Senior Systems Analyst Resume Example
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SENIOR SYSTEMS ANALYST
Summary
Dedicated Senior System Analyst, able to respond to a wide range of challenges with a focused and creative approach. Highly effective at problem solving and decision making. 21 years of progressive IT experience. Expert in Surgical Clinical Application systems. Known for best-in-class hardware and software knowledge and detail-oriented project roll outs.
Skills
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Experience
Senior Systems Analyst / Con Edison Solutions - Mccamey , TX10/2017 - 11/2019
- Troubleshot and resolved problems with programs and systems.
- Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
- Identified software and hardware issues and implemented proper troubleshooting methods for quick resolution.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Responded to support tickets within required time frame to improve customer service.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Consistently responded to internal customer service emails within standard window for optimal response.
- Worked in close collaboration during opening stages of the project with other team members, including the Project lead to craft effective measures and strategies.
- Documented all steps required for troubleshooting and compiled it into reports that were disseminated to the entire team.
- Improved reliability of supply chain software, systems, database and order processing.
- Trained end-users in best practices to minimize errors and protect key data.
Sales Support Consultant 3 / Marriott International - Homewood , AL11/2013 - 10/2017
- Attended company and industry seminars to increase understanding and knowledge of products.
- Provided training and product support for other members of the sales team.
- Supported and performed application smoke testing, troubleshooting, regression testing, new feature function testing, application integration testing, new feature build and application rollouts.
- Performed upgrades, hot fixes and integration testing with all new releases.
- Monitored multiple databases to keep track of all company inventory.
- Built Collaboration, developed and used collaborative relationships to facilitate the accomplishment of work and business goals. Listened well and demonstrates sensitivity to others opinions and feelings
- Drove Execution by demonstrating personal commitment and drive to set, and then meet or exceed high standards and objectives. Routinely gets things done and display of a stretch-goal mentality.
Surgical Product Specialist / McKesson - City , STATE01/2007 - 11/2013
- Provided phone, email and live meeting application and technical support for the Sales Product support consultants
- Troubleshot, maintained and supported database files for surgical database
- Worked with the team to find solutions to complex issues, while providing a high level of service to the product consultants.
- Provided education of newly released service packs, hot fixes and upgrades for product consultants
- Stayed current with the latest changes in health care as well as education on new product lines or upgrades
- Built, maintained and supported solution sets which included all integration points, quality testing, issue reporting and resolution for McKesson surgical integrated application products.
- Liaison to research and development team
- Subject matter expert who maintained a strong understanding of the features, functions, benefits of assigned products. Participated in response to RFP documents if needed.
- Analyzed problems with software applications to identify problem areas and recommend solutions or corrective action. Report CR's to development for fixes.
- Conducted product education to solution executives and consultants after upgrades upon request.
Information Systems Coordinator / WellStar Health System - City , STATE11/1998 - 01/2007
- Promoted continuous improvement for IT governance processes.
- Liaison for network information system help desk for surgical services department.
- Troubleshot, maintained and supported database files for Orbit database program.
- Obtained computer login access and initiate individual computer rights for each surgical employee.
- Surgery Scheduling and Patient Charge personnel Supervisor
- Provided Monthly Statistical Reports for Surgical Services Administration
- Assistant Project lead for Implementation of database build of Pathways Healthcare Scheduling and Horizon Surgical Manager computer programs for Surgical Services.
- Computer Training of Peri-Operative Nurse Interns and new employees on Computer Peri-Operative Record.
- Increased system security and performance with proactive changes.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Improved job tasks and mentors junior team members on best practices and standards.
- Consulted users to determine areas in need of improvement.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Monitored multiple databases to keep track of all company inventory.
Education and Training
University of Central Missouri - City, State05/1988Bachelor of Science: Nursing
Certifications
- Certified Six Sigma Green Belt
- Information Technology Infrastructure Library (ITIL) Certification
- Registered Nurse
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School Attended
- University of Central Missouri
Job Titles Held:
- Senior Systems Analyst
- Sales Support Consultant 3
- Surgical Product Specialist
- Information Systems Coordinator
Degrees
- University of Central Missouri -
City,
State
05/1988 Bachelor of Science : Nursing
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