environments.
  • Streamline the deployment and management of software utilizing SCCM and HCL BigFix distribution software.
  • Recognized as subject matter expert (SME) on the design and utilization of the enterprise wide Patch Management Solution.
  • Oversee the server infrastructure which consists of 150+ Physical/Virtual Windows Servers.
  • Optimize Windows desktop deployment by leveraging the latest deployment automation technologies from Microsoft.
  • Evaluate information systems for compliance with Defense Information Security Agency (DISA) Security Technical Implementation Guides (STIGs) and review measures needed to bring systems into compliance.
  • As the Client Vulnerability Management Team Lead; Develop processes and implement tools and techniques to perform ongoing security assessments of the environment.
  • Keep current with vulnerabilities, attacks, and countermeasures as well as devoting time to research and development activities.
  • Authored detailed Plan of Action & Milestones (POA&M), Risk Acceptance (RBD), and Cybersecurity Change Requests (CSCR).
  • Collaborated with Lines of Business end-users on definition of requirements for new or improved systems, interviewed subject matter experts, and constructed detailed specifications for systems in conformity with business requirements.
  • Technical lead for the design and maintenance of the VMware Virtual Desktop Infrastructure.
  • Developed plans for deploying and administering virtual machines and images.
  • Perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes and security configurations.
  • Maintain all aspects of the Microsoft Active Directory infrastructure.
  • Simplify administrative tasks using VB and PowerShell scripts.
07/1999 to 06/2001 Lead Systems Analyst Adp | Long Beach, CA,
  • Successfully maintained and monitored a Windows environment and provided user support for 500+ users/computers.
  • Installed and maintained all software and hardware for network servers and client computers.
  • Assisted with developing computer needs for the annual budget request.
  • Accomplishments:.
  • Directed the site move of NYSEFC’s Network and System infrastructure to a new location.
  • Designed, managed Active Directory, GPOs, DNS, and other Windows core services.
  • Successfully engineered a virtual private network solution.
  • Evaluated and recommended information system security controls and procedures.
  • Implemented a Public Key Infrastructure for internal use.
  • Responsible for development and implementation of Internet Information Server for Internet and Intranet web sites.
  • Coordinated development and management of company web site.
  • Directed the design and migration of Windows NT 4.0 domain to a Windows 2000 Domain infrastructure.
  • Developed and implemented a PC deployment process which consisted of a network based imaging solution.
  • Contributed technical and analytical support in the assessment of new potential applications; provided recommendations that helped improve customer business processes.
  • Provided Tier 1/2/3 hardware/software/connectivity customer support and issue resolution; opened and tracked trouble tickets, provided follow-up and acted as point of escalation for advanced issues.
  • Supervised and trained technical staff; aided staff to troubleshoot complex customer issues.
  • Developed and followed technical SOPs.
12/1997 to 07/1999 Corporate IT Consultant GE Corporate Taxes | City, STATE,
  • Managed the server infrastructure; this included install, troubleshooting, backup and recovery, as well as controlling user shares and permissions.
  • Responsible for installation, configuration, upgrades, and troubleshooting computer hardware/software, peripherals and keeping them running properly on a day-to-day basis.
  • Accomplishments:.
  • Assisted in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware.
  • Performed user account creation, deletion, and configuration.
  • Trained staff on use of hardware and software.
  • Assisted users in the use of client software, e-mail, Internet use, and troubleshooting.
  • Investigated and evaluated corporate hardware and software needs.
  • Developed and maintained databases.
  • Created queries, forms, and reports to analyze data.
Education and Training
Expected in 1997 Bachelor of Arts | Economics University At Albany, , GPA:

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Resume Overview

School Attended

  • University At Albany

Job Titles Held:

  • Senior Systems Analyst
  • Lead Systems Analyst
  • Corporate IT Consultant


  • Bachelor of Arts

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