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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
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Professional Summary

System Engineer with 6+ years of experience in Technology Implementation, improving the performance of multi-cloud environments, driving growth, scale, security, and workflow optimization. Hands-on strategist and tactical implementer of contemporary IT systems.

Proven success in foreseeing the requirements for next-generation workflows and establishing the data strategy and application requirements required for those systems. A key leader of infrastructure team members and collaborator with business units, providing analysis, design, documentation, development, modification, testing, installation, and support for future cloud-based applications.

Skills
  • Over 5 years’ experience with OS imaging, maintenance, and deployment which includes OOBE processes, Windows Autopilot, MDT and SCCM OSD.
  • Over 5 years’ experience with various SW deployment methodologies -Expertise in Intune and MDM -Proficient with system performance measuring and monitoring -Proficient with IIS, web customization, and encryption.
  • Over 4 years’ experience focused on Enterprise Monitoring technologies with Virtualization configuration, support, deployment.
  • Over 3 years’ experience with formal Patch Management including Windows 10 Feature Servicing and O365 Update Servicing and Change Control Systems -Experience with SQL Server Reporting.
  • Ability to manage team members, vendors, and partners.
  • Project management.
  • Identify and translate business requirements into technical requirements.
  • Guide teams through design and implementation processes.
  • Interface with key stakeholders at all levels.
  • Managing migration projects to implement CM Tools to support Windows modern desktop.
  • Strong understanding of networking infrastructure (LAN, WAN, VPN) and protocols (TCP/IP, WINS).
Work History
Senior Systems Administrator, 09/2017 - Current
Mantech International Corporation Yakima, WA,
  • Implementation, administration, Patching and configuration of SCCM/MECM/Intune Enterprise environment.
  • Cloud and on premise for all departments and establishes priorities team on infrastructure and cloud based applications.
  • In-Tune integration with azure and System Center for MDM.
  • Patch Microsoft/ third party updates using SCCM/WSUS server.
  • Desktop deployment automation architecture, design/migration and troubleshooting.
  • Maintain and Manage Symantec and Crowd strike endpoint implementation.
  • Management of OS images.
  • Baseline & task-sequence creation, PowerShell and XML.
  • Windows Update - Deploy, package, troubleshoot all aspects of workstation updates and client issues.
  • EPO - Package, deploy and troubleshooting alongside application support.
  • Reporting - Create, review, and edit custom reports and queries SRSS.
  • Provide technical expertise, guidance and strategic recommendations to other IT groups.
SCCM Administrator, 01/2014 - 12/2015
Chickasaw Nation Industries Arlington, VA,
  • Delivered senior systems expertise in SCCM/WSUS administration, deployment, packaging, network inventory, installer and network designing
  • Administered all SCCM 2012 server, backup process, and SQL server database.
  • Evaluated and performed patching requirements for MS Critical patch and MS Service pack for 22,000 devices in compliance with company’s SLA.
  • Migrated SCCM 2007 to 2012, including system design, infrastructure implementation, and providing third-level system support.
  • Generated report using SQL and WMI queries, also modified the queries as per requirement.
  • Managed desired configuration, maintained and monitored systems, performed daily, weekly and monthly SCCM 2012 system check, and brought attention to management of any execution problems.
  • Integrated MS Security update process using SCCM 2012 with Windows Server Update Services.
  • Created query-based inquires and prepared reports for unhealthy and obsolete clients in SMS/SCCM database and fixed unhealthy client.
  • Managed hardware/software inventory processes. Provided customer service support over the phone or email.
  • Created and managed OS image via MDT, WDS and USMT tool kit deployment process.
System Administrator Intern, 05/2013 - 12/2013
Bae Systems Plymouth, MA,
  • Assist in development of automation tools.
  • Assist in planning, design, testing, troubleshooting, and deployment of physical and virtual server environments and workstations.
  • Ensure user satisfaction by providing technical assistance and user communication.
  • Knowledge and adherence to ITIL best practices for execution of Incident/Request/Change Management.
  • Participate in Change Management and other ITIL processes.
  • Participate in creation of work instructions and knowledge base articles.
  • Performance and capacity management on VMWare servers.
  • Develop, update, document and manage GPOs across complex multiple domains, network environment.
Education
Master of Science: Computer Science, Expected in 05/2017
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University of Central Missouri - Lee's Summit, MO,
GPA:
Master of Science: Software Engineering, Expected in 05/2014
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VIT University - Vellore,
GPA:
Certifications

• Certified AWS solution Architect associate.

• Microsoft 365 Certified: Modern Desktop Administrator Associate

• MD-100 Windows 10

• VMware certified associate 6.5

• VMware Horizon 7 Administration.

• Certified PowerShell scripting and Tool Making

• Certificate in Computer Network Management, Nettech

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Resume Overview

School Attended

  • University of Central Missouri
  • VIT University

Job Titles Held:

  • Senior Systems Administrator
  • SCCM Administrator
  • System Administrator Intern

Degrees

  • Master of Science
  • Master of Science

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