Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

System Engineer with 6+ years of experience in Technology Implementation, improving the performance of multi-cloud environments, driving growth, scale, security, and workflow optimization. Hands-on strategist and tactical implementer of contemporary IT systems.

Proven success in foreseeing the requirements for next-generation workflows and establishing the data strategy and application requirements required for those systems. A key leader of infrastructure team members and collaborator with business units, providing analysis, design, documentation, development, modification, testing, installation, and support for future cloud-based applications.

  • Over 5 years’ experience with OS imaging, maintenance, and deployment which includes OOBE processes, Windows Autopilot, MDT and SCCM OSD.
  • Over 5 years’ experience with various SW deployment methodologies -Expertise in Intune and MDM -Proficient with system performance measuring and monitoring -Proficient with IIS, web customization, and encryption.
  • Over 4 years’ experience focused on Enterprise Monitoring technologies with Virtualization configuration, support, deployment.
  • Over 3 years’ experience with formal Patch Management including Windows 10 Feature Servicing and O365 Update Servicing and Change Control Systems -Experience with SQL Server Reporting.
  • Ability to manage team members, vendors, and partners.
  • Project management.
  • Identify and translate business requirements into technical requirements.
  • Guide teams through design and implementation processes.
  • Interface with key stakeholders at all levels.
  • Managing migration projects to implement CM Tools to support Windows modern desktop.
  • Strong understanding of networking infrastructure (LAN, WAN, VPN) and protocols (TCP/IP, WINS).
Work History
Senior Systems Administrator, 09/2017 - Current
Mantech International Corporation Yakima, WA,
  • Implementation, administration, Patching and configuration of SCCM/MECM/Intune Enterprise environment.
  • Cloud and on premise for all departments and establishes priorities team on infrastructure and cloud based applications.
  • In-Tune integration with azure and System Center for MDM.
  • Patch Microsoft/ third party updates using SCCM/WSUS server.
  • Desktop deployment automation architecture, design/migration and troubleshooting.
  • Maintain and Manage Symantec and Crowd strike endpoint implementation.
  • Management of OS images.
  • Baseline & task-sequence creation, PowerShell and XML.
  • Windows Update - Deploy, package, troubleshoot all aspects of workstation updates and client issues.
  • EPO - Package, deploy and troubleshooting alongside application support.
  • Reporting - Create, review, and edit custom reports and queries SRSS.
  • Provide technical expertise, guidance and strategic recommendations to other IT groups.
SCCM Administrator, 01/2014 - 12/2015
Chickasaw Nation Industries Arlington, VA,
  • Delivered senior systems expertise in SCCM/WSUS administration, deployment, packaging, network inventory, installer and network designing
  • Administered all SCCM 2012 server, backup process, and SQL server database.
  • Evaluated and performed patching requirements for MS Critical patch and MS Service pack for 22,000 devices in compliance with company’s SLA.
  • Migrated SCCM 2007 to 2012, including system design, infrastructure implementation, and providing third-level system support.
  • Generated report using SQL and WMI queries, also modified the queries as per requirement.
  • Managed desired configuration, maintained and monitored systems, performed daily, weekly and monthly SCCM 2012 system check, and brought attention to management of any execution problems.
  • Integrated MS Security update process using SCCM 2012 with Windows Server Update Services.
  • Created query-based inquires and prepared reports for unhealthy and obsolete clients in SMS/SCCM database and fixed unhealthy client.
  • Managed hardware/software inventory processes. Provided customer service support over the phone or email.
  • Created and managed OS image via MDT, WDS and USMT tool kit deployment process.
System Administrator Intern, 05/2013 - 12/2013
Bae Systems Plymouth, MA,
  • Assist in development of automation tools.
  • Assist in planning, design, testing, troubleshooting, and deployment of physical and virtual server environments and workstations.
  • Ensure user satisfaction by providing technical assistance and user communication.
  • Knowledge and adherence to ITIL best practices for execution of Incident/Request/Change Management.
  • Participate in Change Management and other ITIL processes.
  • Participate in creation of work instructions and knowledge base articles.
  • Performance and capacity management on VMWare servers.
  • Develop, update, document and manage GPOs across complex multiple domains, network environment.
Master of Science: Computer Science, Expected in 05/2017
University of Central Missouri - Lee's Summit, MO,
Master of Science: Software Engineering, Expected in 05/2014
VIT University - Vellore,

• Certified AWS solution Architect associate.

• Microsoft 365 Certified: Modern Desktop Administrator Associate

• MD-100 Windows 10

• VMware certified associate 6.5

• VMware Horizon 7 Administration.

• Certified PowerShell scripting and Tool Making

• Certificate in Computer Network Management, Nettech

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • University of Central Missouri
  • VIT University

Job Titles Held:

  • Senior Systems Administrator
  • SCCM Administrator
  • System Administrator Intern


  • Master of Science
  • Master of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: