SEARCH

Senior Systems Analyst Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
AG
SENIOR SYSTEMS ANALYST
Summary

Dedicated Senior System Analyst, able to respond to a wide range of challenges with a focused and creative approach. Highly effective at problem solving and decision making. 21 years of progressive IT experience. Expert in Surgical Clinical Application systems. Known for best-in-class hardware and software knowledge and detail-oriented project roll outs.

Skills
  • Diagnosing issues
  • Implement test plans
  • Server improvements
  • Software troubleshooting
  • Microsoft Azure
  • System updates
  • Application Support
  • Documentation and reporting
  • Project planning
  • Performance improvements
  • System Administration
  • SQL
Experience
Senior Systems Analyst / Allscripts Healthcare Solutions - Acworth, GA10/2017 - 11/2019
  • Troubleshot and resolved problems with programs and systems.
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
  • Identified software and hardware issues and implemented proper troubleshooting methods for quick resolution.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Responded to support tickets within required time frame to improve customer service.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Consistently responded to internal customer service emails within standard window for optimal response.
  • Worked in close collaboration during opening stages of the project with other team members, including the Project lead to craft effective measures and strategies.
  • Documented all steps required for troubleshooting and compiled it into reports that were disseminated to the entire team.
  • Improved reliability of supply chain software, systems, database and order processing.
  • Trained end-users in best practices to minimize errors and protect key data.
Sales Support Consultant 3 / McKesson - Alpharetta, GA11/2013 - 10/2017
  • Attended company and industry seminars to increase understanding and knowledge of products.
  • Provided training and product support for other members of the sales team.
  • Supported and performed application smoke testing, troubleshooting, regression testing, new feature function testing, application integration testing, new feature build and application rollouts.
  • Performed upgrades, hot fixes and integration testing with all new releases.
  • Monitored multiple databases to keep track of all company inventory.
  • Built Collaboration, developed and used collaborative relationships to facilitate the accomplishment of work and business goals. Listened well and demonstrates sensitivity to others opinions and feelings
  • Drove Execution by demonstrating personal commitment and drive to set, and then meet or exceed high standards and objectives. Routinely gets things done and display of a stretch-goal mentality.
Surgical Product Specialist / McKesson - Alpharetta, GA01/2007 - 11/2013
  • Provided phone, email and live meeting application and technical support for the Sales Product support consultants
  • Troubleshot, maintained and supported database files for surgical database
  • Worked with the team to find solutions to complex issues, while providing a high level of service to the product consultants.
  • Provided education of newly released service packs, hot fixes and upgrades for product consultants
  • Stayed current with the latest changes in health care as well as education on new product lines or upgrades
  • Built, maintained and supported solution sets which included all integration points, quality testing, issue reporting and resolution for McKesson surgical integrated application products.
  • Liaison to research and development team
  • Subject matter expert who maintained a strong understanding of the features, functions, benefits of assigned products. Participated in response to RFP documents if needed.
  • Analyzed problems with software applications to identify problem areas and recommend solutions or corrective action. Report CR's to development for fixes.
  • Conducted product education to solution executives and consultants after upgrades upon request.
Information Systems Coordinator / WellStar Health System - Marietta, GA11/1998 - 01/2007
  • Promoted continuous improvement for IT governance processes.
  • Liaison for network information system help desk for surgical services department.
  • Troubleshot, maintained and supported database files for Orbit database program.
  • Obtained computer login access and initiate individual computer rights for each surgical employee.
  • Surgery Scheduling and Patient Charge personnel Supervisor
  • Provided Monthly Statistical Reports for Surgical Services Administration
  • Assistant Project lead for Implementation of database build of Pathways Healthcare Scheduling and Horizon Surgical Manager computer programs for Surgical Services.
  • Computer Training of Peri-Operative Nurse Interns and new employees on Computer Peri-Operative Record.
  • Increased system security and performance with proactive changes.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Improved job tasks and mentors junior team members on best practices and standards.
  • Consulted users to determine areas in need of improvement.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Monitored multiple databases to keep track of all company inventory.
Education and Training
University of Central Missouri - Warrensburg, MO05/1988Bachelor of Science: Nursing
Certifications
  • Certified Six Sigma Green Belt
  • Information Technology Infrastructure Library (ITIL) Certification
  • Registered Nurse
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Allscripts Healthcare Solutions
  • McKesson
  • WellStar Health System

School Attended

  • University of Central Missouri

Job Titles Held:

  • Senior Systems Analyst
  • Sales Support Consultant 3
  • Surgical Product Specialist
  • Information Systems Coordinator

Degrees

  • University of Central Missouri - Warrensburg, MO 05/1988 Bachelor of Science : Nursing

Similar Resumes

View All
Senior-Web-Systems-Analyst-resume-sample

Senior Web Systems Analyst

PIMCO

Aliso Viejo, California